Sudden black lines in retina display

[cskitchens]

I have a refurb 2013 MacBook Pro 15" with retina display. About two weeks ago I started getting horizontal black lines throughout the screen. Then after a few days, they went away. A couple of days ago I opened it up one morning after it sat all night on my desk and had a huge bar of black and pink lines and a menu trying to duplicate at the bottom of the screen. I should add that I have never dropped it, closed the screen with another object, or handled it in any way except with care. I took it to Apple and they said I had done all three!

My daughter has the same computer and it did the SAME thing. Every thing tested fine - logic board, hard drive, etc. Just spontaneously ruined screen. They said they probably won't honor the warranty. Any options that anybody know of?

 

[FuNGi]

I should add that I have never dropped it, closed the screen with another object, or handled it in any way except with care. I took it to Apple and they said I had done all three!

My daughter has the same computer and it did the SAME thing. Every thing tested fine - logic board, hard drive, etc. Just spontaneously ruined screen. They said they probably won't honor the warranty. Any options that anybody know of?Image

What?! So to be clear you took it to an Apple store and their diagnostics reported no logic board problems and the lines were visible to them? Assuming it is indeed not a graphics card problem perhaps it is the cable connecting the screen. Does the problem worsen or appear/unappear when you open and close the screen again and again?
The fact that your daughter's computer has the same problem is a real mystery though. Suggests it is NOT coincidental – perhaps a poorly coded program that is running at login on both machines...or some electromagnetic interference. Crazy.

 

[cskitchens]

Cable good

Thanks for the reply. No, our cables are all just fine. It's the retina display that is not fine. It's at the repair center in Austin now but I am seriously stressing about the possible $600+ repair fee.

I am also seriously thinking for the first time since I got my first mac in 1985 about getting a PC. Yes they are cheap, but as my daughter said, if I'm going to have to spend this much every year to get it fixed we might as well get a new pc.

This is the first Mac I've had serious trouble with and from the forums, I can see I'm not alone.

 

[nylon]

Thanks for the reply. No, our cables are all just fine. It's the retina display that is not fine. It's at the repair center in Austin now but I am seriously stressing about the possible $600+ repair fee.

I am also seriously thinking for the first time since I got my first mac in 1985 about getting a PC. Yes they are cheap, but as my daughter said, if I'm going to have to spend this much every year to get it fixed we might as well get a new pc.

This is the first Mac I've had serious trouble with and from the forums, I can see I'm not alone.

If it's under the original 1 year warranty or extended Applecare warranty then the display should be replaced, no questions asked. If it's out of warranty then you would have to pay for a new display. There is no way they would say that they will not honour the warranty.

 

[cskitchens]

Update to retina screen issue

I just wanted to post the results of what Apple said about my screen issue in case it happens to someone else. As previously stated, my daughter has the same computer and it also had the same issue. Her's is a 2012, mine is a 2013. All of it was covered under the warranty.

The following parts were replaced:

1. Logic board
2. Clamshell with screen
3. Heat sink

 

[catzilla]

I just wanted to post the results of what Apple said about my screen issue in case it happens to someone else. As previously stated, my daughter has the same computer and it also had the same issue. Her's is a 2012, mine is a 2013. All of it was covered under the warranty.

The following parts were replaced:

1. Logic board
2. Clamshell with screen
3. Heat sink

Great news.

 

[Skika]

I just wanted to post the results of what Apple said about my screen issue in case it happens to someone else. As previously stated, my daughter has the same computer and it also had the same issue. Her's is a 2012, mine is a 2013. All of it was covered under the warranty.

The following parts were replaced:

1. Logic board
2. Clamshell with screen
3. Heat sink

So...everything?

 

[Jeff R]

All of it was covered under the warranty.

The following parts were replaced:

1. Logic board
2. Clamshell with screen
3. Heat sink

Cool! Sounds about right.

 

[FuNGi]

I just wanted to post the results of what Apple said about my screen issue in case it happens to someone else. As previously stated, my daughter has the same computer and it also had the same issue. Her's is a 2012, mine is a 2013. All of it was covered under the warranty.

The following parts were replaced:

1. Logic board
2. Clamshell with screen
3. Heat sink

What are the odds you both had the same symptoms? Sounds like they didn't know where the problem originated and just changed out the 3 most likely parts. Cool beans though. Glad it worked out.

 

[NoHo]

I had this same issue on my late 2013 15in MBP except I was getting blue and red lines along with the black lines and they were vertical and horizontal.

I also never dropped it or did anything to cause it.

Apple said the clamshell needed to be replaced and they replaced it and that fixed it.

The retina screen they replaced it with was different than the one I had. It had a dull yellow tint to it which was frustrating. It just wasn't as vibrant or colorful. They use cheaper parts for replacements. They are going to replace it again this week.

The frustrating part is that my old Macbook ran for 6 years with minimal problems and then when I got a new one and paid $2600 for it, I expected it to last me another 6 years, but after a few months problems were already starting and then the screen goes out after a year. It's very troubling.

I get that iOS devices are going to need to be replaced every couple years but a $2600 Macbook should last a lot longer. They used to. It just doesn't appear they do anymore.