Suddenly AppStore will not open

Discussion in 'iOS 5 and earlier' started by ljrkrispes, Jun 23, 2012.

  1. ljrkrispes macrumors member

    Jul 12, 2008
    After teenegers used my iPhone 4 running 5.1.1, iTunes and the Apple Store will not open. In fact, the Apple Store has disappeared from my phone. Words with Friends boots up but then closes immediately. I suspect something has been deauthorized, but I can't get the app to open to reauthorize. I have rebooted and resynced. I can access the internet on other applications. ANy thoughts?
  2. jcpb macrumors 6502a

    Jun 5, 2012
  3. JediMeister macrumors 68040

    Oct 9, 2008
    The App Store can be hidden if restrictions were enabled. Check Settings->General->Restrictions. If restrictions were enabled, you'll need to enter in a pass code to disable the restrictions. The pass code is likely different from the one used to unlock the device. If you don't know the pass code, you may need to restore from a backup or as new to clear it. Generally when an app closes immediately, unless the device is running low on resources, you need to delete and redownload any non-native app or install a new app with the same AppleID the apps were linked to. This will effectively re-authorize the device.

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