Suddenly have no data service (AT&T, NYC)

Discussion in 'iPhone' started by gothamguy, Nov 16, 2011.

  1. gothamguy macrumors member

    Joined:
    Oct 20, 2011
    #1
    So, for the last hour or so my phone, which is showing 5 bars of signal and the 3G icon, won't send or receive data. I am in my apartment, where I have never had an issue. I have tried resetting the network settings, rebooting the phone... Nothing.

    Cellular data is turned on and I can make calls... Just no data.

    Anyone experience anything like this?
     
  2. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #2
    Does it give you an error message, like it can't connect to the data network?
     
  3. gothamguy thread starter macrumors member

    Joined:
    Oct 20, 2011
    #3
    Cannot complete request, request timed out.

    I just tried to the 'find my iPhone' app and it doesn't even show up.
     
  4. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
  5. gothamguy thread starter macrumors member

    Joined:
    Oct 20, 2011
    #5
    Ah, sorry... Should have included that up front. No jailbreak. 4S, 5.0 (haven't updated to 5.01). I have had zero problems before today.
     
  6. Pooshka macrumors 65816

    Joined:
    Jun 28, 2008
  7. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
    #7
    Could be a problem with the tower, a glitch with your account or a duff bit in the iPhone. Take it for a walk around the neighbourhood.

    Does the WiFi data work?
     
  8. Pink∆Floyd macrumors 68020

    Pink∆Floyd

    Joined:
    Nov 21, 2009
    Location:
    Up There
    #8
    Have you been paying your bill?

    I can't imagine another reason why...
     
  9. gothamguy thread starter macrumors member

    Joined:
    Oct 20, 2011
    #9
    Well, several hours later... still showing 5 bars and the 3G icon, still unable to get any data connection via 3G, and my phone burned through 75 percent of the battery while I slept.

    WiFi works fine, but I had turned it off all night to see if the cellular data would come back.
     
  10. Dwalls90 macrumors 601

    Dwalls90

    Joined:
    Feb 5, 2009
    #10
    reset network settings. if that fails restore the software, but you may want to try calling AT&T to make sure there aren't tower errors right now.
     
  11. gothamguy thread starter macrumors member

    Joined:
    Oct 20, 2011
    #11
    Thanks. I reset the network settings several times last night.
     
  12. Stealthipad macrumors 68040

    Stealthipad

    Joined:
    Apr 30, 2010
    #12
    It could be the government practicing shutting down the Internet in areas of "social unrest". Hear that you are going to have a big party in front of WallStreet today!:eek:
     
  13. gothamguy thread starter macrumors member

    Joined:
    Oct 20, 2011
    #13
    I'm not sure if you meant that as a joke but i had actually thought about it. Other people in my building have the same problem, and as soon as I got a few blocks from home everything came back to normal. I live right by the police academy, so for all I know someone left the illegal jamming equipment on by accident last night.
     
  14. Stealthipad macrumors 68040

    Stealthipad

    Joined:
    Apr 30, 2010
    #14
    It was not ment as a joke. Not only does the equipment exist but with the FCC they would also have cooperation of the carriers.

    We could be seeing the future:(
     
  15. gothamguy thread starter macrumors member

    Joined:
    Oct 20, 2011
    #15
    I haven't seen any other reports online so it could just be a tower issue, but I am going to keep an eye on it. I happen to work in a field that is very concerned with civil liberties and overstepping by "the man," so it has my attention.
     
  16. gothamguy thread starter macrumors member

    Joined:
    Oct 20, 2011
    #16
    UPDATE: Spoke with AT&T and the closest tower to me is reported as "degraded." They say a fix is in progress.
     
  17. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #17
    I have had this issue the past 2 days as well. It has come in fits and starts over the past few weeks. I get 4 or 5 bars and the 3G signal comes on, but it won't send or receive data, and the e-mail client just shows the spinning wheel, draining the battery in the process.

    I notice it most during the day (between 9:00-5:00) in Midtown. It seems to happen all the time lately. Early in the day, and later in the evening, it gets better and suddenly syncs up hours worth of e-mails. If I connect my phone to a Wi-Fi connection, it syncs up, so it is definitely the data connection.

    Naturally, Apple has AT&T signal repeaters in the 5th Avenue store, so whenever I try to test it there, I get an amazing download speed (10Mpbs) and full signal. Everywhere else in Manhattan, I'm lucky to get 1-2Mbps (maybe 3-4Mbps in the suburbs). Thus, it makes it more difficult to have a "Genius" look at it.
     
  18. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #18
    I just got off a service chat with AT&T. Apparently a lot of people across the East Coast are reporting issues with iPhone data today, so it could be a general network issue. I have been able to make calls, but 3G data has been pretty bad most of the day.
     
  19. Stealthipad macrumors 68040

    Stealthipad

    Joined:
    Apr 30, 2010
    #19
    Sorry but I am betting on "the man" will win! If I lived down there I would be pissed to put up with the idiots. They are not doing their cause or obama any good.
     
  20. gothamguy thread starter macrumors member

    Joined:
    Oct 20, 2011
    #20
    My connection in Midtown is shaky during the day, no question. Moving 20 feet in one direction or the other can make all the difference. I just assume the towers are overloaded. One thing I can say is that voice is never a problem, even when data is bogged down.

    My issue last night was really different though (not even slow loading, just doing absolutely nothing).

    The AT&T rep told me there was a tower issue and even told me where that tower is located. My signal picked up when I was about a block in the opposite direction this morning, so it seems to make sense.
     
  21. SilentLoner macrumors 65816

    SilentLoner

    Joined:
    Dec 29, 2007
    #21
    this is why I had to get off att and went with verizon.
     
  22. Papajuice macrumors newbie

    Joined:
    Nov 15, 2011
    #22
    That would be due to the #ows ... Just a guess if you hit their comms first things may settle down.
     
  23. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #23
    Yes, that's often my experience. The last two days, I have walked down to a "reliable" spot and still got no data (though voice usually works). I also have a Nexus One running on T-Mobile, so when things got really bad, I turned on the Wi-Fi hot spot and synced up my iPhone to that.

    Naturally, I was at the Apple Store on 5th Avenue, ran SpeedTest, and found that I had a 10Mbps connection (not much slower than my Time Warner Cable broadband connection at home), so it would be almost useless to take it to a Genius Bar.

    For now, I'm chalking it up to AT&T's "craptastic" overloaded 3G network. I plan to get the LTE-equipped iPhone 5 next year when it comes out (I'll sell my unlocked 4S then). Hopefully AT&T has built it up by then, and it works even half as well as advertised.

    ----------

    I'm in Midtown. At least up until now, those of us up here wouldn't even know there was an "occupy" protest going on downtown if we didn't watch the news. Odd, since a lot of the big investment banks are actually located here.
     

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