I have a few months old non touch bar MacBook Pro.
Back in February, the control key failed to where about 50% of all keystrokes didn't register. They ran some tests at the Genius Bar, told me the keyboard and casing needed a full replacement, and shipped my guitar out for a week.
One week after I got it back, the reduce brightness key started missing some keystrokes. I took it to the Genius Bar, where he was able to reproduce the issue, but his first line of response (missing at my last visit) was to offer a cleaning. He said this had to be done in the back using special tools, and took my computer away for about 10 minutes. Upon return, the key was working at about 95%. It seemed 100% to the genius, and his suggestion was to continue making Genius Bar appointments when the issue arose for cleaning. He also told me they only replaced 1 key at my last service appointment, which is different than I was told prior.
Tonight, I was playing an online game and my X key started going out. The issue seems most prominent under heat load (3D graphics). As I type this, it's fully functional, but I can assume that once I get the computer under load again it will be intermittent. The genius said these keyboards are much more sensitive to any foreign objects than the last ones. I cannot live in a bubble, and I don't like protective covers. As an aside - why do only keys on the left side of the keyboard start to fail? I'm interested in a permanent fix or a refund, which they told me essentially my only option is to continually bring it back in. Any suggestions on dealing with Apple on this issue?
Back in February, the control key failed to where about 50% of all keystrokes didn't register. They ran some tests at the Genius Bar, told me the keyboard and casing needed a full replacement, and shipped my guitar out for a week.
One week after I got it back, the reduce brightness key started missing some keystrokes. I took it to the Genius Bar, where he was able to reproduce the issue, but his first line of response (missing at my last visit) was to offer a cleaning. He said this had to be done in the back using special tools, and took my computer away for about 10 minutes. Upon return, the key was working at about 95%. It seemed 100% to the genius, and his suggestion was to continue making Genius Bar appointments when the issue arose for cleaning. He also told me they only replaced 1 key at my last service appointment, which is different than I was told prior.
Tonight, I was playing an online game and my X key started going out. The issue seems most prominent under heat load (3D graphics). As I type this, it's fully functional, but I can assume that once I get the computer under load again it will be intermittent. The genius said these keyboards are much more sensitive to any foreign objects than the last ones. I cannot live in a bubble, and I don't like protective covers. As an aside - why do only keys on the left side of the keyboard start to fail? I'm interested in a permanent fix or a refund, which they told me essentially my only option is to continually bring it back in. Any suggestions on dealing with Apple on this issue?
