Super Drive Failing? New MacBookPro

[Christopher11]

I have a new, two month old or so, white Mac Book Pro 2.4 GHz Intel Core 2 Duo machine.

I tried to burn a couple of movies lately that I downloaded from the internet via Toast 7 Titanium and got a hardware error. It says :

The drive reported an error:
Sense Key = 0x09, 0x01
TRACKING SERVO FAILURE

Just to verify i'm ripping a DVD i own and will attempt to burn that too... I know AVI movies that you download are compressed and take a long time for Toast to encode and can have problems on playback... but this sounds like a hardware issue? If so i'm under warranty of course, but I want to be sure.

Any thoughts on this?

Thanks in advance for any replies.

 

[The General]

Have you tried burning a disc with Disk Utility or just making a burn folder in Finder?

It might be a problem with Toast.

 

[drewsof07]

You have a WHITE MacBook Pro?

 

[iBLAKEE]

You have a WHITE MacBook Pro?

Exactly what I was thinking.

 

[jjahshik32]

Exactly what I was thinking.

he probably has a white 2.4ghz macbook.

 

[Christopher11]

Yes i purposely bought a white Macbook a few days after the new ones came out. I like the white, and didn't want to give up Firewire. That's correct, a 2.4GHz

 

[alphaod]

Yes i purposely bought a white Macbook a few days after the new ones came out. I like the white, and didn't want to give up Firewire. That's correct, a 2.4GHz

They just mean you're in the wrong forum

Anyways, that usually happens if you move the computer or bump it while it's burning; also if you crappy media, it will happen. I know Verbatim never does that (at least for me *knock on wood*)

 

[Vanarak19]

my superdrive is a flake. It has serious issues "AT TIMES (Well whenever I wanna use it ALMOST)". It works flawlessly about 25% of the time.

The superdrive seems to be the weakest link in my machine.

 

[Christopher11]

Oh I'm sorry you guys i didn't know i was in the wrong forum.

I tried creating a burn folder, it failed with another hardware error. I think it's the drive. When you bring this in to be fixed, how does that work? There's an Apple certified place in my town. Does the shop get paid by Apple? Or will they see it as a pain to have to replace my drive?

Thanks again for all the help.

 

[HLdan]

Oh I'm sorry you guys i didn't know i was in the wrong forum.

I tried creating a burn folder, it failed with another hardware error. I think it's the drive. When you bring this in to be fixed, how does that work? There's an Apple certified place in my town. Does the shop get paid by Apple? Or will they see it as a pain to have to replace my drive?

Thanks again for all the help.

If it's an Apple certified repair shop they will honor the warranty and repair or replace your drive. There should be no reason for them to see it as a pain. Most computer repair shops can replace your drive as there's nothing special about Macs that require a specialist to fix but if you want the warranty honored then take it to an authorized place.

 

[weg]

my superdrive is a flake.

I always wondered why they call this thing "superdrive". Mine isn't super in any way, it's just a mediocre DVD RW drive from Matshita... the price difference I paid on top of the DVD ROM (the Apple not-so-superdrive) was more than the price of a DVD writer. The only alternative at that time was an external third-party DVD writer, which Apple made delibarately incompatible with their iLife apps.. I wonder whether this has changed meanwhile.

 

[HLdan]

I always wondered why they call this thing "superdrive". Mine isn't super in any way, it's just a mediocre DVD RW drive from Matshita... the price difference I paid on top of the DVD ROM (the Apple not-so-superdrive) was more than the price of a DVD writer. The only alternative at that time was an external third-party DVD writer, which Apple made delibarately incompatible with their iLife apps.. I wonder whether this has changed meanwhile.

Apple was the first to include a DVD writer in their computers, henceforth why it's called a superdrive. There's really no point in changing the name now.