Super duper copy error

Discussion in 'OS X El Capitan (10.11)' started by Richdmoore, Jun 21, 2016.

  1. Richdmoore macrumors 65816

    Richdmoore

    Joined:
    Jul 24, 2007
    Location:
    Troutdale, OR
    #1
    I just started getting this error during a nightly backup of my external iTunes media drive using super duper. I don't mind redoing the copy from scratch (vs smart copy) but I have no idea if my backup is bad, or the original and i don't want to erase the wrong one. Is there a way to tell if this is a read error on the master, or a write error with the backup?

    | 09:12:34 AM | Info | SuperDuper!, 2.8 (96), path: /Applications/SuperDuper!.app, Mac OS 10.11.5 build 15F34 (i386)

    | 09:12:34 AM | Info | Started on Tue, Jun 21, 2016 at 9:12 AM

    | 09:12:34 AM | Info | Source Volume: Media RAID, mount: /Volumes/Media RAID, device: /dev/disk4, media: Raid Partition 2, interconnect: External FireWire, file system: "Journaled HFS+", OS: N/A, capacity: 5000.24 GB, used: 3460.42 GB, directories: 2181, files: 10516, ejectable: YES, ACLs: Enabled

    | 09:12:34 AM | Info | Target Volume: Media Backup 5TB, mount: /Volumes/Media Backup 5TB, device: /dev/disk8s2, media: WD My Book 1230, interconnect: External USB, file system: "Journaled HFS+", OS: N/A, capacity: 5000.50 GB, used: 3460.50 GB, directories: 2172, files: 10436, ejectable: YES, ACLs: Enabled

    | 09:12:34 AM | Info | Copy Mode : Smart Update

    | 09:12:34 AM | Info | Copy Script : Backup - all files.dset

    | 09:12:34 AM | Info | Transcript : BuildTranscript.plist

    | 09:12:35 AM | Info | PHASE: 1. Prepare to Copy Files

    | 09:12:35 AM | Info | ...ACTION: Preparing Media RAID

    | 09:12:35 AM | Info | ......COMMAND => Verifying the integrity of volinfo.database

    | 09:12:35 AM | Info | volinfo.database OK

    | 09:12:35 AM | Info | ......COMMAND => Enabling permissions on Media RAID

    | 09:12:35 AM | Info | File system user/group ownership enabled

    | 09:12:35 AM | Info | ......COMMAND => Verifying that permissions are enabled for Media RAID

    | 09:12:35 AM | Info | Permissions on '/Volumes/Media RAID' are enabled.

    | 09:12:35 AM | Info | ...ACTION: Preparing Media Backup 5TB

    | 09:12:35 AM | Info | ......COMMAND => Enabling permissions on Media Backup 5TB

    | 09:12:35 AM | Info | /dev/disk1s2 on / (hfs, local, journaled)

    | 09:12:35 AM | Info | devfs on /dev (devfs, local, nobrowse)

    | 09:12:35 AM | Info | /dev/disk0s2 on /Volumes/Macintosh HD (hfs, local, journaled)

    | 09:12:35 AM | Info | map -hosts on /net (autofs, nosuid, automounted, nobrowse)

    | 09:12:35 AM | Info | map auto_home on /home (autofs, automounted, nobrowse)

    | 09:12:35 AM | Info | /dev/disk9s2 on /Volumes/500GB USB 3 Drive (hfs, local, nodev, nosuid, journaled, noowners)

    | 09:12:35 AM | Info | /dev/disk10s2 on /Volumes/Backup Plus 1TB USB 3 (hfs, local, nodev, nosuid, journaled, noowners)

    | 09:12:35 AM | Info | /dev/disk8s2 on /Volumes/Media Backup 5TB (hfs, local, nodev, nosuid, journaled)

    | 09:12:35 AM | Info | /dev/disk4 on /Volumes/Media RAID (hfs, local, nodev, nosuid, journaled)

    | 09:12:35 AM | Info | /dev/disk5s3 on /Volumes/My Book USB (hfs, local, nodev, nosuid, journaled, noowners)

    | 09:12:35 AM | Info | /dev/disk11s2 on /Volumes/LaCie 1 TB (hfs, local, nodev, nosuid, journaled, noowners)

    | 09:12:35 AM | Info | /dev/disk7s2 on /Volumes/Time Machine Drive (hfs, local, nodev, nosuid, journaled)

    | 09:12:35 AM | Info | /dev/disk6s1 on /Volumes/NTFS (ntfs, local, nodev, nosuid, read-only, noowners)

    | 09:12:35 AM | Info | ......COMMAND => Verifying that permissions are enabled for Media Backup 5TB

    | 09:12:35 AM | Info | Permissions on '/Volumes/Media Backup 5TB' are enabled.

    | 09:12:35 AM | Info | ......COMMAND => Verifying that Media Backup 5TB ACL support matches Media RAID

    | 09:12:35 AM | Info | PHASE: 2. Copy Files

    | 09:12:35 AM | Info | ...ACTION: Copying files from Media RAID to Media Backup 5TB using Smart Update

    | 09:12:35 AM | Info | ......COMMAND => Cloning Media RAID to Media Backup 5TB

    | 09:12:35 AM | Info | Copying copy files with delete using script: /Users/Rich/Library/Application Support/SuperDuper!/Copy Scripts/Standard Scripts/Backup - all files.dset

    | 09:12:35 AM | Info | Loading 31 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude system temporary files.dset

    | 09:12:35 AM | Info | Loading 6 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude system cache files.dset

    | 09:12:35 AM | Info | Loading 1 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Norton FileSaver files.dset

    | 09:12:35 AM | Info | Loading 2 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Google Desktop Index files.dset

    | 09:12:35 AM | Info | Loading 1 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Backblaze files.dset

    | 09:12:35 AM | Info | Loading 1 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude iTunes Temporary files.dset

    | 09:12:35 AM | Info | Loading 2 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Mozy Cache and Log files.dset

    | 09:12:35 AM | Info | Loading 1 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude PGP Whole Disk Encryption files.dset

    | 09:12:35 AM | Info | Loading 2 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Local Revision and Backup files.dset

    | 09:12:35 AM | Info | Loading 1 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Transporter Library mount.dset

    | 09:12:35 AM | Info | Loading 0 commands from copy script /Users/Rich/Library/Application Support/SuperDuper!/Copy Scripts/Standard Scripts/Backup - all files.dset

    | 09:12:36 AM | Info | /Volumes/Media RAID

    | 09:12:36 AM | Info | /Volumes/Media RAID/.Spotlight-V100

    | 09:12:36 AM | Info | Preserving /Volumes/Media RAID/.Spotlight-V100

    | 09:12:36 AM | Info | /Volumes/Media RAID/.TemporaryItems

    | 09:12:36 AM | Info | /Volumes/Media RAID/.Trashes

    | 09:12:36 AM | Info | /Volumes/Media RAID/iTunes

    | 09:12:54 AM | Error | SDCopy: Error copying /Volumes/Media RAID/iTunes/Mobile Applications/Grubhub 713.3.9.ipa to /Volumes/Media Backup 5TB/iTunes/Mobile Applications/Grubhub 713.3.9.ipa of type 8 due to error 5: Input/output error
     
  2. dianeoforegon macrumors 6502a

    dianeoforegon

    Joined:
    Apr 26, 2011
    Location:
    Oregon
    #2
    The last line explains what failed:

    | 09:12:54 AM | Error | SDCopy: Error copying /Volumes/Media RAID/iTunes/Mobile Applications/Grubhub 713.3.9.ipa to /Volumes/Media Backup 5TB/iTunes/Mobile Applications/Grubhub 713.3.9.ipa of type 8 due to error 5: Input/output error

    You can select to edit SuperDuper copy script to ignore this file or remove the file and replace with a new copy.
     
  3. JohnDS macrumors 65816

    Joined:
    Oct 25, 2015
    #3
    Maybe Grubhub 713.3.9.ipa is corrupted? Try copying it off to a flash drive, delete it from the hard drive and see if the backup works.
     
  4. Richdmoore thread starter macrumors 65816

    Richdmoore

    Joined:
    Jul 24, 2007
    Location:
    Troutdale, OR
    #4
    Update:

    I deleted the one file, but the error kept reoccurring with multiple files. I did get a quick response from SuperDuper tech support, they said it was the read drive, vs the backup drive.

    I wasn't able to match up the id in the error with the exact drive (it was a 2 drive JBOD software raid created by a previous version of OS X). I have since switched my iTunes library to the backup drive, replaced the few app download/2 movie files that I had added since the last successful backup, and am now running on the single 5tb drive (vs JBOD set before).

    My plan is to now replace the RAID with a single WD 8TB drive, backing up the now primary WD 5tb Drive.

    (I was happy to see apple is adding the JBOD options back into disk utility for the next version, I was afraid that it would be gone for sure and I would have to get an expensive hardware RAID setup if my library exceeded the maximum hard drive size normally available.)

    Next Step is to determine if either firewire drive had a simple file system error, or actual issue that a reformat will not correct. I have already split the drives into 2 again with a quick format. I am now doing a secure erase format, my understanding is that it does two writes to each part of the drive, and if it has a bad block it will let me know during the format.
     
  5. grahamperrin, Jun 21, 2016
    Last edited: Jun 22, 2016

    grahamperrin macrumors 601

    grahamperrin

    Joined:
    Jun 8, 2007
    #5
    If it's limited to HFS Plus, you might scan with option -s of fsck_hfs(8).

    https://developer.apple.com/library...arwin/Reference/ManPages/man8/fsck_hfs.8.html is no longer found, I guess that the manual page will reappear elsewhere. Maybe in the retired documents area.


    Retired: Manual page for fsck_hfs(8)

    Nope, but if you run HDAT2 (included with Ultimate Boot CD (UBCD)) you might find something in S.M.A.R.T. logs after the event.

    If you prefer to see errors as they occur: HDAT2 can do that.
     
  6. Richdmoore thread starter macrumors 65816

    Richdmoore

    Joined:
    Jul 24, 2007
    Location:
    Troutdale, OR
    #6
    I tried the secure erase format, and it worked fine for the 3tb drive, but failed twice with errors (after a few hours) on the 2 tb drive. I have since replaced the spanned JBOD firewire system with a WD 8tb drive, and repurposed the good drive into a USB 3 case to use with an xbox one.
     

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