Two weeks ago I purchased a 24" iMac from Amazon.com because it saved me $214 versus buying it locally. From day one I have had problems with the SuperDrive reading discs. Apple has offered to replace it. The dude told me the replacement iMac would be removed from the box and thoroughly inspected before it was shipped to me. I'm assuming this means I will get a refurb. I would be disappointed if I get one in a plain white box (even if it's in perfect condition). I also noticed a small one-inch scratch on the screen a few days ago. Would you let Apple replace it, or return it to Amazon, and buy one locally (so it could be serviced locally), and pay more. We now have an Apple Store @ Best Buy, and they will be offering in-store service soon.