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SuperDrive on MacBook not working well
- Thread starter jesusphreak
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90 days for the free tech support from Apple (unless you get AppleCare - then 3 years). If you live close to an Apple store, you can take it into the genius bar any time. There's a 1 year limit and them replacing the hardware (unless you got AppleCare - again three years).jesusphreak said:
I spoke too soon. I put in my Matrix DVD and was watching it. All of a sudden it stopped and the DVD player gave an error, "There was an error with the DVD. It may be either scratched or dirty."
So apparently the problem was my original though - its just an overly sensitive unit. There's an Apple store not too far from here so hopefully they'll be able to fix it.
What all do I need to bring there so that they can properly figure out the issue and then take my laptop for repairs if need be?
So apparently the problem was my original though - its just an overly sensitive unit. There's an Apple store not too far from here so hopefully they'll be able to fix it.
What all do I need to bring there so that they can properly figure out the issue and then take my laptop for repairs if need be?
They'll be able to take your computer on Saturday. Just bring a CD/DVD that consistently fails to read so that you can demonstrate the problem. That's all you should need. You won't get it back the same day, so the sooner you bring it in, the better, especially if you can get it in before the weekend.jesusphreak said:
matticus008 said:
I don't need to bring in the box, packaging, or accessories do I?
My friend is gonna go with me tonight and bring in a broken iPod nano. Does he only need to bring the unit in or anything extra?
I'd bring the AC adapter, but other than that, you don't need anything. I'd suggest two sample discs so they can rule out a bad disc or a software error.jesusphreak said:
You see, contrary to opinion on this thread, software is not infallible and doesn't always work perfectly (but congrats to those of you who have never had an encoding fail), no matter how good/fast the computer is. If your drive didn't have damaged hardware, the causes of failed encoding/decoding would be software related--out of memory errors or I/O bottlenecks, just as I mentioned on the first page in this thread. Having tried out different encoders, different discs, and with no other apps running on the computer in sequence, you've gone through the troubleshooting steps to narrow it down to hardware.
They'll have to work their way to that conclusion in the store, so multiple discs will certainly help that go faster.
Just the nano and the cable, but the receipt or box (specifically the serial number panel) wouldn't hurt if you're overly worried about being prepared.
Good news! I went to the Apple Store yesterday night (Friday) and the Mac genius was busy. So I scheduled an appointment for today and went back.
The genius scoped out my MacBook, told me that it definitely wasn't working as it should and then said that they would replace it. Unfortunately they didn't have any units in stock, so he told me that it would be quicker if I called the Apple Store and they would ship me a new one. It is after-hours so hopefully I'll be able to call tommorrow and get a new unit headed my way.
I was very impressed by how they more or less did everything they could to satifsy their customers.
The genius scoped out my MacBook, told me that it definitely wasn't working as it should and then said that they would replace it. Unfortunately they didn't have any units in stock, so he told me that it would be quicker if I called the Apple Store and they would ship me a new one. It is after-hours so hopefully I'll be able to call tommorrow and get a new unit headed my way.
I was very impressed by how they more or less did everything they could to satifsy their customers.
jesusphreak said:
jesusphreak,
I'm glad everything worked out well for you. I was hoping they would just go ahead and give you another machine, and apparently that's what they are doing. I know you didn't want to part with the original machine, that's why I always say don't fall in love with it until you know for sure it's perfect.
matticus008 & Heb1228,
Everything you guys wrote in this thread is completely over my head. You guys are obviously extremely brilliant. I think maybe the only people that understood what guys were saying, is the two of you. You guys speak in exclusive language all your own.
Coming to this thread late!
Ok i'm here a little late, but I too have problems with the sensitivity of the drive.
I can put a disc in and after it whirls a while, it will spit it out ? Put the same disc in again and it will work?
It's really hit and miss and seems to be DVD's of all varietys and CD's with me...
Ok i'm here a little late, but I too have problems with the sensitivity of the drive.
I can put a disc in and after it whirls a while, it will spit it out ? Put the same disc in again and it will work?
It's really hit and miss and seems to be DVD's of all varietys and CD's with me...
You might have a bad drive as well. If you can, take it in with a few discs and show a "Genius" the problem. Apple might have received a shipment of drives with out-of-date firmware or contaminated lenses.MacRumorUser said:It's really hit and miss and seems to be DVD's of all varietys and CD's with me...
Heb1228 is indeed one of the smart and well-respected members of the community here. I think that there was some fundamental disconnect in the discussion early on, because I think we would agree with each other in any other construction of that particular argument.MACDRIVE said:Everything you guys wrote in this thread is completely over my head. You guys are obviously extremely brilliant. I think maybe the only people that understood what guys were saying, is the two of you. You guys speak in exclusive language all your own.