I have been using Macs since the very beginning (and Apple ][ before that) so I never really looked into Apple's support options. But now I'm buying a new MBA for a family member in another state. This computer will be a replacement for her 7 year old Macbook running OSX 10.5.8. It has been flakey recently, and I know I could probably resolve most of the issues if I was there in person, but really it's time for a new computer that will last her another 6 or 7 years. And along with the new computer, I'm hoping to get out of the "phone support business" and find a local resource for her (there is an Apple Store near her home). I'm buying the computer now and will transfer all her files to it at a Thanksgiving family gathering. She is still using AppleWorks so I am going to get her setup with LibreOffice which seems to work well with these old files (gave it a try with some of my own old AppleWorks files). So I have been reading about Apple "one to one" http://store.apple.com/us/browse/campaigns/onetoone but am not sure if this is what she needs, since she doesn't really want a "learning curriculum" and I don't want to spend $100 on something she never uses. Does anyone have experience with this program? Her issues are usually very basic - I'm sure she will be freaked out by learning to use LibreOffice instead of AppleWorks for example. Is that the kind of thing they would even help her with (open source software)? She only does word processing, but is very slow to adapt to anything new. In the absence of "one to one", what resources are available for free through the Apple Store at the genius bar? Will they help with this kind of thing? Am planning to purchase a refurb 2013 base model MBA from Apple's online store. Is there any issue with me making the purchase instead of her? We will register the machine to her Apple ID and I will give her a copy of the receipt. She has no wifi at home so I will get here a thunderbolt ethernet interface for the time being, but she wants wifi eventually. I tried to help last year and failed... Gave her my old Airport Express but just couldn't talk her through getting it setup on the phone. Very frustrating - she doesn't understand the most basic stuff, like figuring out what an ethernet cable is and what it plugs into. Finally I just gave up. Not sure how to deal with this, maybe get her a new router at Best Buy and pay $100 for the Geek Squad to set it up? Seems like a lot of money for something so simple, but like I said, I just gotta get outta the phone support business with her . Interested in advice from anyone else who has been through something similar.