All: I'm seeking a good method for providing support to Macs both on my local area network and over the internet (say at a family members house in another state or other consulting customers). Apple offers some remote tools, but do they work only on LAN connected Macs or also over the internet? AppleCare support employees can remote you Mac over the internet. I'd like to use those tools or others to do the same thing. I've tried various commercial products like Teamviewer and that one I won't name that used to be free. The latter was okay, but the former Teamviewer sucks. It's cumbersome to use, etc. I really loath it. Parallels Access is ok, but immature and not very robust too.