In many respects the Surface Book only makes sense if your going to make use of the 2 in 1 as your paying a lot more for the feature/hardware. Outside of US & EU I've never found Apple to be anything special regarding customer service, polite & helpful yes. Side-tracking; although a 1st Gen I was very happy with my Surface Book and my daughter remains to be so.
Asus gave me 14 day return period and a 3 year international warranty, Apple locally offers no return period and a basic 12 month warranty, thx appreciate that. Previously Microsoft gave me a 2 year international warranty and a return period. TBH even Acer with a cheap $650 2in1 that I use on the go in the field, gave me better cover than Apple offers with a 15" MBP costing $4,240 before tax
Problem with Apple is it now believes it's own BS too much and why Pro's are dropping the platform as it simply no longer deliver's. I think Apple in many respects has forgotten it's position with the customer. After over 20 years using the Mac in 2019 I've completely dropped the Mac professionally. When the other Mac's the family uses expire I seriously doubt the replacement will be another Mac unless Apple changes it's tune, which is unlikely. The value that was once intrinsic to the Mac simply no longer exists...
Apple has just become far too money grabbing and far less customer centric for my liking, the advantages the OS once presented are fast eroding...
Q-6