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ajohnson253

macrumors 68000
Original poster
Jun 16, 2008
1,751
0
I shattered the screen on my 4 yesterday. So this morning I go into the Apple store and I spoke with a genius. I just explained How I simply dropped it and it shattered the screen, of course it's glass right. He looked at me an just said well let's see the serial #. He looked it up and said "for this phone you have a one time swap, anything after this you have to pay" I said "great, thanks". That was it. Is this something that just started?
 

saving107

macrumors 603
Oct 14, 2007
6,384
33
San Jose, Ca
No, This one time swap policy has always been a hit or miss with every Genius, they decide whenever they want to exercise this policy.
 

alphaod

macrumors Core
Feb 9, 2008
22,183
1,245
NYC
Yeah Geniuses can do this if they determine that the customer isn't a total scumbag.
 
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