I shattered the screen on my 4 yesterday. So this morning I go into the Apple store and I spoke with a genius. I just explained How I simply dropped it and it shattered the screen, of course it's glass right. He looked at me an just said well let's see the serial #. He looked it up and said "for this phone you have a one time swap, anything after this you have to pay" I said "great, thanks". That was it. Is this something that just started?