Surprised an Apple genius gave me a refurb!

Discussion in 'iPhone' started by ajohnson253, Jul 3, 2011.

  1. ajohnson253 macrumors 68000

    ajohnson253

    Joined:
    Jun 16, 2008
    #1
    I shattered the screen on my 4 yesterday. So this morning I go into the Apple store and I spoke with a genius. I just explained How I simply dropped it and it shattered the screen, of course it's glass right. He looked at me an just said well let's see the serial #. He looked it up and said "for this phone you have a one time swap, anything after this you have to pay" I said "great, thanks". That was it. Is this something that just started?
     
  2. rgarjr macrumors 603

    rgarjr

    Joined:
    Apr 2, 2009
    Location:
    Southern Cal
  3. saving107 macrumors 603

    saving107

    Joined:
    Oct 14, 2007
    Location:
    San Jose, Ca
    #3
    No, This one time swap policy has always been a hit or miss with every Genius, they decide whenever they want to exercise this policy.
     
  4. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #4
    Yeah Geniuses can do this if they determine that the customer isn't a total scumbag.
     

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