Surprised by wrapsol warranty

Discussion in 'iPhone Accessories' started by nelly41, Jul 17, 2010.

  1. nelly41 macrumors regular

    Joined:
    Aug 22, 2009
    Location:
    Los Angeles
    #1
    So I claimed warranty on my front screen protector because of the microscopic bubbles not going away after a few weeks now since it was installed. I thought they were only owing to send just the grit screen protector but I was shocked to find that they sent an ENTIRE new kit. Front, back, and sides. It was the original btw. Great service from them overall. Now I have an extra kit. Lol.

    Anybody else got the same from then?
     
  2. TurdFerguson macrumors 6502

    Joined:
    Jun 13, 2009
    Location:
    O'side!
  3. robby818 macrumors 6502a

    Joined:
    May 2, 2007
    #3
    Yep, their customer service is top notch. It's too bad that so many customers had to find out how good it was the hard way.:D
     
  4. iTzChasE macrumors 6502

    iTzChasE

    Joined:
    Dec 31, 2008
    #4
    How the HELL did you contact them? For the past week I have called twice, send three emails and even sent them messages on Twitter. NO ONE will contact me back.
     
  5. Rayfire macrumors 68020

    Rayfire

    Joined:
    Aug 25, 2008
    Location:
    PNW
    #5
    Try looking for a member named "yellow frog" and maybe he can help you out. I believe he's still posting at the Wrapsol Ultra thread.
     
  6. nelly41 thread starter macrumors regular

    Joined:
    Aug 22, 2009
    Location:
    Los Angeles
    #6
    When I call them, they usually pick up. Lol. But they told me to fill out the warranty info online and upload a pic of my problem. I got a confirmation that same night and another email that my replacement was being shipped the following day.
     
  7. LongPigeon macrumors newbie

    Joined:
    Jun 29, 2010
    #7
    When I tried to fill out the replacement info online, at the end it asked me for my credit card for shipping fee?? I ordered an original from them however got the ultra instead, so I don't think I should be paying any additional fee to get it switched. At the end, I couldn't complete the form online and instead emailed Wrapsol....twice...still no reply. A little frustrated at this point. Guss I'll have to call.
     
  8. Bloake macrumors 6502

    Bloake

    Joined:
    Dec 2, 2008
    #8
    Do they make you pay shipping for the replacement?
     
  9. bmwtech113 macrumors member

    Joined:
    Jun 10, 2010
    Location:
    Knoxville, TN
    #9
    I have had their customer service alot. My first iphone ultra kit was scratched when I opened it. I called them and they just directed me to the website. So I uploaded the pic and they sent me another kit with no questions. However, the new kit i got looks even worse. The screen protector looks like it has smudges all down the left half of the film and now this one doesnt have separate cut outs for the speaker and front camera. It is just one cutout. Not very pleased with this product so I ordered the SGP crystal protector.
     
  10. iTzChasE macrumors 6502

    iTzChasE

    Joined:
    Dec 31, 2008
    #10
    Did you pay for shipping? I don't think I should have to pay since my product is defective...

    Same here. I have called and emailed at least three times. I even tried to contact them on @wrapsol on twitter and someone finally replied and said they would notify Customer service. STILL NOTHING!

    I have only heard great things about their customer service and It really isn't showing.

    Did you have to pay for shipping AGAIN?
     
  11. nelly41 thread starter macrumors regular

    Joined:
    Aug 22, 2009
    Location:
    Los Angeles
    #11
    Nope. Didn't had to pay for shipping again. All you needed was the order number if you ordered thru their website to get started. They never sent me the number so that's why I had to call them.
     
  12. iTzChasE macrumors 6502

    iTzChasE

    Joined:
    Dec 31, 2008
    #12
    Hmmm. I ordered from their site and I put in my order # and it still wants me to pay for shipping.
     
  13. ichiban06 macrumors regular

    Joined:
    Jun 20, 2009
    #13
    Bestskinsever sent me the complete body kit when I just asked for a replacement front because of a line mark on the skin. I didn't have to pay for shipping to the UK.

    [​IMG]
     
  14. byeehaaw macrumors 6502

    Joined:
    May 7, 2007
    Location:
    New York, NY
  15. christyn macrumors 6502a

    Joined:
    Jun 18, 2009
    Location:
    Salt Lake
    #15
    Wrapsol has always made you pay for shipping for replacements. They temporarily had free shipping because of all the problems everyone was having with the initial batch.
     

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