I phoned them back today since they didn't call back as promised. The repair team in Czech Republic reported back to Apple Support that the LCD is broken and they won't do anything without me paying extra to replace the LCD... basically they don't trust customers. The screen either broke during transit or the employee broke my LCD while opening the phone and lying about it then passing on the charges onto me. I tried hard to reason but in the end I just paid the £136 pounds to replace the screen... Never again will I use Apple's Send-in program. Absolutely disgraceful.