Swap after 4 hours?

[chkenwing]

Got my 13" MBP today.


After getting home and opening it and using for less than 2 hours, I noticed a stuck pixel SMACK bang in the middle of the screen. With a few other not-so-noticeable stuck pixels around the screen.

Now what's Apple's policy for taking it back and literally doing a straight swap?

 

[chkenwing]

Sorry if I'm not allowed to bump but I'd like to know if this was possible?

Would they charge me a restocking fee?

 

[fuzzylemurs]

I've seen posts in the past where Apple has been more than reasonable to meet their customer's needs, but the best thing to do is call them and ask!

 

[chkenwing]

Just gave them a call.

They seemed happy to help me exchange it, just they're out of stock.

 

[jjahshik32]

I've gotten exchanges all the time from the Apple store by just asking nicely and they all had 1 stuck pixels.

I absolutely hate stuck pixels!! It sounds like you have more than 3 and in that case and most likely that you'll get an exchange.

 

[shoppy]

In the Uk, you have I think of the top of my head 14 days to return for whatever reason. There is no such thing as a restocking fee as long as it looks like it did when you brought it. The exact date is on your receipt.

Simon

 

[tivoboy]

rub it

search here on the forum, sometimes this sort of thing can go away with a little rub, and then an off / on.