Swap after 4 hours?

Discussion in 'MacBook Pro' started by chkenwing, Apr 14, 2010.

  1. chkenwing macrumors regular

    Joined:
    Jan 27, 2010
    #1
    Got my 13" MBP today.


    After getting home and opening it and using for less than 2 hours, I noticed a stuck pixel SMACK bang in the middle of the screen. With a few other not-so-noticeable stuck pixels around the screen.

    Now what's Apple's policy for taking it back and literally doing a straight swap?
     
  2. chkenwing thread starter macrumors regular

    Joined:
    Jan 27, 2010
    #2
    Sorry if I'm not allowed to bump but I'd like to know if this was possible?

    Would they charge me a restocking fee?
     
  3. fuzzylemurs macrumors member

    Joined:
    Jul 10, 2008
    #3
    I've seen posts in the past where Apple has been more than reasonable to meet their customer's needs, but the best thing to do is call them and ask! ;)
     
  4. chkenwing thread starter macrumors regular

    Joined:
    Jan 27, 2010
    #4
    Just gave them a call.

    They seemed happy to help me exchange it, just they're out of stock.
     
  5. jjahshik32 macrumors 603

    Joined:
    Sep 4, 2006
    #5
    I've gotten exchanges all the time from the Apple store by just asking nicely and they all had 1 stuck pixels.

    I absolutely hate stuck pixels!! It sounds like you have more than 3 and in that case and most likely that you'll get an exchange.
     
  6. shoppy macrumors 6502a

    Joined:
    Mar 4, 2007
    Location:
    Hants
    #6
    In the Uk, you have I think of the top of my head 14 days to return for whatever reason. There is no such thing as a restocking fee as long as it looks like it did when you brought it. The exact date is on your receipt.

    Simon
     
  7. tivoboy macrumors 68030

    Joined:
    May 15, 2005
    #7
    rub it

    search here on the forum, sometimes this sort of thing can go away with a little rub, and then an off / on.
     

Share This Page