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Swap for 'like new' phone

B

bhigh8

macrumors 6502
Original poster
Sep 23, 2012
432
6
So I have been having call issues since I bought my iphone 5 in November. it has a call failed about 50% of the time and have tried many things to no avail. well Verizon has offered me a like new replacement. what is everyones opinion on these? are they in good shape. better than refurbished? reason I am concerned is my iphone is in perfect shape. no marks. battery is okay but nothing great. I get about 7 hrs on a good day.

would it be better for me to try contacting Apple? I don't have one close to me to go into. Also they will tell me I don't have phone support so may not get any help.

so what would you do?
 
Like new is likely a refurb the same as Apple would give you. Regardless its better then what you are dealing with now.

I can't hurt to call Apple though.
 
what would apple do for me? I am assuming best case scenario, they send me a refurbished phone. what does like new or refurbished mean technically? new shell? new battery? or is it just a returned phone?

also, the phones come with a 1 yr warranty. would it start over if I got a replacement phone? because technically that's considered a new phone. just curious.
 
bhigh8 said:
what would apple do for me? I am assuming best case scenario, they send me a refurbished phone. what does like new or refurbished mean technically? new shell? new battery? or is it just a returned phone?

also, the phones come with a 1 yr warranty. would it start over if I got a replacement phone? because technically that's considered a new phone. just curious.
Click to expand...

Refurb is going to be indistinguishable from a new iPhone in form and function.
 
cynics said:
Refurb is going to be indistinguishable from a new iPhone in form and function.
Click to expand...

Will Refurbs and like new from Verizon be the same? has anyone has a like new from Verizon sent to them?
 
I had to swap my 4S last fall, after it was about 11 months old and I got a brand new 4S. Checked the serial, it had been made in Shenzen, China (factory C8) just a month or 2 before. The 'black box' iPhones are just new iPhones without accessories, specifically there to swap. Apple does this to save money and resources. Do they give out refurbs? I'm sure, especially if you have an older generation.

I would go to Apple and swap, you're more likely to get a brand new iPhone. If you truly have issues, Apple is always happy to replace.
 
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I'm not sure about that. Hopefully someone in the know will chime in.
 
bhigh8 said:
Will Refurbs and like new from Verizon be the same? has anyone has a like new from Verizon sent to them?
Click to expand...

When I received a Verizon "like new" phone what it was ... Was basically a refurb that you'd get from Apple. For some reason they just call it "like new". Most of them are going to be In great shape. I have seen a couple with a scratch or a ding but nothing major. Also all components have been tested to make sure they are working properly.

What I know about regular AppleCare is that when you get a refurb you have 90 days on that phone but if your AppleCare has longer then 90 days left then you keep the AppleCare as is..
 
Tthomas612 said:
When I received a Verizon "like new" phone what it was ... Was basically a refurb that you'd get from Apple. For some reason they just call it "like new". Most of them are going to be In great shape. I have seen a couple with a scratch or a ding but nothing major. Also all components have been tested to make sure they are working properly.

What I know about regular AppleCare is that when you get a refurb you have 90 days on that phone but if your AppleCare has longer then 90 days left then you keep the AppleCare as is..
Click to expand...

well I never got applecare. I just had the one yr warranty that comes with all the phones. this has been the worst phone in terms of calls. I was just dealing with it but it gets annoying. I don't call many people but my family is starting to get pissed that I hang up on them almost every call.
 
bhigh8 said:
also, the phones come with a 1 yr warranty. would it start over if I got a replacement phone? because technically that's considered a new phone. just curious.
Click to expand...

either the original one year warranty would continue from the original purchase date or 90 days, whichever was greater. so if you bought it a month ago, your replacement unit would have 11 (not 12) months of warranty remaining. if, however, you bought your iphone 5 on launch (sep 2012), then you'd have 90 days (since it's greater) from the time you get your replacement.
 
siurpeeman said:
either the original one year warranty would continue from the original purchase date or 90 days, whichever was greater. so if you bought it a month ago, your replacement unit would have 11 (not 12) months of warranty remaining. if, however, you bought your iphone 5 on launch (sep 2012), then you'd have 90 days (since it's greater) from the time you get your replacement.
Click to expand...

sounds good. thanks for answering. I wish I would have just did the trade then. they noted my account so I can go back and do it. regretting not just doing it then. just have babied this phone so much and was worried about what I might get. sounds like it will be just as good.....and make calls.
 
Im getting the like new phone today. is there a way to see when it was made and if there is any other info on it. is there a way to see how long it was owned by someone else?
 
I'm not sure why you're so concerned with this, as others have said refurbs are as good as if not better than stock phones. Do you think it's in either Verizon or Apple's best interest to send you a non-functional phone? also not sure why you think your warranty will reset, you're getting a replacement phone for a phone that has been used for the last 10 months.
 
It seems like you're more concerned with condition rather than function. You asked about dropped calls once and then you keep asking tons of questions about quality. Looking to sell it before the 5S?
 
rockyroad55 said:
It seems like you're more concerned with condition rather than function. You asked about dropped calls once and then you keep asking tons of questions about quality. Looking to sell it before the 5S?
Click to expand...

honestly i think the call drop will continue. its very bad at my house but really thats the one place. no other verizon phones we have owned do this. even my iphone 4. so just giving it a shot to see if this will work. i plan to just keep the iphone 5. i like it. i dont usually update with the new product when they come out unless it jives with my renewal date. so just hoping to learn about this phone more.

also hope the battery is better than mine as it only gets about 6 hrs at most and thats with tons of things turned off.

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Interstella5555 said:
I'm not sure why you're so concerned with this, as others have said refurbs are as good as if not better than stock phones. Do you think it's in either Verizon or Apple's best interest to send you a non-functional phone? also not sure why you think your warranty will reset, you're getting a replacement phone for a phone that has been used for the last 10 months.
Click to expand...

i just asked the question and someone answered. I thanked them.
 
You will receive a iPhone that looks new. As if you went to the apple store and got a replacement at the Genius Bar. With plastic on the front and back.
 
What part of the term "like new" do you not understand OP?

It's not like used.

It's not like old.

It's like new as in NEW.
 
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