Swap upgrade - tied to account holder?

Discussion in 'iPhone' started by Katharine, Jun 19, 2009.

  1. Katharine macrumors member

    Katharine

    Joined:
    Jan 11, 2006
    #1
    My husband is doing the swap upgrade using his mother's account but when he plugged in the 3GS it showed his mother's number, wanted the last 4 of her SS# and is asking for her sim card to be inserted. What can he do to activate it under our account? He tried putting his old sim in but that isn't working either.
     
  2. dccorona macrumors 68020

    dccorona

    Joined:
    Jun 12, 2008
    #2
    you can't do it from home
    you have to go into an ATT corporate store (not an authorized reseller...even one that is called AT&T, check here to find a corporate store
    http://att.whereimat.com/)

    at the store, tell the person who is assisting you that you're doing an upgrade swap. They should know what to do from there
     
  3. dwd3885 macrumors 68020

    Joined:
    Dec 10, 2004
    #3
    you can absolutely do it from home. Verified this with ATT. She actually said to call ATT and do it, rather than go to a store, because often times the stores can get things confused.
     
  4. dccorona macrumors 68020

    dccorona

    Joined:
    Jun 12, 2008
    #4
    how do you do it then?
    because I can't for the life of me figure it out
     

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