swapping bands void warranty

Discussion in 'Apple Watch' started by Fallon-AppleFan, May 20, 2015.

  1. Fallon-AppleFan macrumors newbie

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    May 3, 2015
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    State College PA
    #1
    I was in the Apple store yesterday and the employee specifically told me that swapping a sport band for another band would void the warranty. He said this was because the SS/edition bands have a stainless steel metal piece on the ends where they clip in and that it will scratch the aluminum on the sport watch. He said 3rd party bands would be a better option for the sport model. Any thoughts on this?
     
  2. JayLenochiniMac macrumors G5

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    #2
    Nope. Add that to the long list of BS that Apple employees/chat reps feed to forum members.
     
  3. pjschmid macrumors member

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    Apr 16, 2015
    #3
    What about reactions from the two metals

    I would be concerned about Galvanic corrosion. Stainless steel can corrode when in contact with aluminum. I'm surprised there is no warning about this on the SS bands.
     
  4. modernaccord macrumors 6502a

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    Seattle, WA region
    #4
    As a professional metallurgist and composite engineer, I too, was concerned about this. However, I suspect they have applied anti-corrosion coatings to both metals to reduce the energy potential gap between the two metals...barring any sort of catalyst or a salt/moisture rich environment, I suspect these coatings bring the kinetic rate of rxn down sufficiently that they won't visibly corrode (within the life of the device at least).
     
  5. Mr Rabbit macrumors 6502a

    Mr Rabbit

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    #5
    Absolutely false.

    My milanese loop wasn't locking in place on my 42mm Sport Watch. Took it to the Genius Bar on the 10th, they verified the issue within a few minutes, determined that both the watch and band needed to be replaced. Picked up my replacement Watch and milanese loop this Monday, the 18th. Before calling me they checked to make sure the replacement band & Watch worked together properly.

    Apple has said VERY clearly that they designed the bands to be interchangeable between all (aside from size) models of the Watch.

    Galvanic corrosion IS a concern but not likely to be an issue thanks to the heavy coating on the different metals. Someone who changes bands multiple times a day, in a careless manner, actively scratching away at the coatings in key areas, might notice an issue but this will by no means be the norm.

    OP, you just got bad info from an Apple Specialist who likely hadn't heard correctly.

    edit:
    Just to add, I asked for verification on one thing I wasn't clear on. With larger Apple devices (Macs, iPhones, etc) AppleCare covers the accessories that are purchased alongside the device. i.e. If you purchase an Airport Extreme with your iMac then the Airport is covered under the iMac's AppleCare for three years as well. I asked if this was true for the Apple Watch and the different Apple Bands. The Genius working with me was pretty sure it did but called the lead Genius (essentially the defining voice of AppleCare in retail stores) over to ask for sure. The lead Genius commented that he had checked on that just a few days earlier and that it IS true. So, if your Link Bracelet has an issue in a year and a half, and you bought AppleCare with your Apple Watch Sport, then it will be covered under that same warranty.
     
  6. pjschmid macrumors member

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    Apr 16, 2015
    #6
    The "barring any sort of catalyst or a salt/moisture rich environment" would still concern me for a device that is supposed to be water resistant. Salt or chlorine combined with moisture would seem to be a common scenario.
     
  7. modernaccord macrumors 6502a

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    #7
    Yep - the biggest thing is sweat...very salty water. Only time will tell in this case. I'm sure one could do the calculations and figure out what the rate of rxn would be, but theory only works until it's proven in the real world. If it corrodes too slowly that it can only be noticed after several years of use, it would be pointless to make a fuss about it from a product design perspective.
     
  8. Fallon-AppleFan thread starter macrumors newbie

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    #8
    I hope so. It seemed odd to me.
     
  9. Bryan Bowler macrumors 68040

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    Sep 27, 2008
    #9
    Negative ghost rider. It will not void the warranty.
     
  10. Mike Delta macrumors 6502

    Mike Delta

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    Sep 12, 2014
    #10
    If you think about it Apple uses the same white and black sport bands (sans the space grey pin) on the SS Apple watch. I don't think they would have done that if you where going to have a problem using the two together.
     
  11. kirkhuffy macrumors regular

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    Philadelphia
    #11
    That just sounds absurd. When I had my try on appointment the Apple employee knew I had a space gray on order and i told him I was thinking of getting the Milanese band and leather loop and he said no such thing about it voiding warranty or causing any kind of problems. Then he actually let me try them both on a space gray model.
     
  12. JayLenochiniMac macrumors G5

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    #12
    Yes, but it's irrelevant anyway because sport bands do not have metal connectors.
     
  13. Brian Y macrumors 68040

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    Oct 21, 2012
    #13
    Again, this is unfortunately a mis-understood apple store rep.

    The terms and conditions of AppleCare (which will overrule anything you've been told) quite clearly state that only accessories originally shipped with the watch are covered.

    It's clear in black and white.
     
  14. gcooldude86 macrumors 6502

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    Ontario, Canada
    #14
    I bought the 38MM SS with WSB and bought the link separate so that I could have the watch on launch day. Anyways, this means if my link (which was purchased separate) will be covered under AC+? This is good news as I thought it wouldn't be covered under AC+
     
  15. JayLenochiniMac macrumors G5

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    #15
    You're correct that the T&C of AC+ says nothing about this; however, there are rumors (or rather, unwritten policy) that separately purchased bands would be covered under AC+. Unfortunately, they're refusing to update the T&C to reflect this (claiming that the T&C as it's currently written is clear enough, which makes absolutely no sense) so members will have mixed results trying to get Apple to enforce this, especially given that the alleged Apple Store employee AppleSnitch disputes this.
     
  16. Mr Rabbit macrumors 6502a

    Mr Rabbit

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    #16
    Also in black and white though is the receipt/invoice that shows they were purchased together, hence why it would be covered.

    It would be different if someone bought a Watch, then bought an extra band a few days later.
     
  17. fischersd macrumors 68040

    fischersd

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    Oct 23, 2014
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    Kitchener, Ontario, Canada
    #17
    Good to see the store staff saying this now (as it's what the AC+ Agreement Administration staff told me) - see the link that JayLenochiniMac posted).

    Bottom line - whatever band it attached to your Apple Watch at time of damage is covered by your AC+. (so, if it's not attached to your watch and it's damaged, no dice).

    Don't believe me? Call and ask to speak to AC+ Agreement Administration.
     
  18. JayLenochiniMac macrumors G5

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    #18
    That bottom line isn't in writing and until then, employees won't be consistent with this policy (such as the alleged Apple Store employee AppleSnitch who disputes it).
     
  19. fischersd macrumors 68040

    fischersd

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    #19
    AppleSnitch was also saying that if your band and watch were damaged at the same time that it would be two AC+ "accidents" to get both replaced/repaired.

    Me, I'll believe the people I actually know to work there.

    And, yeah, not happy that Legal didn't agree to update the T's & C's of the agreement. That would have closed the loop completely, but at least we're seeing the retail staff are towing the line now. I keep checking, hoping I'll see the agreement updated - hopefully it will in time.
     
  20. Blakjack macrumors 68000

    Blakjack

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    #20
    Don't hope so......know so.

    Of I was that guys manager, I'd fire him for saying so stupid.
     
  21. DavidLynch macrumors 6502a

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    Apr 9, 2015
    #21
    So they told you Apple's steel bands would void the warranty and then suggested the third party market, full of sketchy steel adapters made before Apple's specs were released, as a safer alternative that wouldn't void your warranty? I would've laughed out loud.
     
  22. Fallon-AppleFan thread starter macrumors newbie

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    May 3, 2015
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    State College PA
    #22
    No. He suggested third party bands that did not have metal on them. And the specs are already released. Hence the no laugh out loud.
     
  23. thirdeyeopen666 macrumors 6502

    thirdeyeopen666

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    Sep 16, 2007
    #23
    You ought to think about letting a manager at that store know. They're not too hot on employees giving out false information.
     
  24. Mike Delta macrumors 6502

    Mike Delta

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    Sep 12, 2014
    #24
    That's a good point that hadn't crossed my mind.
     
  25. macdaddy86 macrumors 6502

    macdaddy86

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    Apr 29, 2015
    Location:
    Manchester, UK
    #25
    I work as manager in Apple authorised service centre UK, and this is directly copied from GSX article on servicing the Apple watch, does not mention other bands.

    AC+ Coverage

    1) AppleCare+ (AC+) covers Apple Watch and all in-box accessories.

    That is all... The people you all talk to on the phone and also the "genius" guys are only people who are knowledgable in Apple products, they do not service them, they haven't a clue most of the time with technical questions #
     

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