Swapping iPhone 5 for replacement at Genius Bar - WARNING!

Discussion in 'iPhone' started by CmoranRVA, Oct 8, 2012.

  1. CmoranRVA macrumors newbie

    Joined:
    Oct 16, 2011
    #1
    Swapping your phone for a replacement voids your ability to return the phone. Learned this first hand today, it's due to the phone serial # no longer matching the box. Long story short - if they have stock, return and purchase again!
     
  2. bogatyr macrumors 65816

    Joined:
    Mar 13, 2012
    #2
    That should fit in with common sense. The moment you do a support swap on any product instead of a return or exchange (i.e. return/repurchase) - you're losing the ability to return. This applies to any product that is tracked by a serial number.
     
  3. VandyChem2009 macrumors 6502a

    VandyChem2009

    Joined:
    Oct 25, 2011
    Location:
    Houston, Texas
    #3
    Man that is good to know. I'd be super pissed if I kept getting dud replacemtents and then couldn't return the phone because of that.
     
  4. BrandonZ macrumors 6502

    Joined:
    Jul 22, 2008
    #4
    i returned mine after it was swapped at the store. Maybe theyve changed the policy but I did it Sept 22.
     
  5. Leonard1818 macrumors 68020

    Joined:
    Nov 15, 2011
    #5
    Disagree. I bet more people DON'T know this versus do...

    Thanks for the tip OP.
     
  6. bogatyr macrumors 65816

    Joined:
    Mar 13, 2012
    #6
    Why would you ever do a support swap instead of a retail exchange when it is within the return period?
     
  7. kellte2 macrumors regular

    Joined:
    Jul 10, 2005
    #7
    ...because they don't have retail units in stock?
     
  8. BrandonZ macrumors 6502

    Joined:
    Jul 22, 2008
    #8
    when I did they gave me the phone in the white box but told me it was brand new. In the store it looked fine but when I got home it had a nick in the side and other issues so I went right back and returned it for a refund.
     
  9. CmoranRVA thread starter macrumors newbie

    Joined:
    Oct 16, 2011
    #9
    My original and first replacement both had reception issues not related to my carrier. I tried to exchange for another replacement on Thursday, and was denied. I brought the phone back today and was told it couldn't be returned, but they agreed to swap with a white box phone. So far, so good. Not seeing the wifi issues either. Both the original and first replacement were week 36, this one is week 37; hopefully a fix was implemented.
     
  10. GoodBoy macrumors 6502

    Joined:
    Nov 17, 2007
    #10
    This is not true. There are many reports of people swaping iPhones several times due to scuff issues and Apple finally stopping them suggesting they make a refund and wait for future better QC batches. So yes, you can return even if you swapped.
     
  11. CmoranRVA thread starter macrumors newbie

    Joined:
    Oct 16, 2011
    #11
    Well, I'm just going by what the Genius Bar Admin told me. I'm sure if you press hard enough, they'll do the exchange.
     
  12. Leonard1818 macrumors 68020

    Joined:
    Nov 15, 2011
    #12
    Yeah, if your options are:

    1. Return the phone and wait another month until they come back in stock so you can re-buy

    or

    2. Take this brand-new device in this other little box that was set aside specifically for this purpose.

    ... I'm guessing most people would go #2 (lol)
     
  13. bsmsam macrumors member

    Joined:
    Jul 22, 2008
    #13
    You also can't buy AppleCare+ once you swap out your phone. And it apparently takes time for your account to register AppleCare+ was purchased, so you can't buy it and swap phones at the same time. Sorry if that's been said already, just a heads up for anyone considering it. At least, this is what I was told after driving 1.5 hours to the Apple store.
     
  14. kellte2 macrumors regular

    Joined:
    Jul 10, 2005
    #14
    And the information is appreciated. This sure is a shady policy implemented by Apple - especially when it runs contrary to the stated return policy on the website. No caveat is ever mentioned on any terms and conditions page for AppleCare + or any other document for that matter.
     
  15. imazu macrumors regular

    Joined:
    Jul 4, 2012
    Location:
    Couch
    #15
    I had 1 of my iPhone 5 replaced 2x at Apple Store that was ordered online. But I was still able to return it last Saturday.
     
  16. capitation macrumors newbie

    Joined:
    Aug 4, 2008
    #16
    I had my phone swapped out because of nicks and other cosmetic damage. A week later I returned it because I realized I didn't need 32gb of space, and got a 16gb instead... So yes, you can return the phone after you have had the original swapped out.
     
  17. CanucksRock macrumors member

    Joined:
    Jul 17, 2010
    #17
    You can get AppleCare+ after swapping out your phone. My initial phone had hardware issues (could not connect to network) Genius Bar replaced it, and I then purchased AppleCare+. No issues. This was only 1 day after purchasing the phone.
     
  18. itsLouieV macrumors regular

    itsLouieV

    Joined:
    Oct 21, 2010
    Location:
    Chicago
    #18
    I went to pick mines up on sunday and did swap through 4 phones, but everytime the phone was returned and i technically purchased a different phone... phone got reactivated then box was opened. they didn't ever just swap, and i was told once i "swapped" with a genius i could no longer return the phone.
     
  19. bowlen macrumors member

    Joined:
    Sep 25, 2012
    Location:
    Perth
    #19
    It does seem logical - but then again, everything is electronic and there should be a record that your original phone was replaced with the new phone, then if the new phone is returned, they will have that serial anyway...
     
  20. Bako-MacAddict macrumors 68000

    Bako-MacAddict

    Joined:
    Jun 7, 2012
    Location:
    California
    #20
    I just did an exchange at my local apple store. I downgraded from a 32 black to a 16 white iPhone. They offered me the Apple care+ but I rejected it. Today I decided to go naked with my iPhone and went to the store and bought Applecare for $99 bucks. I didn't have any issues.
     
  21. acorntoy macrumors 6502a

    Joined:
    May 25, 2010
    #21
    The genius did it wrong.

    You warranty should transfer onto the new phones serial number.

    Had to get three replacement 4S's last year, and the warranty AC+ was transferred onto each new phone.

    ----------



    Last year I shattered a 4S, got AC+ the day I got a replacement from the Apple Store no problem :/

    My dad got a yellow screened 4S out of the box this year, went to the apple store got it swapped, put AC+ on the replacement that day
     

Share This Page