Swapping my 16gb iPad for a 32gb in UK

Discussion in 'iPad' started by Mrrikki, May 31, 2010.

  1. Mrrikki macrumors regular

    Joined:
    Apr 7, 2010
    #1
    I bought my iPad 16gb on an impulse buy on Friday in my local Bristol Apple store. I am wishing I had the 32gb one now though. Can I bring mine back to swap it?

    Thanks
     
  2. Pushkar macrumors 6502a

    Joined:
    Jun 9, 2009
    Location:
    SW London, UK
    #2
    You can, but you will have to pay a restocking fee if you have used it. :(
     
  3. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #3
    Yes you could but your going to be charged for it.
     
  4. Mrrikki thread starter macrumors regular

    Joined:
    Apr 7, 2010
  5. Pushkar macrumors 6502a

    Joined:
    Jun 9, 2009
    Location:
    SW London, UK
    #5
    10% so £43.
     
  6. Brookzy macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #6
    I said this on another thread. Just go to a store, explain why you want to upgrade. Be nice. I'm sure they'll cooperate.

    If this fails, come back another day and speak to someone else, and complain about it and ask fir a refund, then buy the higher model. You have 28 day no quibble return period by law in the UK.
     
  7. Mrrikki thread starter macrumors regular

    Joined:
    Apr 7, 2010
    #7
    Thanks, think I will try and haggle as I will be spending more; you never know!
     
  8. guicane macrumors regular

    guicane

    Joined:
    Jul 11, 2008
    Location:
    London, UK
    #8
    If all else fails I have a mate selling his Wi-Fi 64Gb or £500 if you're interested.
     
  9. Pointer macrumors regular

    Joined:
    Jun 19, 2007
    #9
    No you don't. If there is nothing wrong with the product you have no legal right to a refund whatsoever.
     
  10. Brookzy macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #10
    Ooopppss, yes you're right. Just looked it up. I got confused with the whole 'unhappy with your product? We will refund it' blah blah blah that you get see in lots of shops, and receipts.

    Still, I'm sure that Apple will sort you out.
     
  11. J&JPolangin macrumors 68030

    Joined:
    Jul 5, 2008
    Location:
    Thule GL @ the TOW
    #11
    ...have you used it yet, is it opened?
     
  12. Mrrikki thread starter macrumors regular

    Joined:
    Apr 7, 2010
    #12
    Yes; I am on it now; will talk to them tomorrow as I work near the apple store.

    Will let you know what happens!
     
  13. londonmystery macrumors 6502

    londonmystery

    Joined:
    Jun 1, 2009
    Location:
    London, UK
    #13
    i'm sorry to say that you are wrong. In the UK you can return any item to Apple within 14 days, whether you have used it or not and simply ask for a refund. You will not be charged a restocking fee, that only applies to the U.S.

    UK link

    http://store.apple.com/uk/help/returns_refund?mco=MTM3NDgyOTE

    This is the U.S. link.

    http://store.apple.com/us/help/returns_refund?mco=MTM3NDgyOTE

    note it clearly states 10% restocking only on US site and not UK.

    Hope this helps. :):)
     
  14. Mrrikki thread starter macrumors regular

    Joined:
    Apr 7, 2010
    #14
    Thanks for that.
     
  15. londonmystery macrumors 6502

    londonmystery

    Joined:
    Jun 1, 2009
    Location:
    London, UK
    #15
    Have exchanged a few things that I wasn't happy with including eyetv (refunded) macbook pro (which I exchanged for one with bigger hard drive) and 16gb iphone which exchanged for 32gb iphone.

    Just take the box and all its original contents with you and the receipt or card you used to pay for it. They will be more than happy to exchange it as long as its in stock. :):)
     
  16. sananda macrumors 68020

    Joined:
    May 24, 2007
    #16
    Presumably that only applies to the online store so that it complies with the Distance Selling Regulations.
     
  17. courboy macrumors regular

    Joined:
    Mar 27, 2009
    #17
    Why is he selling it? I'd buy...
     
  18. londonmystery macrumors 6502

    londonmystery

    Joined:
    Jun 1, 2009
    Location:
    London, UK
    #18
    Nope retail stores, have never used online store, oh except for Snow Leopard upgrade.

    As for distance selling, the law states 7 days Apple and other companies may have 14 days or longer but legally are only required to give 7 days from date of receipt of goods. This is known as a "cooling off period". See link below. :):)

    http://www.businesslink.gov.uk/bdotg/action/detail?itemId=1073792577&type=RESOURCES
     
  19. sananda macrumors 68020

    Joined:
    May 24, 2007
    #19
    Looks like your link was from the online store.
     
  20. londonmystery macrumors 6502

    londonmystery

    Joined:
    Jun 1, 2009
    Location:
    London, UK
    #20
    The link goes to a government website for business, specifically for the distance selling regulations and cooling off period. :):)
     
  21. sananda macrumors 68020

    Joined:
    May 24, 2007
    #21
    I'm referring to the link to the Apple Store in your earlier post.

    You seemed to be posting it in support of your saying that we have 14 days to return things. I was saying that it seems to be about the online store rather than the bricks and mortar store (the thread starter bought from bricks and mortar). And that the 14 day period is, no doubt, to comply with the Distance Selling Regulations (albeit that it exceeds the minimum requirement).
     
  22. londonmystery macrumors 6502

    londonmystery

    Joined:
    Jun 1, 2009
    Location:
    London, UK
    #22
    You are right, it does come from the online store but is also applied to all retail sales. I know this from experience just can't find a link to it on the website as they only show info about online sales. :):)
     
  23. sananda macrumors 68020

    Joined:
    May 24, 2007
    #23
    That's very cool if it applies to all retail stores! Generous too!
     
  24. londonmystery macrumors 6502

    londonmystery

    Joined:
    Jun 1, 2009
    Location:
    London, UK
    #24
    I know, can be useful, don't know about other companies, but definitely Apple retail stores. Comes in handy, bought my MBP a week before the update last year, Called the store and just went in and exchanged it. They even refunded the difference, the new version was cheaper. :):)
     
  25. sananda macrumors 68020

    Joined:
    May 24, 2007
    #25
    That's great!
     

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