Swimming Killed My Series 4 Watch

Discussion in 'Apple Watch' started by Ambulater, Jan 3, 2019.

  1. Ambulater macrumors member

    Ambulater

    Joined:
    Dec 14, 2012
    #1
    So, I just got a brand new Apple Watch Series 4 for Christmas and decided to try my first swim workout at the gym this morning. I started a swim indoors workout on the watch which is supposed to prevent false watch faces inputs from the water. I then swam laps for about 30 minutes.

    When I got out I tried to spin the crown to turn the face back on and clear the water from the speakers, but the the watch was completely off. I could not turn the watch on using any method (including a hard reboot by pushing both buttons). It appears to be completely dead even though it was fully charged fresh off the charger before I went to the gym.

    It seems to me that shallow water in a lap pool killed the Series 4. Anyone else heard of this?
     
  2. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
    Even though the Apple Watch Series 4 is rated at 50 m water resistance, it’s very possible the water might have penetrated past the water seals and caused water damage. Your watch _should_ have survived swimming with it, but you wouldn’t be the first wear your watch was affected by the water.
     
  3. SDColorado Contributor

    SDColorado

    Joined:
    Nov 6, 2011
    Location:
    Highlands Ranch, CO
    #3
    That is something that Apple should remedy through a replacement though? I would assume if water has penetrated the water seals and caused damage that is a warrantable defect?
     
  4. Givmeabrek macrumors 68040

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #4
    The warranty is now voided. Hope you have applecare+...
     
  5. SDColorado Contributor

    SDColorado

    Joined:
    Nov 6, 2011
    Location:
    Highlands Ranch, CO
    #5
    I would not think so since they specifically state on the Apple Watch Website "Sweat, surf and swim proof" and go on to say "Apple Watch Series 4 is water resistant to 50 meters and tracks both pool and open-water workouts."

    The only restrictions that they list for this is:
    1. Apple Watch Series 4 has a water resistance rating of 50 meters under ISO standard 22810:2010. This means that it may be used for shallow-water activities like swimming in a pool or ocean. However, Apple Watch Series 4 should not be used for scuba diving, waterskiing, or other activities involving high-velocity water or submersion below shallow depth.
    Unless the OP was scuba diving or similar, it sounds like a defect and a warranty issue.
     
  6. Starship67 Suspended

    Starship67

    Joined:
    Oct 28, 2017
    Location:
    LA
    #6
    Apple will replace the watch. Probably a manufacturing defect, those do happen in anything from time to time.
     
  7. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #7
    I have read instances where Apple has acknowledged water defects with the Apple Watch and others were they have been turned away, I can’t speak for this situation, but I would advise that Apple should a minimum look at the watch to determine what they will do for the OP. (Which I’m assuming they don’t have AppleCare Plus). I think they should replace it if it is proven to be defective, but that’s not for me to decide.
     
  8. Ambulater, Jan 3, 2019
    Last edited: Jan 3, 2019

    Ambulater thread starter macrumors member

    Ambulater

    Joined:
    Dec 14, 2012
    #8
    I just took it to the local Apple authorized repair center. Apple is replacing it for free and one is on its way. I actually do have AppleCare+ on the watch, but highly doubt it would be necessary in this case. I’ve had the watch for a week and a half and only used it in the exact way specified by Apple. While not true of some earlier versions, the series 4 is intended to be used for swim workouts, per Apple, and its water resistant specs should easily be able to accommodate a few minutes of laps in a shallow lap pool.
    --- Post Merged, Jan 3, 2019 ---
    I believe that might be correct for some earlier models, but not the series 4. The series 4 has a higher water resistance rating than some earlier models, is explicitly promoted by Apple as being compatible with swimming, has built in swim workout functions, and tutorials by Apple on their website on how to use the swim workout functions. I believe if a series 4 fails while being used exactly the way the manufacturer intends and while still in the warranty period, it should be covered. I think we must be talking about a faulty water seal or something here, which for the series 4 would be a manufacturing defect....again should be (and apparently is) covered under the standard warranty.
     
  9. SDColorado Contributor

    SDColorado

    Joined:
    Nov 6, 2011
    Location:
    Highlands Ranch, CO
    #9
    I am glad that they are taking care of you. The Apple Watch has been water resistant for shallow water activities such as swimming since series 2. While they do have some restrictions and avoidances such as soaps, shampoos, conditioners, perfumes, solvents, etc. I would think that the burden would be on Apple to show that misuse or exposure to one of these would be the cause for denying a warranty claim.

    https://support.apple.com/en-us/HT205000
     
  10. bananaz19 macrumors newbie

    bananaz19

    Joined:
    May 12, 2019
    #10

    I am an owner of a 3-month old Apple Watch Series 4 Nike Edition. An hour ago, I took a quick dip in a portable pool. So before I went in, i enabled the waterlock mode from the notification I center of the apple watch. I was in that shallow pool for less than 20 minutes and went out. When I was trying to turn the digital crown of my watch, to eject water, it was not responding. The apple watch then restarted, not once but many times. When the watch booted, I tried the digital crown again because it is still in waterlock mode. It wasnt working. I turned the watch off because it was heating up. I called the Apple Customer Care and they instructed me to bring it to an authorized repair center to have it checked.

    I will have to wait for the result of the check up, but as for me I am not willing to pay any cent. I will demand a free replacement. This is a series 4, it is supposed to work with swimming in the pool. It was just a portable pool. I have been an apple user for years, and was surprised to see the quality of their products deteriorate.

    Attached is a picture of the portable pool
     

    Attached Files:

  11. Ambulater thread starter macrumors member

    Ambulater

    Joined:
    Dec 14, 2012
    #11
    For what it’s worth, Apple replaced my Series 4 Watch that went dead during my very first lap swim. I’ve been swimming twice a week with the replacement for the last 5 months now without any problem at all. I also spent a week in Mexico pretty much in the swim up bar all day long everyday with my Watch on. No problem. This one seems to be just fine in water. There must just be a few out there with bad seals.
     
  12. rojocrandall macrumors regular

    rojocrandall

    Joined:
    Oct 8, 2009
    #12
    Sorry to hear of the issues. To share my experiences with my S4 and water:
    I've used it in my pool (11' deep), in my spa (3') with temps up to 108 degrees,
    also in lakes and rivers - and sometimes I did not invoke the Water Lock and I guess I am lucky,
    but no issues so far.
     
  13. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #13
    The water lock only stops the screen from being touch sensitive.
     

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12 January 3, 2019