SwitchEasy Canvas - Cracking & Chipping of plastic

Discussion in 'iPad Accessories' started by BossTow, May 11, 2011.

  1. BossTow macrumors newbie

    May 11, 2011
    3 of the 4 corners of my case have developed cracks and/or chips in the plastic. There is no skin/protector on the back of my iPad 2, so fitment within the case should not be an issue.

    I am completely certain it has never been dropped or mishandled in any way. No exposure to sunlight or temperature changes, etc. I've emailed Switcheasy about getting a replacement.

    The picture here is the worst of the 3 corners. The color is charcoal, though it looks brown in the pic.

    Has anyone else experienced this issue?

    Attached Files:

  2. MiRod407 macrumors member

    Jul 21, 2010
    Last night I removed my iPad from the Canvas for the first time and I noticed how it was possible to break parts of the plastic case while doing this. Did these breaks and chips happen during install or removal? Did you take it in and out of the case many times?
  3. BossTow thread starter macrumors newbie

    May 11, 2011
    No problems during install, and I have not removed the Ipad 2 from the case since I first installed it 3 weeks ago.

    The chips in the picture from the original post started as hairline cracks. The same thing is happening in 2 other corners.

    My theory is that the plastic compound is somewhat brittle, and perhaps just the tension/torsion of the device fitting so snugly in the case leads to these cracks and eventual chips.

    I did a search and found a Youtube review of the case that shows a similar issue at 2:29.....http://www.youtube.com/watch?v=vnknWvvOsE4
  4. brudog68 macrumors 6502

    Feb 20, 2011
    TN USA
    Yikes...I just ordered my second one tonight. I've had one for a month now that my wife is using and no problems yet. I've taken it in and out several times and it never felt brittle or fragile in that regard. Sure hope it's an isolated issue. Hate it for you though. Keep us posted how they respond to your problem. Good luck,
  5. jokerz126 macrumors regular


    Oct 26, 2010
    uhoh...just placed my order..sure hope it's an isolated case.
  6. Afro Blu macrumors member

    Afro Blu

    Jul 9, 2010

    Just lovely, after the all the drama with these cases being sold out and then waiting for one.

    After seeing this, I look at the corner of my case...

    There is crack in the corner. I've had mine a couple of weeks now and I've never removed or dropped it it. :mad:
  7. JaredVegas macrumors member

    Jan 9, 2009
    The same thing is happening to my case. I was just getting ready to mail SwitchEasy about it. Thought I would check to see if was a common issue on these cases. :mad:

    Attached Files:

  8. brudog68 macrumors 6502

    Feb 20, 2011
    TN USA
    Anyone know what type of warranty/return policy they have? I had no luck finding any info on their website.
  9. RossMc macrumors 65816


    Apr 30, 2010
    Newcastle, UK
    Year warranty and they usually send you the replacement first.
  10. brudog68 macrumors 6502

    Feb 20, 2011
    TN USA
    Good to know...thanks!
  11. madat42 macrumors regular

    Mar 25, 2011
    Hopefully it's just isolated. I've taken my iPad out of the case three times since getting it a month ago. Still works well. Not too worried as SwitchEasy seems to honor their warranty pretty easily with no issues.
  12. jpsimon macrumors member

    Aug 1, 2002
  13. Dakotafan macrumors 6502

    Dec 3, 2007
    Same here
  14. farme macrumors member

    Mar 16, 2011
    My Canvas also has cracked in three of the four corners, withou any external force :(
    I can only hope the replacemant will be better...
  15. BlindMellon macrumors 65816


    Apr 4, 2011
    Straight from the Video mentioned above:

    I'd suggest they have some serious manufacturing problems and it's going to be a massive recall.

    Attached Files:

  16. Lindalou macrumors member

    Apr 16, 2011
    Mine just cracked yesterday...huge hunk of one corner just broke off. Very rarely took it out of case, had it for less than a month.

    Not happy. Don't want another one. Waiting for the white Toblino.
  17. SFENDER macrumors newbie

    May 27, 2011
    Really glad I saw this. Its was on my list to order.
  18. AshleyCh macrumors newbie

    Jun 26, 2011
    I have to say their customer service is really good!!
    6/22 10:11pm - email to switcheasy and describe the cracks on my case
    6/22 10:14pm- got respond and asked me to provide detail information
    6/22 10:42pm - sent out email with case picture to proof and original payment receipt
    6/22 11:07pm - got respond and told me my replacement request has been sent to warehouse
    6/23 10:57am - got email with tracking number
    6/25 3:00pm - got my new canvas case!!! :)

    For the manufacturer defects,I can tolerate that as long as it didn't scratch my ipad and I can get replacment or they can provide a solution to make me satisfied. I am pretty happy with my case and their customer service.

    P.s. Their warranty is 2 years from the date you purchased. (kind of long for a case,but that is good for me!)
  19. gchilcoat macrumors newbie

    Apr 3, 2012
    Cracked Case

    I just had the same problem with a crack in the corner of the case. Great experience with Customer Service and the warranty. Good company.
  20. neweipadfan macrumors member

    Mar 12, 2012
    got to have great customer service when you have a crappy product same a last year. If they spent more on the product and less on customer service they could possibly fix the issue. dont you think?
  21. pdxa4 macrumors 6502

    Aug 4, 2008
    May I ask how you contacted their customer service ? was it via email (if so what address did you use ?)

  22. ElDogman, Apr 24, 2012
    Last edited: Apr 24, 2012

    ElDogman macrumors 6502


    Aug 8, 2008
    Wow, looks like they didn't fix this issue from last year. I wonder If the Ifrogz summit has the same issue since its design is identical

    -- edit --
    looks like ifrogz summit users also develop cracks within a few short months of use. must be a design flaw of using plastic full edge cases
  23. alau0115 macrumors regular

    Sep 12, 2009
    Markham, ON, Canada
    Maybe I don't carry it outside my home on a daily basis, both of the SwitchEasy cases are doing okay. I have also taking the iPad for a few times as I was putting a SGP matte skin on the back, switching a few screen protectors, etc.

    I also vote for SwitchEasy customer service as it is top-notch and super quick ---- I got replacement for complete failure of the velcro for one of the cases(i.e., tried all things myself on fixing the velcro, and showed solid video proof to them) and they honour the warranty.

    Hopefully no cracks in my cases in near future...

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