Switcheasy Customer Service Non-existant??

[toxictrix]

So I purchase a Switcheasy CabsuleRebel Devil over 2 weeks ago. As soon as I put it on the phone the first time, I noticed the notorious sagging.

I figured whatever, I'll email them and hopefully switch it out.

After over 2 weeks and 3 emails, I have yet to receive a response. My last email even contained pictures. Is this company known for their terrible customer service???

All I want is a case that does not expose half of my bezel!!!

Just wanted to know other people's experiences with what seems to be a company with terrible customer service.

 

[GoCubsGo]

No I had awesome CS from them around 10.2008. I recommend e-mailing sezoltan@gmail.com. Zoltan Stiener is the individual who tended to my case.

 

[toxictrix]

I will forward my last email to that address with the pics attached and hopefully he can help me...

Thanks for providing me with it.

 

[toxictrix]

So with that last email address the guiy emailed me back in about 30 minutes. He wants me to send in my case first and then they will send me a new one.

they expect me to leave my iphone uncovered for a couple weeks?!?!?!

I am not very happy with switcheasy at the moment.

 

[GoCubsGo]

So with that last email address the guiy emailed me back in about 30 minutes. He wants me to send in my case first and then they will send me a new one.

they expect me to leave my iphone uncovered for a couple weeks?!?!?!

I am not very happy with switcheasy at the moment.

Honestly that is odd. I was send a new case, not the plastic part but the rubber part, and the other one went into the trash. I am surprised to be honest. I have the sagging issue as well again for the second time and I was considering notifying them. Now i'm unsure.

 

[toxictrix]

Yea after 2 and a half weeks to get a response I was certainly not expecting this.

I am sure I would have never even gotten a response had I not emailed that address directly.

I can honestly say that I will never even consider a switcheasy case after this experience.

I have dealt with Incipio and the have amazing customer service.

 

[ebob69]

Super CS at SwitchEasy

I just emailed them last week and in less than 24hr of providing them with the details of my problem, the had the replacement in the mail, no questions asked.

 

[GoCubsGo]

I'm wondering if the e-mails got to SE. The CS has been better than the OP is experiencing.