Switcheasy has HORRIBLE Customer Service.

Discussion in 'iPhone Accessories' started by scarboy6693, Oct 26, 2010.

  1. scarboy6693 macrumors 6502

    Joined:
    Aug 10, 2010
    Location:
    San Francisco, CA
    #1
    So I ordered myself a capsule Rebel off Amazon sold by MyGearStore. It came in and the case was not fitting right, it was kinda loose on the phone. So I contact their customer service. They reply like 2 days later and ask for the usual info, picture of case, what's wrong, proof of purchase, etc. I gave all the info they asked for. They email me back a day later and say that Not only do I have to send it in, but I have to pay for all the shipping. The said normally, they would just send a replacement, but because I bought it from a reseller, they won't just send it to me. Kinda dumb if you ask me..
     
  2. normwood macrumors 6502a

    normwood

    Joined:
    Sep 12, 2008
    Location:
    In a house...duh!
    #2
    You bought it from a retailer...you should return it to the retailer.
     
  3. calvy macrumors 65816

    Joined:
    Sep 17, 2007
    #3
    I bought from them directly and had a problem with the case. They sent me a brand new one and didn't want the old one back.
     
  4. crazycanucks macrumors regular

    Joined:
    Jun 30, 2010
    #4
    Why dont you go through the reseller you bought it off?
     
  5. oghowie macrumors 6502a

    oghowie

    Joined:
    Jul 12, 2008
    #5
    Yup. I've bought 2x directly from them and never had problems getting them to honor their warranty.
     
  6. BurntReality macrumors 6502

    BurntReality

    Joined:
    Jun 21, 2010
    Location:
    Tyler, TX
    #6
    Switcheasy customer service is fantastic. I have bought several cases from them and the only time I did have a problem (sagging on Rebel for 3G) they sent me a new case with no questions asked except for pictures of the problem.
     
  7. SchneiderMan macrumors G3

    SchneiderMan

    Joined:
    May 25, 2008
    Location:
    Apple state
  8. scarboy6693 thread starter macrumors 6502

    Joined:
    Aug 10, 2010
    Location:
    San Francisco, CA
    #8
    Couple things I should clear up:

    1 - I bought the case off Amazon because I had a gift card and wanted to use it.
    2 - The Reason I say their service is bad is because Unlike Speck, Otterbox, or Incipio who'll replace the case no matter where you buy it, SE is only letting you get a warranty replacement if you buy it direct from them. So Why give it to other resellers if your warranty doesn't apply to them? That's just my point
     
  9. jpetticrew macrumors 6502a

    jpetticrew

    Joined:
    May 13, 2009
    Location:
    Texas
    #9
    Did you even ask MyGearStore if they'd replace it for you? Or tell Amazon?
     
  10. scarboy6693 thread starter macrumors 6502

    Joined:
    Aug 10, 2010
    Location:
    San Francisco, CA
    #10
    I did, but its the same deal - I pay for the shipping costs. So basically I end up paying more because the case didn't fit that well. I mean I gave them the proof of purchase and everything, so why can't they just send a replacement? Its annoying plus they're really slow in responding. I mean its not like I didn't buy it. If Speck and Incipio can do it, why can't they?
     
  11. Meltdownblitz macrumors 65816

    Joined:
    Jan 21, 2010
    #11
    Hmm this is a hard situation of whose fault it may be.. I definitely can speak on behalf of mygearstore, I met most of them in person that run that company and they all seemed like awesome people. I ended up spending an hour there talking to them and purchasing a few cases from them. Switcheasy is slow with replying to emails though, that I do know.
     
  12. scarboy6693 thread starter macrumors 6502

    Joined:
    Aug 10, 2010
    Location:
    San Francisco, CA
    #12
    I don't think it should matter where you buy the case as long as you buy it. I mean, no other company has had problems giving replacements, then why should they. I mean I gave them everything they asked for, so I don't understand why they can't just replace it. Here's their email reply to me

    "If you purchased from a reseller, we need you return the product to
    Switcheasy for its inspection.
    Once we receives your returned Product, we will evaluate your claim to
    determine whether the returned Product does not conform to this
    limited warranty.
    You are responsible for all the return shipping charges.
    Please kindly let us know if you agree to this, so that we can handle
    the next step.

    Thank you,

    Celine"
     
  13. iamthekiller macrumors 6502a

    Joined:
    Feb 3, 2010
  14. Firestar macrumors 68020

    Firestar

    Joined:
    Sep 30, 2010
    Location:
    221B Baker Street.
    #14
    I have heard of SE's terrible service twice. This and another. I have NO idea how many times I've heard the opposite. I've heard terrible things of MGS. Try and return it to them.
     
  15. eskram macrumors newbie

    Joined:
    Jul 29, 2010
    #15
    If you return a product to walmart, target, etc, do they reimburse you for the gas you used to drive back to the store? No?

    It's basically the same concept.

    Welcome to shopping on the internet.
     
  16. scarboy6693 thread starter macrumors 6502

    Joined:
    Aug 10, 2010
    Location:
    San Francisco, CA
    #16
    not really, dude, I've had issues with incase products from my 3G and they gave sent me a pre-paid slip that I used to send it back..
     

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