A happy tale which I am pleased to share, and which reinforces my general appreciation/approbation of many things Apple. I have been a long time fan of the classic - for me, iPods are mostly to house large music collections, and, as I travel a lot, and live abroad a lot, my music collection travels with me as I find I spend a lot of time simply listening to music in weird and faraway places.
For the past year, I have had two classics, in case one died suddenly in a place where it would not be possible to replace a music collection for months on end (I don't have my MBP with me; the Mission is a Windows only work environment, unfortunately). In any case, my 30GB 5th Gen (which I have had since 2006) died over the summer, shortly before I returned to western Europe on leave, and I was happy to replace it with a 120GB when home in July. This, I must say, was never perfect, and kept skipping songs, and cutting out, a tendency which increased over the two months I had it. It, too, died, completely, after a solid freeze-up towards the end of September, just before another brief trip home.
Anyway, when home, I resurrected the sales receipt, and returned it to the point of sale along with the dead iPod. The sales staff took a few minutes to confirm the demise of the iPod, and offered me a refund on the spot, or a similar - ie replacement - model, or an exchange with another iPod. They didn't have another 120 in stock (since upgraded to 160GB) and explained I would have to wait a few weeks for the 160GB replacement. As I was returning to the Caucasus within a few days, I asked about the Touch. They had all of them, and pointed out there was a price difference if I chose the 64GB. I was more than happy to pay the difference, and so walked out with a brand new Touch, 64GB, complete with new receipt. Having been uneasy about the hype surrounding the Touch, and a sort of diehard fan of the classic, I must say I'm extremely impressed with it so far. It is really beautiful, and the music (which is still what I use it for, mainly, as a back-up, er, now, actually, more of a replacement for my 80GB classic) comes through really well. I must say that the battery - which had been a worry, as the modern classic has an excellent one - also seems to be excellent. So, one happy customer, and again, I have to say how impressed (and pleased) I am that once a sales receipt is produced Apple honour it immediately. Such service is one of the main reasons I switched to Apple computers.
Cheers and good luck
For the past year, I have had two classics, in case one died suddenly in a place where it would not be possible to replace a music collection for months on end (I don't have my MBP with me; the Mission is a Windows only work environment, unfortunately). In any case, my 30GB 5th Gen (which I have had since 2006) died over the summer, shortly before I returned to western Europe on leave, and I was happy to replace it with a 120GB when home in July. This, I must say, was never perfect, and kept skipping songs, and cutting out, a tendency which increased over the two months I had it. It, too, died, completely, after a solid freeze-up towards the end of September, just before another brief trip home.
Anyway, when home, I resurrected the sales receipt, and returned it to the point of sale along with the dead iPod. The sales staff took a few minutes to confirm the demise of the iPod, and offered me a refund on the spot, or a similar - ie replacement - model, or an exchange with another iPod. They didn't have another 120 in stock (since upgraded to 160GB) and explained I would have to wait a few weeks for the 160GB replacement. As I was returning to the Caucasus within a few days, I asked about the Touch. They had all of them, and pointed out there was a price difference if I chose the 64GB. I was more than happy to pay the difference, and so walked out with a brand new Touch, 64GB, complete with new receipt. Having been uneasy about the hype surrounding the Touch, and a sort of diehard fan of the classic, I must say I'm extremely impressed with it so far. It is really beautiful, and the music (which is still what I use it for, mainly, as a back-up, er, now, actually, more of a replacement for my 80GB classic) comes through really well. I must say that the battery - which had been a worry, as the modern classic has an excellent one - also seems to be excellent. So, one happy customer, and again, I have to say how impressed (and pleased) I am that once a sales receipt is produced Apple honour it immediately. Such service is one of the main reasons I switched to Apple computers.
Cheers and good luck
