"Switcher" gets introduced to Apple-Care(Not!)

[macfreak]

geez

Why didn't he just go get another power supply? Doesn't he know that being put on hold is typical of most phone support? And why is he threatening to never buy and Apple product again when the problem was not actually caused by his Powerbook? People complain over the dumbest things

 

[syco]

Apple does offer on-site repairs when you purchase AppleCare (so long as you live within x miles of a local Apple-certified reseller or repairer).

i purchased AppleCare for my DP 1.25 MDD PMac. Haven't had to use it, though.

And, as far as I know, Apple's standard 90-day-phone-1-year-repair warranty is also called "AppleCare".

 

[TiBook]

Originally posted by caveman_uk
But a screwed power supply ain't phone support. It's warranty so he shouldn't have to pay for it unless he's dropped into a puddle or something. Warranty lasts 1 year not 90 days. Unless he uses telepathy he's pretty much stuck with using a telephone to report the problem.

Wrong, hardware got a warranty for 1 year. But the telephone support is only 90 days. Questions and so on that u got is ony 90 days from that day that u receive the computer. Execption is made if your are going to send your computer on service, then u will not have to pay the "support" u have got.(I think)

 

[snahabed]

It sounds like an annoying experience, but unless you have lived in a cave for the past 10 years, you will know that your level of service will almost always depend on the luck of the draw in who you get on the phone.

All reps are not created equal. Some are better trained, some are new on the job, some are just more intelligent, some will go that "extra mile" for a customer, and some will only go "by the books." It is like this EVERYWHERE.

When I get the feeling I got a bad rep, I hang up and call back. To me, this variance in service is not a reason to get rid of a major investment.

I mean, Apple's basic warranty/service sucks. I know that, you know that, we all know that. Moreover, Apple doesn't hide it. They make it QUITE clear what their terms are. If you buy the machine anyway, you accept those terms. It is that simple.

Of course, if one is ACTUALLY annoyed with customer service enough to get rid of a brand, then I would argue it is more productive to write a sane, reasoned letter to the ombudsman or customer service VP. Otherwise, it is akin to people bitching about a Safari bug on a message board instead of using the Report Bug button.

Regardless, it all depends on your value system. I don't like Dell, 24/7 service or not. Even if I liked Dell, I abhor Windows. If Apple goes belly up, off to Linux I go. Thankfully, Apple won't go belly up, and I have had no service problems.