I'm asking this on behalf of a coworker that's using a PC. I'm a mac user, and the process is easier. His iphone is synced with his current PC. His music, movies, apps, etc.. are all on the iTunes library on that PC, and his iPhone's app data is synced with that PC. Now he bought a new PC. In order to keep everything, I copied the "my music\itunes" folder to the new PC (after installing iTunes) and then imported that into the new iTunes. Up to this point everything has been smooth and worked great. I also remembered to authorize his account with that computer. I then connected the device, right clicked and chose "transfer purchases", hoping this would move the app data as well. Apparently, it doesn't. I've also managed to backup (right click->backup) without any problem. The problem is when I want to start syncing with the new PC. Although it has the exact same apps, music, videos, etc.. it wants to erase the entire device and copy the apps all over again, thus erasing all the apps' data. That is unacceptable. 1. Is there any "official Apple way" to do that transfer easier and safer? Copying a folder and then importing doesn't feel like the Apple way to do stuff. Is there any way to contact Apple support via chat or e-mail, not the phone? 2. Apple aside, is there any way to switch computers (and keep syncing) without losing the apps' data? Thanks a lot for any comment. BTW, I know there are a lot of topics on the subject, but I couldn't find any good solution.