Swollen battery

Discussion in 'Apple Watch' started by Carbsssss, Oct 12, 2017.

  1. Carbsssss macrumors newbie

    Joined:
    Oct 12, 2017
    #1
    Hi all,

    My apple watch (gen 1) has the swollen battery issue. The battery has puffed up and popped the screen off the watch.

    I know I need to take it to an Apple Store, but the first appointment they can give me for a watch is over a week from now. Swollen batteries are dangerous. They can spontaneously rupture and spew flaming hot chemicals everywhere. I don't want this in my possession for the next week. We all saw the nightmares and 3rd degree burns people got from their Galaxy Note 7s.

    Not sure what the best course of action is. I contacted Apple support and they told me the best they could do was get me that appointment in over a week. They see it as a tech-support issue, not a safety issue.

    Any advice? I truly want this thing out of my home immediately. If I'd have to wait a week I'd rather trash the watch and take the loss rather than risk it. Then again if I throw it in the trash it's certain to be ruptured when the trash is compacted.

    Any advice?
     
  2. thehype31 macrumors regular

    Joined:
    Mar 31, 2006
    #2
    Does the Genius Bar still take a limited number of walk ins? I would try just showing up and explaining your safety concern and see if they can get it taken care of for you.
     
  3. Globug macrumors 6502

    Globug

    Joined:
    Mar 16, 2012
    Location:
    Brisbane Australia
    #3
    It should still be covered under warranty. I would power It off and see if you can go as a walk in. If not leave it in a cool place powered off and go see them in a week.
     
  4. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
  5. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #5
    First, I don't think your Apple Watch will be any indication of what happened with the Note 7. Those are totally two different scenarios. Also of which, I have never heard of any of the Apple Watch battery failures exploding on any of users, which I'm not saying can't happen. If you're that concerned about your Apple Watch exploding, then I would put it in a box and remove it from your house.

    Otherwise, I would perhaps contact Apple again and ask for a senior advisor and see if they can assist you in some other way. Or, wait the approximate week.
     
  6. Zxxv macrumors 68040

    Joined:
    Nov 13, 2011
    Location:
    UK
    #6
    You sure they didnt also offer to send it back to them and they would look at it? Did you refuse?
     
  7. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #7
    It is a tiny little battery. Unless you have it in your pocket or are wearing it you will not be harmed. Just keep it on a non-flammable surface. Not much to worry about unless you try to charge it again. The battery in the Galaxy is many times the size so worrying about chemicals spewing all over is kind of exaggerating.
     
  8. Maui19 macrumors regular

    Joined:
    Jul 16, 2007
    #8
    Call Apple support. They will send you a shipping box, and have the repaired watch back in your hands in 3-4 days. We just did this with my wife's AW and the entire process took 3 days.
     

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7 October 12, 2017