System hangs...Think it's Outlook

Discussion in 'Mac Apps and Mac App Store' started by sfscott, Aug 27, 2012.

  1. sfscott macrumors member

    Joined:
    Oct 13, 2008
    #1
    Just recently, my system has been hanging and is only recoverable by a hard reset.

    The symptom is a spinning beach ball and a cursor that turns into an arrow when hovering over the dock or the pull down menus yet is inoperable.


    I believe the culprit is Outlook as that is not opening when clicked or is instigating the problem. The other potential is firefox.

    I am running the latest version of all software and am Mountain Lion. This issue has just appeared in the last 48hrs. Thoughts/ideas?

    I would hate to have to delete and reinstall and reconfig office, but will do that if no other options. Any way to check for a corrupted system file or some other cause?

    Thanks in advance.

    P.S. Comments to use mail or some other application are not helpful.
     
  2. orvn macrumors 6502

    Joined:
    Jan 11, 2011
    Location:
    Toronto, Canada
    #2
    Temporarily use a new Firefox Profile: http://kb.mozillazine.org/Profile_Manager#Mac_OS_X

    See if the problem is eliminated after about a day of using it.

    If not, don't use Outlook for a day, kill the process. If the problem persists fire up the Office installer and install ONLY Outlook. No need to uninstall your current version, just install overtop. That ought to fix anything corrupt or out of place.

    Other than that you can also to the generic stuff like resetting your PRAM and repairing your disk and permissions in Disk Utility
     
  3. sfscott thread starter macrumors member

    Joined:
    Oct 13, 2008
    #3
    If this helps...here are some console alerts

    Copied from Console after doing a search for Outlook. Not sure what any of this means...


    8/22/12 10:16:50.975 PM SyncServer[8460]: [0x7f88c2c0bf20] |DataManager|Warning| Client com.microsoft.Outlook.SyncServicesAgent image file path /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/Outlook.icns does not exist.
    8/24/12 6:56:43.766 AM SyncServer[235]: [0x7f97db40be80] |DataManager|Warning| Client com.microsoft.Outlook.SyncServicesAgent image file path /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/Outlook.icns does not exist.
    8/24/12 6:59:46.756 AM SyncServer[305]: [0x7f92e0c0be80] |DataManager|Warning| Client com.microsoft.Outlook.SyncServicesAgent image file path /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/Outlook.icns does not exist.
    8/24/12 7:32:07.147 AM SyncServer[359]: [0x7ffb9040be80] |DataManager|Warning| Client com.microsoft.Outlook.SyncServicesAgent image file path /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/Outlook.icns does not exist.
    8/24/12 7:40:17.155 AM SyncServer[387]: [0x7fc0b2c0be80] |DataManager|Warning| Client com.microsoft.Outlook.SyncServicesAgent image file path /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/Outlook.icns does not exist.
    8/26/12 11:38:19.214 AM coreservicesd[26]: Can't change an application into stopped state for app App:"Microsoft Outlook" [ 0x0/0x5005] @ 0x0x7ffd2c220df0 because it's already been started.
    8/26/12 11:38:55.417 AM SyncServer[228]: [0x7fd960c0bdc0] |DataManager|Warning| Client com.microsoft.Outlook.SyncServicesAgent image file path /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/Outlook.icns does not exist.
    8/26/12 3:22:19.756 PM SyncServer[222]: [0x7fea5340bd00] |DataManager|Warning| Client com.microsoft.Outlook.SyncServicesAgent image file path /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/Outlook.icns does not exist.
    8/26/12 3:53:44.998 PM SyncServer[341]: [0x7fe47bc0bd00] |DataManager|Warning| Client com.microsoft.Outlook.SyncServicesAgent image file path /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/Outlook.icns does not exist.
    8/26/12 5:51:35.283 PM SyncServer[212]: [0x7fed6940bdc0] |DataManager|Warning| Client com.microsoft.Outlook.SyncServicesAgent image file path /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/Outlook.icns does not exist.
    8/26/12 5:55:04.793 PM SyncServer[317]: [0x7fd73040bdc0] |DataManager|Warning| Client com.microsoft.Outlook.SyncServicesAgent image file path /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/Outlook.icns does not exist.
    8/26/12 6:21:04.025 PM SyncServer[353]: [0x7fc3f3c0bdc0] |DataManager|Warning| Client com.microsoft.Outlook.SyncServicesAgent image file path /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/Outlook.icns does not exist.
    8/26/12 6:25:32.978 PM SyncServer[356]: [0x7ff551c0bdc0] |DataManager|Warning| Client com.microsoft.Outlook.SyncServicesAgent image file path /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/Outlook.icns does not exist.
    8/26/12 6:30:48.585 PM SyncServer[362]: [0x7fc8c3c0bdc0] |DataManager|Warning| Client com.microsoft.Outlook.SyncServicesAgent image file path /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/Outlook.icns does not exist.
    8/26/12 6:36:50.306 PM SyncServer[396]: [0x7fb05a40bdc0] |DataManager|Warning| Client com.microsoft.Outlook.SyncServicesAgent image file path /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/Outlook.icns does not exist.
    8/26/12 6:40:53.456 PM SyncServer[222]: [0x7f8c69c0bdc0] |DataManager|Warning| Client com.microsoft.Outlook.SyncServicesAgent image file path /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/Outlook.icns does not exist.
    8/26/12 6:41:04.815 PM WindowServer[107]: CGXDisableUpdate: UI updates were forcibly disabled by application "Microsoft Outlook" for over 1.00 seconds. Server has re-enabled them.
    8/26/12 6:41:04.965 PM WindowServer[107]: reenable_update_for_connection: UI updates were finally reenabled by application "Microsoft Outlook" after 1.15 seconds (server forcibly re-enabled them after 1.00 seconds)
    8/26/12 6:44:32.900 PM SyncServer[333]: [0x7ff9a3c0bdc0] |DataManager|Warning| Client com.microsoft.Outlook.SyncServicesAgent image file path /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/Outlook.icns does not exist.
    8/26/12 6:47:00.192 PM SyncServer[340]: [0x7fbff940bdc0] |DataManager|Warning| Client com.microsoft.Outlook.SyncServicesAgent image file path /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/Outlook.icns does not exist.
    8/28/12 8:08:48.575 AM SyncServer[221]: [0x7fc949c0be20] |DataManager|Warning| Client com.microsoft.Outlook.SyncServicesAgent image file path /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/Outlook.icns does not exist.
     
  4. orvn macrumors 6502

    Joined:
    Jan 11, 2011
    Location:
    Toronto, Canada
    #4
    Looks like sync issues and possibly missing application icons.
    Is your Outlook.app missing its icon?

    Do this: http://support.microsoft.com/kb/2398596

    If all else fails, reinstall Outlook overtop of your current install to repair it.
     

Share This Page