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System Preferences, Quicktime and Apps crash after botched update.

D

Dryslx

macrumors newbie
Original poster
Feb 9, 2008
3
0
I'm running a MacBook with Tiger.

Okay, this is a many-tiered problem. I was stupidly running Software Update on a full hard drive and my computer crashed. After this I got the blinking question mark screen.

I brought the computer to the Genius Bar and they somehow brought the system back without having to erase the disk. There was a "Previous System" saved but after two weeks of smooth sailing I deleted the archive, since it was taking up a huge portion of my disk space.

I was running Final Cut Pro and noticed that Compressor was suddenly grayed out. I can't run Compressor - it doesn't even appear in the dock when I try opening it. Also, a number of my Quicktime codecs (Uncompressed 8 and 10 bit, for instance) stopped working. Final Cut tells me they're gone or have suddenly become incompatible.

Someone on another forum told me to "downgrade" Quicktime to 7.3.1 using Pacifist. However I was already running 7.3.1 so I tried downgrading to 7.20 instead. After doing this I could no longer open the Quicktime player or preference pane. When I tried playing videos in the Finder it would crash. I tried reinstalling Quicktime 7.3.1 and restarted the computer. Now my user account folder is missing, the clock is missing, Quicktime crashes, Finder crashes, Quicksilver won't open and System Preferences crashes whenever I open it. Firefox and Safari also crash. Software Update crashes. Everything is running very slowly, too.

I moved all of my preferences to the desktop and checked permissions and all of that jazz. Nothing has an effect. I can't create a new user account because the preference pane crashes. I lost my OSX install disk.

Oops.
 
Here is the crash log for System Preferences:

**********

Host Name: earthrise
Date/Time: 2008-02-09 18:36:22.797 -0500
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4

Command: SystemUIServer
Path: /System/Library/CoreServices/SystemUIServer.app/Contents/MacOS/SystemUIServer
Parent: WindowServer [65]

Version: 1.4.7 (192.14)
Build Version: 3
Project Name: SystemUIServer
Source Version: 1921400

PID: 1847
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0 com.apple.audio.CoreAudio 0x00312e5b HPDevice::GetNominalSampleRate() const + 51
1 com.apple.audio.CoreAudio 0x0032c69e IOARawTime::IOARawTime[unified](IOADevice*) + 82
2 com.apple.audio.CoreAudio 0x0032c645 IOARawTime::IOARawTime[in-charge](IOADevice*) + 17
3 com.apple.audio.CoreAudio 0x0032fc50 IOATime::IOATime[unified](IOADevice*) + 44
4 com.apple.audio.CoreAudio 0x0032fc1d IOATime::IOATime[in-charge](IOADevice*) + 17
5 com.apple.audio.CoreAudio 0x00324dd5 IOADevice::Initialize() + 3041
6 com.apple.audio.CoreAudio 0x0032c45b IOAPlugIn::CreateDevices(unsigned) + 335
7 com.apple.audio.CoreAudio 0x0032b8be IOAPlugIn::Initialize() + 174
8 com.apple.audio.CoreAudio 0x0031d066 HPPlugInInitialize(AudioHardwarePlugInInterface**) + 22
9 com.apple.audio.CoreAudio 0x00301b86 HALPlugIn::Initialize() + 18
10 com.apple.audio.CoreAudio 0x0030a65b HALPlugInDeviceFactory::Initialize() + 1111
11 com.apple.audio.CoreAudio 0x00301aab HALSystem::InitializeDevices() + 63
12 com.apple.audio.CoreAudio 0x00300f3e HALSystem::CheckOutInstance() + 350
13 com.apple.audio.CoreAudio 0x00300ce0 AudioHardwareGetPropertyInfo + 60
14 com.apple.systemuiserver 0x0000c00e 0x1000 + 45070
15 com.apple.systemuiserver 0x0000bf65 0x1000 + 44901
16 com.apple.systemuiserver 0x0000be8b 0x1000 + 44683
17 com.apple.systemuiserver 0x0000be08 0x1000 + 44552
18 com.apple.systemuiserver 0x0000bbe9 0x1000 + 44009
19 com.apple.systemuiserver 0x000091f1 0x1000 + 33265
20 com.apple.systemuiserver 0x00007df8 0x1000 + 28152
21 com.apple.systemuiserver 0x0000768c 0x1000 + 26252
22 com.apple.Foundation 0x018ff15b _nsnote_callback + 230
23 com.apple.CoreFoundation 0x015523ca __CFXNotificationPost + 345
24 com.apple.CoreFoundation 0x01549b69 _CFXNotificationPostNotification + 600
25 com.apple.Foundation 0x018f7704 -[NSNotificationCenter postNotificationName:eek:bject:userInfo:] + 121
26 com.apple.Foundation 0x018fe6a9 -[NSNotificationCenter postNotificationName:eek:bject:] + 55
27 com.apple.AppKit 0x93278eb4 -[NSApplication _postDidFinishNotification] + 124
28 com.apple.AppKit 0x93278d9e -[NSApplication _sendFinishLaunchingNotification] + 67
29 com.apple.AppKit 0x9327889d -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 273
30 com.apple.AppKit 0x93278468 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 96
31 com.apple.Foundation 0x01904e45 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 447
32 com.apple.Foundation 0x01904c6f _NSAppleEventManagerGenericHandler + 91
33 com.apple.AE 0x021dd6c5 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 147
34 com.apple.AE 0x021dd5f6 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
35 com.apple.AE 0x021dd4c2 aeProcessAppleEvent + 190
36 com.apple.HIToolbox 0x01118084 AEProcessAppleEvent + 37
37 com.apple.AppKit 0x9327665d _DPSNextEvent + 1044
38 com.apple.AppKit 0x93276076 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
39 com.apple.AppKit 0x9326fdfb -[NSApplication run] + 512
40 com.apple.systemuiserver 0x00005164 0x1000 + 16740
41 com.apple.systemuiserver 0x000050c2 0x1000 + 16578
42 com.apple.systemuiserver 0x00010505 0x1000 + 62725

Thread 1:
0 libSystem.B.dylib 0x00407cd7 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x0152923b CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x01528a56 CFRunLoopRunInMode + 61
3 com.apple.audio.CoreAudio 0x00303088 HALRunLoop::OwnThread(void*) + 192
4 com.apple.audio.CoreAudio 0x00302f29 CAPThread::Entry(CAPThread*) + 25
5 libSystem.B.dylib 0x00422227 _pthread_body + 84

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x0032c656 ecx: 0x00000000 edx: 0x00000000
edi: 0x03e92ba0 esi: 0x03e923f0 ebp: 0xbfffebe8 esp: 0xbfffebd0
ss: 0x0000001f efl: 0x00010246 eip: 0x00312e5b cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

Binary Images Description:
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0x25d000 - 0x25dfff com.ksuther.chaxloader ??? (1.4.8) /Users/allenbot/Library/InputManagers/Chax/Chax.bundle/Contents/MacOS/Chax
0x300000 - 0x365fff com.apple.audio.CoreAudio 2.1.3 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x3bb000 - 0x3dbfff com.apple.internetconnect.framework 1.4.3 /System/Library/PrivateFrameworks/InternetConnect.framework/Versions/A/InternetConnect
0x3f2000 - 0x3f9fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x3fe000 - 0x56ffff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x5bf000 - 0x5cffff com.apple.ImageCapture 3.0.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x5de000 - 0x5e6fff com.apple.speech.recognition.framework 3.6 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x5ec000 - 0x5f2fff com.apple.securityhi 2.0.1 (24742) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x5f8000 - 0x689fff com.apple.ink.framework 101.2.1 (71) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x69d000 - 0x69dfff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x69f000 - 0x6a3fff com.apple.help 1.0.3 (32.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
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0x76c000 - 0x7adfff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x1008000 - 0x105bfff com.apple.spotlight 10.4.4 (121.36) /System/Library/CoreServices/Search.bundle/Contents/MacOS/Search
0x10d4000 - 0x10effff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x1102000 - 0x1107fff com.apple.CommonPanels 1.2.3 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x110c000 - 0x1401fff com.apple.HIToolbox 1.4.10 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x1507000 - 0x15cffff com.apple.CoreFoundation 6.4.9 (368.31) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x160d000 - 0x160dfff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x160f000 - 0x1673fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x16e2000 - 0x17d6fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x1826000 - 0x1838fff libauto.dylib /usr/lib/libauto.dylib
0x183e000 - 0x18bdfff libobjc.A.dylib /usr/lib/libobjc.A.dylib
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0x1fce000 - 0x2036fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x206f000 - 0x20aefff com.apple.CFNetwork 129.22 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x20c1000 - 0x20d1fff com.apple.WebServices 1.1.3 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
0x20dc000 - 0x215bfff com.apple.SearchKit 1.0.7 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x2195000 - 0x21b3fff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x21bf000 - 0x21cdfff libz.1.dylib /usr/lib/libz.1.dylib
0x21d0000 - 0x21d7fff libbsm.dylib /usr/lib/libbsm.dylib
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0x221a000 - 0x22f0fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x2310000 - 0x23e4fff com.apple.ColorSync 4.4.10 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x241f000 - 0x2874fff com.apple.CoreGraphics 1.258.77 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x290b000 - 0x2948fff com.apple.CoreText 1.1.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x296f000 - 0x29e2fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x2a10000 - 0x2ab9fff com.apple.QD 3.10.25 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x2adf000 - 0x2b2afff com.apple.HIServices 1.5.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x2b49000 - 0x2b5ffff com.apple.LangAnalysis 1.6.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x2b6b000 - 0x2b86fff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
0x2b91000 - 0x2bcefff com.apple.LaunchServices 182 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x2be2000 - 0x2beefff com.apple.speech.synthesis.framework 3.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x2bf5000 - 0x2c35fff com.apple.ImageIO.framework 1.5.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x2c48000 - 0x2cfafff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x2d40000 - 0x2d56fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x2d5b000 - 0x2d79fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x2d7e000 - 0x2dddfff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x2def000 - 0x2df3fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x2df5000 - 0x2e7dfff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
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0x2ee3000 - 0x2ee5fff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x2ee7000 - 0x2fc5fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
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0x2fe4000 - 0x3072fff com.apple.vImage 2.5 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
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0x392d000 - 0x3a1afff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x3a1c000 - 0x3adbfff com.apple.audio.toolbox.AudioToolbox 1.3.4 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
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0x2425c000 - 0x24267fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
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0x2432b000 - 0x24373fff com.apple.bom 8.5 (86.3) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x2437d000 - 0x2438cfff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x88ef0000 - 0x88f2cfff com.apple.CoreMediaIOServicesPrivate 1.2 /System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions/A/CoreMediaIOServicesPrivate
0x88fc0000 - 0x88fe3fff com.apple.CoreMediaPrivate 1.2 /System/Library/PrivateFrameworks/CoreMediaPrivate.framework/Versions/A/CoreMediaPrivate
0x8fe00000 - 0x8fe4afff dyld 46.16 /usr/lib/dyld
0x90bde000 - 0x90c51fff com.apple.framework.IOKit 1.4.8 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x91169000 - 0x91308fff com.apple.security 4.5.2 (29774) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x91406000 - 0x9140efff com.apple.DiskArbitration 2.1.2 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x91420000 - 0x91446fff com.apple.SystemConfiguration 1.8.6 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x92bb3000 - 0x92bb3fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x9325f000 - 0x93915fff com.apple.AppKit 6.4.9 (824.44) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9471b000 - 0x94746fff com.apple.framework.NetworkConfig 2.1 /System/Library/PrivateFrameworks/NetworkConfig.framework/Versions/A/NetworkConfig
0x94cd7000 - 0x94cdbfff com.apple.framework.SystemUIPlugin 1.3 (1.2) /System/Library/PrivateFrameworks/SystemUIPlugin.framework/Versions/A/SystemUIPlugin
0x964b1000 - 0x964b5fff com.apple.iPod 1.3 (13) /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x9988e000 - 0x9989afff com.apple.ImageCaptureNotifications 3.0.6 /System/Library/PrivateFrameworks/ICANotifications.framework/Versions/A/ICANotifications

**********
 
Any solution?

Hi,

I've got the same problem after an downgrade from Quicktime 7.3.1 to 7.2 with Pacifist. I have a
I'm stuck with the system preferences crashed.... so, did you find anything to correct that?

thanks,
Matt
-------
MacPro G5 Intel 2X 2.66 Dual core Intel Xeon
2 GB 667 mhz DDR2
Mac Os X 10.4.11
 
I actually did solve this problem.

I think the Quicktime 7.3 upgrade totally changes the directory structure or something and when you downgrade to 7.2 with Pacifist it overwrites some of the essential files, but since its structure doesn't mirror 7.3 you end up with a hodge podge of files that don't work together.

Everything went back to normal after I installed the 10.4.11 Combo Update. This seemed to restore the proper structure to Quicktime and System Preferences works fine now.

I solved my problems with Compressor simply by completely removing the program and then reinstalling both it and Qmaster from the Final Cut Pro disks. Apparently when the Genius Bar fixed my OS part of those programs were left behind in the "Previous System."

Hope my shamanistic analysis helps!
 
Wow. Sounds like what's happening over here. Gonna try the combo update. Does it result in a reinstallation of the apps/OS?
 
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