System Preferences, Quicktime and Apps crash after botched update.

Discussion in 'Mac Basics and Help' started by Dryslx, Feb 9, 2008.

  1. Dryslx macrumors newbie

    Joined:
    Feb 9, 2008
    #1
    I'm running a MacBook with Tiger.

    Okay, this is a many-tiered problem. I was stupidly running Software Update on a full hard drive and my computer crashed. After this I got the blinking question mark screen.

    I brought the computer to the Genius Bar and they somehow brought the system back without having to erase the disk. There was a "Previous System" saved but after two weeks of smooth sailing I deleted the archive, since it was taking up a huge portion of my disk space.

    I was running Final Cut Pro and noticed that Compressor was suddenly grayed out. I can't run Compressor - it doesn't even appear in the dock when I try opening it. Also, a number of my Quicktime codecs (Uncompressed 8 and 10 bit, for instance) stopped working. Final Cut tells me they're gone or have suddenly become incompatible.

    Someone on another forum told me to "downgrade" Quicktime to 7.3.1 using Pacifist. However I was already running 7.3.1 so I tried downgrading to 7.20 instead. After doing this I could no longer open the Quicktime player or preference pane. When I tried playing videos in the Finder it would crash. I tried reinstalling Quicktime 7.3.1 and restarted the computer. Now my user account folder is missing, the clock is missing, Quicktime crashes, Finder crashes, Quicksilver won't open and System Preferences crashes whenever I open it. Firefox and Safari also crash. Software Update crashes. Everything is running very slowly, too.

    I moved all of my preferences to the desktop and checked permissions and all of that jazz. Nothing has an effect. I can't create a new user account because the preference pane crashes. I lost my OSX install disk.

    Oops.
     
  2. Dryslx thread starter macrumors newbie

    Joined:
    Feb 9, 2008
    #2
    Here is the crash log for System Preferences:

    **********

    Host Name: earthrise
    Date/Time: 2008-02-09 18:36:22.797 -0500
    OS Version: 10.4.11 (Build 8S2167)
    Report Version: 4

    Command: SystemUIServer
    Path: /System/Library/CoreServices/SystemUIServer.app/Contents/MacOS/SystemUIServer
    Parent: WindowServer [65]

    Version: 1.4.7 (192.14)
    Build Version: 3
    Project Name: SystemUIServer
    Source Version: 1921400

    PID: 1847
    Thread: 0

    Exception: EXC_BAD_ACCESS (0x0001)
    Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

    Thread 0 Crashed:
    0 com.apple.audio.CoreAudio 0x00312e5b HPDevice::GetNominalSampleRate() const + 51
    1 com.apple.audio.CoreAudio 0x0032c69e IOARawTime::IOARawTime[unified](IOADevice*) + 82
    2 com.apple.audio.CoreAudio 0x0032c645 IOARawTime::IOARawTime[in-charge](IOADevice*) + 17
    3 com.apple.audio.CoreAudio 0x0032fc50 IOATime::IOATime[unified](IOADevice*) + 44
    4 com.apple.audio.CoreAudio 0x0032fc1d IOATime::IOATime[in-charge](IOADevice*) + 17
    5 com.apple.audio.CoreAudio 0x00324dd5 IOADevice::Initialize() + 3041
    6 com.apple.audio.CoreAudio 0x0032c45b IOAPlugIn::CreateDevices(unsigned) + 335
    7 com.apple.audio.CoreAudio 0x0032b8be IOAPlugIn::Initialize() + 174
    8 com.apple.audio.CoreAudio 0x0031d066 HPPlugInInitialize(AudioHardwarePlugInInterface**) + 22
    9 com.apple.audio.CoreAudio 0x00301b86 HALPlugIn::Initialize() + 18
    10 com.apple.audio.CoreAudio 0x0030a65b HALPlugInDeviceFactory::Initialize() + 1111
    11 com.apple.audio.CoreAudio 0x00301aab HALSystem::InitializeDevices() + 63
    12 com.apple.audio.CoreAudio 0x00300f3e HALSystem::CheckOutInstance() + 350
    13 com.apple.audio.CoreAudio 0x00300ce0 AudioHardwareGetPropertyInfo + 60
    14 com.apple.systemuiserver 0x0000c00e 0x1000 + 45070
    15 com.apple.systemuiserver 0x0000bf65 0x1000 + 44901
    16 com.apple.systemuiserver 0x0000be8b 0x1000 + 44683
    17 com.apple.systemuiserver 0x0000be08 0x1000 + 44552
    18 com.apple.systemuiserver 0x0000bbe9 0x1000 + 44009
    19 com.apple.systemuiserver 0x000091f1 0x1000 + 33265
    20 com.apple.systemuiserver 0x00007df8 0x1000 + 28152
    21 com.apple.systemuiserver 0x0000768c 0x1000 + 26252
    22 com.apple.Foundation 0x018ff15b _nsnote_callback + 230
    23 com.apple.CoreFoundation 0x015523ca __CFXNotificationPost + 345
    24 com.apple.CoreFoundation 0x01549b69 _CFXNotificationPostNotification + 600
    25 com.apple.Foundation 0x018f7704 -[NSNotificationCenter postNotificationName:eek:bject:userInfo:] + 121
    26 com.apple.Foundation 0x018fe6a9 -[NSNotificationCenter postNotificationName:eek:bject:] + 55
    27 com.apple.AppKit 0x93278eb4 -[NSApplication _postDidFinishNotification] + 124
    28 com.apple.AppKit 0x93278d9e -[NSApplication _sendFinishLaunchingNotification] + 67
    29 com.apple.AppKit 0x9327889d -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 273
    30 com.apple.AppKit 0x93278468 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 96
    31 com.apple.Foundation 0x01904e45 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 447
    32 com.apple.Foundation 0x01904c6f _NSAppleEventManagerGenericHandler + 91
    33 com.apple.AE 0x021dd6c5 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 147
    34 com.apple.AE 0x021dd5f6 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
    35 com.apple.AE 0x021dd4c2 aeProcessAppleEvent + 190
    36 com.apple.HIToolbox 0x01118084 AEProcessAppleEvent + 37
    37 com.apple.AppKit 0x9327665d _DPSNextEvent + 1044
    38 com.apple.AppKit 0x93276076 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
    39 com.apple.AppKit 0x9326fdfb -[NSApplication run] + 512
    40 com.apple.systemuiserver 0x00005164 0x1000 + 16740
    41 com.apple.systemuiserver 0x000050c2 0x1000 + 16578
    42 com.apple.systemuiserver 0x00010505 0x1000 + 62725

    Thread 1:
    0 libSystem.B.dylib 0x00407cd7 mach_msg_trap + 7
    1 com.apple.CoreFoundation 0x0152923b CFRunLoopRunSpecific + 2014
    2 com.apple.CoreFoundation 0x01528a56 CFRunLoopRunInMode + 61
    3 com.apple.audio.CoreAudio 0x00303088 HALRunLoop::OwnThread(void*) + 192
    4 com.apple.audio.CoreAudio 0x00302f29 CAPThread::Entry(CAPThread*) + 25
    5 libSystem.B.dylib 0x00422227 _pthread_body + 84

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x0032c656 ecx: 0x00000000 edx: 0x00000000
    edi: 0x03e92ba0 esi: 0x03e923f0 ebp: 0xbfffebe8 esp: 0xbfffebd0
    ss: 0x0000001f efl: 0x00010246 eip: 0x00312e5b cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

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    **********
     
  3. Mturgeon macrumors newbie

    Joined:
    Mar 4, 2008
    #3
    Any solution?

    Hi,

    I've got the same problem after an downgrade from Quicktime 7.3.1 to 7.2 with Pacifist. I have a
    I'm stuck with the system preferences crashed.... so, did you find anything to correct that?

    thanks,
    Matt
    -------
    MacPro G5 Intel 2X 2.66 Dual core Intel Xeon
    2 GB 667 mhz DDR2
    Mac Os X 10.4.11
     
  4. Dryslx thread starter macrumors newbie

    Joined:
    Feb 9, 2008
    #4
    I actually did solve this problem.

    I think the Quicktime 7.3 upgrade totally changes the directory structure or something and when you downgrade to 7.2 with Pacifist it overwrites some of the essential files, but since its structure doesn't mirror 7.3 you end up with a hodge podge of files that don't work together.

    Everything went back to normal after I installed the 10.4.11 Combo Update. This seemed to restore the proper structure to Quicktime and System Preferences works fine now.

    I solved my problems with Compressor simply by completely removing the program and then reinstalling both it and Qmaster from the Final Cut Pro disks. Apparently when the Genius Bar fixed my OS part of those programs were left behind in the "Previous System."

    Hope my shamanistic analysis helps!
     
  5. strypes macrumors newbie

    Joined:
    Aug 27, 2008
    #5
    Wow. Sounds like what's happening over here. Gonna try the combo update. Does it result in a reinstallation of the apps/OS?
     

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