T(2) Totally ******

internetrando

macrumors 6502
Original poster
Jun 5, 2018
435
246
Texas
Well, my few month old 2018 MacBook Pro (i9) took a total dive and appears to be down for the count.

Everything was going well, browsing the internet, and it went black. Will not respond to any key commands, SMC, PRAM, or anything other trouble shooting support gave me over the phone. Yes, it was plugged in, had a full battery, and I have tried other known working plugs.

My guess is that the logic board took a dive. Le sigh. Taking it into Apple tomorrow and we will see what they have to say about it. I’m less than thrilled to have a laptop that I spent over $5k on a few months ago take a ****. Glad to have purchased AppleCare+.

Anyone else have similar issues with this model or past models?
 

Painter2002

macrumors 65816
May 9, 2017
1,083
759
Austin, TX
This would most definitely be frustrating, but you may have just had bad luck on this unit. It's not very common, but there are some units that will fail shortly after coming off the factory line. I would just take it to Apple and let them know the situation and they will take care of it for you under warranty.
 

jerryk

macrumors 603
Nov 3, 2011
5,016
2,477
SF Bay Area
To answer your question, you usually hear about things related to the keyboard. I don't know of anyone who had a 2018 just roll over dead. Since it happened while being used this sound like a circuit/component failure. Hopefully, they can fix it quickly.
 
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user_xyz

macrumors regular
Nov 30, 2018
212
142
Well, my few month old 2018 MacBook Pro (i9) took a total dive and appears to be down for the count.

Everything was going well, browsing the internet, and it went black. Will not respond to any key commands, SMC, PRAM, or anything other trouble shooting support gave me over the phone. Yes, it was plugged in, had a full battery, and I have tried other known working plugs.

My guess is that the logic board took a dive. Le sigh. Taking it into Apple tomorrow and we will see what they have to say about it. I’m less than thrilled to have a laptop that I spent over $5k on a few months ago take a ****. Glad to have purchased AppleCare+.

Anyone else have similar issues with this model or past models?
What a drag.
Hope apple can sort it out for you quickly.
 

acorntoy

macrumors 65816
May 25, 2010
1,384
1,192
My 2015 15’ crapped out in a similar way last year, Apple ended up replacing both fans, the motherboard and for some reason the screen under AppleCare+ for free. I pushed it hard, assumed I had overheated it or something over time.

+ sometimes you just get a dud like others have said, it doesn’t mean it’s an endless problem though. My fathers iMac broke a day after it was bought, ten years later it’s working daily after they fixed it.
 

alphaod

macrumors Core
Feb 9, 2008
22,092
1,136
NYC
In the past I had at least one dud that needed a new fan, a new motherboard, failed HDD; eventually Apple just gave me a new BNIB computer without me asking for it.
 
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internetrando

macrumors 6502
Original poster
Jun 5, 2018
435
246
Texas
Were you able to sort this out?
Yes. Logic board took a dump. Waiting for the return.

While I know that my computer is under the factory warranty, I am very glad that I purchased AppleCare+. I get the feeling that it will be more than paying for itself with these machines.
 
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elnbrg

macrumors newbie
Nov 24, 2018
24
6
Yes. Logic board took a dump. Waiting for the return.

While I know that my computer is under the factory warranty, I am very glad that I purchased AppleCare+. I get the feeling that it will be more than paying for itself with these machines.
Yeah, AppleCare+ is a must for these devices.
 
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Plutonius

macrumors 604
Feb 22, 2003
7,992
6,209
New Hampshire, USA
Yes. Logic board took a dump. Waiting for the return.

While I know that my computer is under the factory warranty, I am very glad that I purchased AppleCare+. I get the feeling that it will be more than paying for itself with these machines.
AppleCare is only good for for two additional years.

AppleCare is not a solution for people who want to keep the laptop for more than three years.

It also makes an expensive computer even more expensive.
 

internetrando

macrumors 6502
Original poster
Jun 5, 2018
435
246
Texas
AppleCare is only good for for two additional years.

AppleCare is not a solution for people who want to keep the laptop for more than three years.

It also makes an expensive computer even more expensive.
If it gets me to three years it has more than paid for itself. I use them for work and, typically, run them until they’re in the ground. I have NEVER had AppleCare not pay for itself at some point after the initial warranty period.
 
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ascender

macrumors 68030
Dec 8, 2005
2,642
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If it gets me to three years it has more than paid for itself. I use them for work and, typically, run them until they’re in the ground. I have NEVER had AppleCare not pay for itself at some point after the initial warranty period.
I took out AppleCare on an iBook or an old iMac once, but have never bothered since. In my 20 years of owning Mac products that's the only time and I never used it. I've also never needed to fund any repairs outside of warranty, so if I do have to pay for one at some point in the future I'm well up on the deal.

It works both ways, but that's just two people on a forum :)
 
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internetrando

macrumors 6502
Original poster
Jun 5, 2018
435
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Texas
Is that good or bad :eek:

I mean, if you need to spend a lot of money for the extended warranty, what does that say about Apple quality, on the other hand, that's good news for you for investing in AC and saving money in the long run.
I can’t say that I disagree with you on those points. I’m invested into the OS and the ecosystem. I just can’t quit it.

In any case, I just assume that it’s a part of the machine’s cost at this point. It has saved me boat loads of money of the years; tens of thousands worth of depot repairs if I was a guessing man and was stuck to foot the bill. Maybe I’m rougher than the normal user, but it’s always “paid back” many times over what I put into it.
 

vkd

macrumors 6502a
Sep 10, 2012
871
277
AppleCare is only good for for two additional years.

AppleCare is not a solution for people who want to keep the laptop for more than three years.

It also makes an expensive computer even more expensive.
Most defects will have shown up by the 3-year point, like what happened with my 2011 iMac. Since then its been fine, thank the supreme omniscient. :)

And you may get lucky like I did; I bought used (second-hand) off eBay (yes, I know), turned out the guy worked as an accountant in the City, lived in a plush flat in Docklands, never used it, had 3-year AC and about a third (1/3) off list price. Original box, everything, it was like new.
 
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jerryk

macrumors 603
Nov 3, 2011
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SF Bay Area
I do recall when the advice regarding Apple Care was almost universally "It isn't worth the money." Now it seems more like "Apple Care, don't leave the store without it."
It is somewhat different today. Because with Applecare+ there is accidental damage coverage in addition to the warranty extension. And we all know people that have spill liquid on, closed a pen or earbud in the display, or drop their notebooks on occasion. And just one of these incidents can cover the cost of Applecare+.

And it was this accident coverage that caused me to buy AppleCare+ for my 2018 MBP, rather than fear of a component failure.
 
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Plutonius

macrumors 604
Feb 22, 2003
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Most defects will have shown up by the 3-year point, like what happened with my 2011 iMac. Since then its been fine, thank the supreme omniscient. :)

And you may get lucky like I did; I bought used (second-hand) off eBay (yes, I know), turned out the guy worked as an accountant in the City, lived in a plush flat in Docklands, never used it, had 3-year AC and about a third (1/3) off list price. Original box, everything, it was like new.
Most defects on products show up in the first year and then further down the road. My opinion only but, I don't think it applies to the newer MacBook Pros where I can see failures occurring from day one to when you finally get rid of it (especially with the keyboard).

I'm not as much concerned with the number of failures but with how expensive the repairs are. Most of the time, the current MacBook Pro requires that half of the laptop be replaced even for the smallest / simplest repairs.
 
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ilikewhey

macrumors 65816
May 14, 2014
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nyc upper east
ac has been worth it in my history, in fact applecare is one of the reason why i stick with apple products instead of dell or hp, they have a "we'll take care of it" attitude that is a major selling point for me, as much as i do not like the design decision apple has taken with my favorite products, ie, mbp, iphone, etc, i'm still vested in their eco system cause they simply just works.
 
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SDColorado

Contributor
Nov 6, 2011
4,274
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Highlands Ranch, CO
It is somewhat different today. Because with Applecare+ there is accidental damage coverage in addition to the warranty extension. And we all know people that have spill liquid on, closed a pen or earbud in the display, or drop their notebooks on occasion. And just one of these incidents can cover the cost of Applecare+.

And it was this accident coverage that caused me to buy AppleCare+ for my 2018 MBP, rather than fear of a component failure.
So far (knock on wood) I have only had two laptops suffer accidental damage. That was on my Surface Pro because I just wasn't used to the 2-1, pen thing and left the pen where I should not have. The MS Store was awesome though and since I had only had it a short time, replaced it with a new unit without charging me for an incident. I bought ADP for that unit, just due to how I planned to use it, travel with it (often in a motorcycle pannier) and where I planned to use it.

The other was about 25 years ago when I spilled a coke in a Dell and learned that lesson the hard way.

But ADP is really not a reason for my buying AC+ I would have just purchased the non-plus if it was offered. I have heard you can still buy plain Apple Care if you call Apple and no the secret handshake, but I found that out afterward. I am more concerned about things like a keyboard failing, or some other issue that would require an expensive out of warranty repair than I am about spilling coffee, dropping it, etc.
 

jerryk

macrumors 603
Nov 3, 2011
5,016
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SF Bay Area
So far (knock on wood) I have only had two laptops suffer accidental damage. That was on my Surface Pro because I just wasn't used to the 2-1, pen thing and left the pen where I should not have. The MS Store was awesome though and since I had only had it a short time, replaced it with a new unit without charging me for an incident. I bought ADP for that unit, just due to how I planned to use it, travel with it (often in a motorcycle pannier) and where I planned to use it.

The other was about 25 years ago when I spilled a coke in a Dell and learned that lesson the hard way.

But ADP is really not a reason for my buying AC+ I would have just purchased the non-plus if it was offered. I have heard you can still buy plain Apple Care if you call Apple and no the secret handshake, but I found that out afterward. I am more concerned about things like a keyboard failing, or some other issue that would require an expensive out of warranty repair than I am about spilling coffee, dropping it, etc.
My SurfaceBook had issues and they replaced it also. I got the feeling they don't repair them, but rather replace them. Did you get the same idea?

Understand about the breakage. Apple needs to build these better.
 

SDColorado

Contributor
Nov 6, 2011
4,274
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Highlands Ranch, CO
My SurfaceBook had issues and they replaced it also. I got the feeling they don't repair them, but rather replace them. Did you get the same idea.
Oh yeah. They told me as much, except for minor repairs, they just replace. Their ADP is a bargain though. I paid $269 for 4 years Microsoft Complete for Business with 2 incidents of ADP and each incident co-pay is $49. Thanks to them not charging me the first one, I still have both left.

Apple Care+ is $369 + $99 for a display and +$299 for other? If you spill coffee/coke into it it will likely cost you $668 if you add the price of AC+ and the co-pay? What would a non-warranty repair be for the same? Around $800? I am not sure.