Well, for starters, my monthly bill is $72-82/mo with the discounts they let me stack and I have three iPhone lines and one iPad line. They restarted the trend of unlimited data as well, with really high caps of 50GB until you're throttled, and if you use less than 2GB, they'll give you a $10 bill credit per line (which is part of why my bill is so low most of the time). When I was having issues with coverage in my basement they sent me a free range extender. The price of taxes and everything else is rolled into the bill so the only reason it changes each month by being lower if I use less data. They do a lot of promotions like T-Mobile Tuesdays where you get free tacos, ice cream, reduced gas prices, cheap movie tickets, etc and can enter to win bigger prizes. They were one of the first companies to offer robocall blocking for free, and though it only works to a certain extent, it has helped. And as for what you claim to be a net neutrality violation—any company can sign up with their binge on service and no money exchanges hands. They add more companies over time so consumers don't have to pay for optimized, lower quality streams on mobile. The only requirement is that their video streaming capability be compatible with T-Mobile's requirements. I see nothing wrong with this. The only issue I've had is that sometimes their customer service reps, especially if you get an Indian call center, are completely clueless sometimes. Any time I deal with the U.S. team, which is a lot more frequently lately as they are now assigning teams to customers (I think based out of Atlanta or somewhere in the south), it has been a much better experience and they said they are working to improve that. My coverage has also been improving a lot lately as they've been working a lot to bring new spectrum online that penetrates deeper into buildings. I've had AT&T and Verizon and with T-Mobile it's different. I can tell that they actually care and if they make a mistake they work to fix it and give you a much larger credit. For instance a few months ago I had something go weird with my account after getting my new iPad Pro added to it and they adjusted so many credits that my bill for the month was only $10.