I switched to TMo a few months ago and overall very happy with it. I do have instances where in some buildings, I have bad service... but I'd occasionally get that with Verizon too (just not quite as much). I switched because I began to hate Verizon for the terrible value/nickel and diming for features that are included on TMo. And don't get me started on the BS Verizon fees and costs. I spent hours with VZW trying to get them to fix my line discounts and excessive, vague fees to no avail. I get way more with TMo, for much less money, even after I had a 20% corporate discount I supposedly had through Verizon! I'll take a few random bad service moments over shady-ass VZW anyday. I think VZW thinks they are top dog and don't have to do crap to keep customers, so they just sit back and watch the money roll in.