T-mobile AW 4 LTE Not Receiving Calls

larry2375

macrumors newbie
Original poster
Jan 7, 2016
13
1
My T-mobile Apple Watch Series 4 LTE is unable to receive calls when the paired iphone is turned off. I'm able to make calls, send and receive texts from the watch but when receiving calls, it goes straight to voicemail. T-mobile thought it was because the watch had one bar signal and to try a place with a minimum of two and over. I tried different places with two to four bars but still having the same problem. It's also the same when connected to wifi and the paired phone is off. Anyone have any suggestions, thanks in advance.
 

ipodssss

macrumors member
Mar 31, 2017
61
36
Middle Earth
My series 3 could stream music but not once could I send a text or call someone, even with full signal. Ended up cancelling Becuase it was such a waste of money
 

StumpyBloke

macrumors 68020
Apr 21, 2012
2,227
1,885
England
My T-mobile Apple Watch Series 4 LTE is unable to receive calls when the paired iphone is turned off. I'm able to make calls, send and receive texts from the watch but when receiving calls, it goes straight to voicemail. T-mobile thought it was because the watch had one bar signal and to try a place with a minimum of two and over. I tried different places with two to four bars but still having the same problem. It's also the same when connected to wifi and the paired phone is off. Anyone have any suggestions, thanks in advance.
Have you tried removing and re-adding your watch data plan? What about resetting your watch and removing the plan?
 

larry2375

macrumors newbie
Original poster
Jan 7, 2016
13
1
Have you tried removing and re-adding your watch data plan? What about resetting your watch and removing the plan?
I did that and still the same. I got another watch for my wife since T-Mobile is having a promo and the same is happening to hers. It must be a network issue and T-Mobile doesn’t have a fix.
 

ausbill32

macrumors newbie
Oct 16, 2018
11
7
I have tmobile and while on cellular only, I cannot receive calls, texts, or email. I can make outbound calls and imessage. So I think it's something with tmobile. I have multiple tickets open with them and apple on the issue.
 

larry2375

macrumors newbie
Original poster
Jan 7, 2016
13
1
Must be a problem on T-Mobile side. I took advantage of their promo for a second watch for my wife and same problem. My ticket is still open and tried several things but still unresolved. Please keep us updated and I will do the same. What’s the use of paying $10 a month for one way calls.
 
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