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I hate when these companies release statements after the fact saying how important keeping customer info safe and secure is. Just so disingenuous when it clearly isn’t important to them at all.
Agree. "We only are releasing this statement because we got caught, but we pinky promise we will upgrade our security so it doesn't happen again."
 
Fortunately none of my more sensitive data such as SSNs or payment info was leaked. I feel lucky. All that other crap like name, dob, address and phone number has been leaked by countless companies before. It’s not like I can change those things! Well, I suppose I could change my name, lol. But then that’s a whole other nightmare.
 
They always offer a year of identity protection so you can send yet another company all your personal information, and then you'll have a hard time cancelling a year later when they want to start charing you.
 
I hate when these companies release statements after the fact saying how important keeping customer info safe and secure is. Just so disingenuous when it clearly isn’t important to them at all.
I agree. It’s just PR damage control to keep shareholders from revolting & minimize the damage to their stock valuation. It’s got nothing to do with customer satisfaction/protection.
 
Given the rest of their customer service, this data breach is no surprise. Glad I haven't been with them for several years.
 
I hate when these companies release statements after the fact saying how important keeping customer info safe and secure is. Just so disingenuous when it clearly isn’t important to them at all.
While I agree with you 100% they have to say something in order to do damage control since they are running business affecting multiple countries of customers. It makes sense from a business standpoint. Time after time I see people here saying that Apple needs to put out a statement after a major news article affects their customers.
 
“Didn’t live up to our expectations of ourselves,” of course they did.

F’ing tired of the boilerplate BS apologies.

this guy will get his bonus.

until the c-suite faces painful personal fines not covered by D&O insurance or tax write offs or delayed compensation, this crap will never end.
 


T-Mobile CEO Mike Sievert today penned a letter to T-Mobile customers apologizing for the recent data breach that impacted more than 50 million current, former, and prospective T-Mobile users.

tmobilelogo.jpg

Data that included names, phone numbers, addresses, birth dates, social security numbers, driver's license and ID info, IMEI numbers, and IMSI numbers was stolen and has been offered for sale.

"We didn't live up to the expectations we have for ourselves to protect our customers," wrote Sievert. "Knowing that we failed to prevent this exposure is one of the hardest parts of this event. On behalf of everyone at Team Magenta, I want to say we are truly sorry."

He went on to say that T-Mobile is "disappointed and frustrated" and that keeping customer data safe is a responsibility that is taken "incredibly seriously." Preventing attacks is a "top priority" for the company.

The hacker who claims to have attacked T-Mobile's servers yesterday said that T-Mobile's security is "awful." The hacker said that he discovered an unprotected T-Mobile router in July and used that to access T-Mobile's data center in Washington, where he was able to get in using stored credentials.

Sievert said that T-Mobile is coordinating with law enforcement on a criminal investigation, and that the company is unable to disclose specific details at this time.T-Mobile has now notified every current T-Mobile customer about the data breach, and is working to notify former and prospective customers. Those affected can visit T-Mobile's website dedicated to the attack, which provides tools for signing up for free McAfee ID Theft Protection, setting up Scam Shield, and using the Account Takeover Protection service.

In an attempt to prevent future attacks, T-Mobile has entered long-term partnerships with cybersecurity experts at Mandiant and with consulting firm KPMG LLP. T-Mobile is planning a multi-year investment into beefing up its security.

Article Link: T-Mobile CEO Apologizes for Data Breach, Shares Info on Future Security Plans



T-Mobile CEO Mike Sievert today penned a letter to T-Mobile customers apologizing for the recent data breach that impacted more than 50 million current, former, and prospective T-Mobile users.

tmobilelogo.jpg

Data that included names, phone numbers, addresses, birth dates, social security numbers, driver's license and ID info, IMEI numbers, and IMSI numbers was stolen and has been offered for sale.

"We didn't live up to the expectations we have for ourselves to protect our customers," wrote Sievert. "Knowing that we failed to prevent this exposure is one of the hardest parts of this event. On behalf of everyone at Team Magenta, I want to say we are truly sorry."

He went on to say that T-Mobile is "disappointed and frustrated" and that keeping customer data safe is a responsibility that is taken "incredibly seriously." Preventing attacks is a "top priority" for the company.

The hacker who claims to have attacked T-Mobile's servers yesterday said that T-Mobile's security is "awful." The hacker said that he discovered an unprotected T-Mobile router in July and used that to access T-Mobile's data center in Washington, where he was able to get in using stored credentials.

Sievert said that T-Mobile is coordinating with law enforcement on a criminal investigation, and that the company is unable to disclose specific details at this time.T-Mobile has now notified every current T-Mobile customer about the data breach, and is working to notify former and prospective customers. Those affected can visit T-Mobile's website dedicated to the attack, which provides tools for signing up for free McAfee ID Theft Protection, setting up Scam Shield, and using the Account Takeover Protection service.

In an attempt to prevent future attacks, T-Mobile has entered long-term partnerships with cybersecurity experts at Mandiant and with consulting firm KPMG LLP. T-Mobile is planning a multi-year investment into beefing up its security.

Article Link: T-Mobile CEO Apologizes for Data Breach, Shares Info on Future Security Plans
So many people have come and gone from their security organization and I'm one of them. I quit several years ago and so did many other good security pros. That alone should tell you something. Mandiant and KPMG have been involved there since the birth of their security operations org. Mandiant involved in a past breach and everyone there laughs at KPMG. Keep up the good work GUYS.
 
“Sorry everyone. Steward, another drink please and let the captain know I want to sail to the Bahamas“
 
Free T-Mobile service for a year would've been better. I don't know if I want to sign-up for the McAfee Identity Protection. Are they good? What if that gets hacked? Then my information is exposed again.
 
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