Carrier T-Mobile ETF Reimbursement

Discussion in 'iPhone' started by idanny34, Mar 14, 2016.

  1. idanny34 macrumors regular

    Joined:
    Sep 26, 2014
    Location:
    SF Bay Area, CA
    #1
    Switched to T-Mobile after 13 years with AT&T. Submitted my final bill a few weeks ago. For those that have switched to T-Mobile, how long did it take you to receive your reimbursement?
     
  2. Kyotoma macrumors 68000

    Kyotoma

    Joined:
    Nov 11, 2010
    Location:
    Carnegie and Ontario
    #2
    It took about 45 days for my refund to show up.
     
  3. mrgeekguymd macrumors member

    Joined:
    Jun 2, 2015
    Location:
    Naperville, IL
    #3
    The refund supposed to be 4-6 weeks. T-Mo employee here.
     
  4. lordofthereef macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #4
    It took well over a month for me. You can track the status of the refund on the website you used to request the refund in the first place. I have many regrets for going this route. I should have just paid my own ETF and been done with it. At the end of the day, the vast majority of the money is in bill credits. I'm a little salty because of how horrendously they screwed up my orders so it's been... a process.
     
  5. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #5
    About three or four weeks for us – after submitting online.

    If you track it daily using the switch2t-mobile.com site it will let you know when they mail it.

    It takes approximately one week from the time they note that it's been mailed on the website for delivery to your mailbox.

    Just a word of caution. We had to submit our final bill three times before all four devices we turned in were paid off. Don't be surprised if you have to do the same. We now have three empty black debit cards stacked up at home. :D
     

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