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Apr 12, 2001
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T-Mobile today announced support for Business Chat in the Messages app on iOS devices, a feature Apple introduced in a beta capacity with the release of iOS 11.3 and macOS 10.13.4.

Apple Business Chat is available for all T-Mobile customers, allowing them to interact with T-Mobile's support staff directly in the Messages app.

tmobilebusinesschat-800x707.jpg

T-Mobile says that its customers can access Apple Business Chat by searching for T-Mobile and tapping on the "chat" or "message" icon either through the iPhone's main search window or in Apple Maps.

Business Chat can be used to change a rate plan, change an address, purchase a new smartphone, ask questions, make payments, check plan details, and more. T-Mobile says customers can also send screenshots for "quickly and easily" troubleshooting issues.

Business Chat can also be used across devices, so customer support chats can be conducted and resumed on iPhone, iPad, Mac, or Apple Watch.

At the current time, Apple's Business Chat feature is limited to the United States. Many other companies have previously announced support for Business Chat, including Zendesk, Lowe's, Discover, Hilton, and Wells Fargo.

Article Link: T-Mobile Introduces Support for Business Chat in Messages
 

NervousFish2

macrumors 6502
Mar 23, 2014
271
364
I just tried this. It works really well. One or two teething issues. I couldn't find the chat bubble for T-mobile from the top-level iOS search. I had to do it searching via the Maps app. Then, once you initialize contact, you get a snazzy modified texting window in iMessages. It then asks you to login to the t-mobile app. I texted back that I was already logged into the app. It didn't matter -- I think the first time you use this, you have to delete the t-mobile app and login again. Anyway, I did that. And then it all worked great. Once you log into the app, you have the option to go back to iMessage. And the customer service agent is then waiting for you, and able to take your questions (mine was about a status update on my $200 iPhone X rebate, which should be arriving any day now)
 
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ipedro

macrumors 603
Nov 30, 2004
5,556
6,826
Toronto, ON
This is a great use of iMessage. Dealing with carriers’ phone customer service is often a painful experience. I dread having to call them. Messaging is far easier — if we’re actually messaging a real person that is.
 
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H3LL5P4WN

macrumors 68030
Jun 19, 2010
2,936
3,335
Pittsburgh PA
I miss T-Mobile, both T-Force and their pricing were fantastic. Unfortunately, their coverage is still too spotty, especially where I work.
 
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mthomas184

macrumors 6502
Aug 11, 2016
459
636
Pittsburgh
Anybody else unable to see the Business Chat feature for iMessage when you search for “T-Mobile” in Spotlight? Only way I can do it is to go in through Apple Maps.

It’s weird.

It shows for me, but the easiest way to initiate it is to use the iMessage app in the app drawer, instead of using Spotlight to search for it.
 
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brian3uk

macrumors 6502
Sep 15, 2016
340
1,194
It shows for me, but the easiest way to initiate it is to use the iMessage app in the app drawer, instead of using Spotlight to search for it.

If your messages are blank how do you get the app drawer to come up though? I keep my messages empty so it doesnt let you click on the drawer icon without entering a contact first. It seems like they could make this easier.
 
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mthomas184

macrumors 6502
Aug 11, 2016
459
636
Pittsburgh
If your messages are blank how do you get the app drawer to come up though? I keep my messages empty so it doesnt let you click on the drawer icon without entering a contact first. It seems like they could make this easier.

You can put anything in the To field and then it’ll come up. But I do agree, it should be easier.
 
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vidjahgamz

macrumors regular
Oct 29, 2017
139
212
Pennsylvania
It shows for me, but the easiest way to initiate it is to use the iMessage app in the app drawer, instead of using Spotlight to search for it.

Do you search for T-Mobile in the iMessages app or something?
[doublepost=1523571013][/doublepost]Er
Do you search for T-Mobile in the iMessages app or something?

Nevermind. The TMobile iMessage app randomly popped up and it works now.
 
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