T-Mobile iPhone 5s Insurance

Discussion in 'iPhone' started by cypher86, Apr 10, 2014.

  1. cypher86 macrumors newbie

    Joined:
    Nov 23, 2013
    #1
    Hi Folks!

    I own an iPhone 5s (Silver/White) with T-Mobile and i am about to file an insurance claim as i dropped mine in water for the 4th time since owning it. Insurance is through T-Mobile.

    I was wondering if they are able to give me a different color for the replacement?

    Any Feedback would be great!

    Thanks!

    Cyph
     
  2. 617aircav Suspended

    Joined:
    Jul 2, 2012
  3. Menel macrumors 603

    Menel

    Joined:
    Aug 4, 2011
    Location:
    ATL
    #3
    Holy cow, get a Lifeproof or give up on personal electronics.
     
  4. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #4
    If they are anything like apple, they will NOT allow you to change colors. You can only get a replacement for the exact same storage capacity and color.

    I cannot speak about tmobile though, so your best bet is to ask. The reason for this is to avoid "intentional" damage. A few bad seeds ruin it for everyone. There are tons of people who would drop their phone b.c they want a new color.
     
  5. keitarou macrumors 6502

    Joined:
    Dec 7, 2012
    #5
    If you have JUMP, then just upgrade your phone.
     
  6. herdnerfer macrumors 6502

    Joined:
    Feb 12, 2011
    Location:
    Saint louis, MO
  7. regkilla macrumors 6502

    regkilla

    Joined:
    Mar 19, 2013
    Location:
    California
    #7
    Taking iPhone out for a swim?
     
  8. cypher86 thread starter macrumors newbie

    Joined:
    Nov 23, 2013
    #8
    yes...it's my first claim.

    ----------

    lol...too many drunken nights + piss break = insurance claim

    ----------

    oh i actually do have JUMP...so i can just upgrade to like a 32gb one or something?
     
  9. Truefan31 macrumors 68040

    Truefan31

    Joined:
    Aug 25, 2012
    #9
    You'll need to do a claim either way. Tmobile, like other carriers use a 3rd party for insurance like asurion. Deductible is probably about 200 on a 5s. They overnight u the same phone, either new or refurbished. Jump includes insurance but you'll need to do a claim to get a working phone if you're trying to trade in. They won't let u just upgrade knowing your old phone is waterdamaged.
     
  10. IpadSC400 macrumors 6502a

    IpadSC400

    Joined:
    Feb 7, 2013
    Location:
    A mile high
    #10
    [​IMG]
     
  11. keitarou macrumors 6502

    Joined:
    Dec 7, 2012
    #11
    Yes, you can just upgrade if you passed 6 months since adding the program. But they will take the deductible for the insurance first and then you can get 32GB different color one.

    1. Go to T-Mobile with your damaged phone and claim insurance and pay deductible.
    2. At that same time, you can trade-in that new insurance phone and upgrade it to the 32GB phone.

    That is how I understand JUMP and that is what I was told. Go to the corporate store and talk to the reps.
     

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