xealo

macrumors 6502
Original poster
Sep 17, 2014
273
9
I don't know if this is carrier related or phone related but here it goes. For the last couple of weeks, I have been receiving messages in group text at least 12, sometimes 24 hours after they were sent by the other participants. The group consists of all Android users except for one, on all the major carriers. Here is a long list of what I have done to no avail:

Reset network settings
Updated to latest iOS
Changed out sim card
Turn off WiFi calling
Turned off WiFi
Numerous power cycles
Toggled "iMessage" (don't think this would help)
Toggled "Send as SMS" (again, don't think this would help)
Changed "Keep messages" to 30 days instead of forever
Deleted all messages to start fresh

What I haven't done yet:
Contacted T-Mo tech support
Contacted Apple support
Switched to Android (I joke, I joke :D)

So, anyone else experiencing this nonsense w/Tmo
 

mrbrown

macrumors 6502a
Mar 27, 2004
530
199
Ozark, Missouri
I've experienced delayed text (SMS) messages when connected to Wi-Fi Calling. Usually turning Wi-Fi Calling off and leaving it off for a good period of time fixes it for people that experience this issue.
 

xealo

macrumors 6502
Original poster
Sep 17, 2014
273
9
I've experienced delayed text (SMS) messages when connected to Wi-Fi Calling. Usually turning Wi-Fi Calling off and leaving it off for a good period of time fixes it for people that experience this issue.

Ok, I'll leave it off for a few days. Maybe that will help. I'm chatting with tmo right as we speak.

----------

Well according to tmo chat, :rolleyes:, it's a known issue with the 6, 6 Plus and 5s and 5.

You: I would mention that it specifically pertains to group messages ONLY.
You: I'm receiving messages from an individual just fine. Individuals together, not so much.
Jessica D: Yes, you're correct. This is for iPhone 6, 6plus, 5 devices who experiences group messaging failures.
You: Is this a known issue?
You: across those mentioned devices?
Jessica D: Yes, this is an emerging issue for the said devices and you don't have to worry since our Engineering is aware of the issue and are in the process of investigating the cause.
 

AutoUnion39

macrumors 601
Jun 21, 2010
4,890
941
Seems like a TMobile issue as usual. Just turn off wifi calling or switch to a better carrier.
 

SoIsays

macrumors regular
Nov 1, 2011
235
10
That's a Tmobile network issue. Happened to me on my old nokia bar phone in the early to mid-2000s.
 

gguy81

macrumors newbie
Mar 11, 2015
5
0
Having same problem that I informed t-mobile about in early Feb. Same response - we are working on it. Googled it and looks like they have had issues with this going back to 2012 on various devices. Likely switching soon.

Pathetic that if you google "t mobile group messaging" it is all complaints about the service not working. Not even an advertisement about a feature they offer.
 

aphexacid

macrumors 6502a
Jul 31, 2007
931
21
Chicago
All of the friends i have on Tmobile have been getting texts late for years. Its almost become an defense for them :(
 

gguy81

macrumors newbie
Mar 11, 2015
5
0
I switched from Verizon in Nov. 2014 and debating whether it was worth. Cell service and text messages (SMS) work fine. Group messaging has been a disaster. Lost messages, messages out of order, delayed messages. It is silly.
 

xealo

macrumors 6502
Original poster
Sep 17, 2014
273
9
I switched from Verizon in Nov. 2014 and debating whether it was worth. Cell service and text messages (SMS) work fine. Group messaging has been a disaster. Lost messages, messages out of order, delayed messages. It is silly.

Yeah I've been a customer for 6 years but this is the first time that I have been deeply disappointed in their service. This is unacceptable. Last Saturday morning, I received 42 txt messages from the previous Wednesday. That's almost 4 days late. Not to mention that some of them were not from group texts. As you can imagine, I was pretty pissed off. I rang them up the following morning. They told me that the previous rep did not actually complete the escalation (submit) to their engineers.

I was supposed to get a call yesterday or today from them, but so far nothing. I feel like I'm going to be buzzing retention's soon asking for a monthly discount until this bs is fixed.

I'm wondering if this is affecting a certain geographical area. I live in Boise, ID. What about you guys?
 

gguy81

macrumors newbie
Mar 11, 2015
5
0
Yeah I've been a customer for 6 years but this is the first time that I have been deeply disappointed in their service. This is unacceptable. Last Saturday morning, I received 42 txt messages from the previous Wednesday. That's almost 4 days late. Not to mention that some of them were not from group texts. As you can imagine, I was pretty pissed off. I rang them up the following morning. They told me that the previous rep did not actually complete the escalation (submit) to their engineers.

I was supposed to get a call yesterday or today from them, but so far nothing. I feel like I'm going to be buzzing retention's soon asking for a monthly discount until this bs is fixed.

I'm wondering if this is affecting a certain geographical area. I live in Boise, ID. What about you guys?

I live in San Francisco. I spoke with their executive response team about a week ago and that person said it was a known issue and they are working on it. She said she would call me back Thursday to give me an update. That would be remarkable since my previous encounter with a customer service agent resulted in that agent not calling me back.

Anyway, I digress. How many bars of service do you have when it happens? I have a suspicion that it is because T-Mobile doesn't handle when you are in low coverage area (edge of their network) and assumes you received the message when you didn't actually receive it instead of either queuing it or resending it.
 

xealo

macrumors 6502
Original poster
Sep 17, 2014
273
9
How many bars of service do you have when it happens? I have a suspicion that it is because T-Mobile doesn't handle when you are in low coverage area (edge of their network)

I have superb coverage where I live including the surrounding area. I always have 3-5 bars of LTE coverage anywhere I go with download speeds of 70+mbps, and the lowest being 15 mbps during peak time. It's definitely not not coverage area related. I'm going to contact their "executive" team just like I did a few months back with their whole iPhone pre-order fiasco. This just cropped up earlier this year. The previous 5+ years have been flawless for the most part (even when their network presence was much smaller here in Boise).

and assumes you received the message when you didn't actually receive it instead of either queuing it or resending it.

That's the thing, I am getting them, all of them. Just not all at the same time. I'll get some and not others until quite a while later. And once again, this mainly concerns group texts. Outside of the previously mentioned instance, all my single individual texts are working just fine.
 

stillraining

macrumors newbie
Dec 21, 2014
9
0
This used to happen to me all the time using T-Mobile with a Nexus 5. People would be getting day-old texts from me in the middle of the night, or I'd get their texts hours later. Always individual texts, not group. It still happens with my iPhone, but only when texting with Android users.

I have T-Mobile, not the best signal with two or three bars, and I'm in NW Florida. I'll go weeks with no problem, but then it will start doing it again. The problem didn't start for me until last September when T-Mobile upgraded their towers in my area to LTE.
 

xealo

macrumors 6502
Original poster
Sep 17, 2014
273
9
This used to happen to me all the time using T-Mobile with a Nexus 5. People would be getting day-old texts from me in the middle of the night, or I'd get their texts hours later. Always individual texts, not group. It still happens with my iPhone, but only when texting with Android users.

I have T-Mobile, not the best signal with two or three bars, and I'm in NW Florida. I'll go weeks with no problem, but then it will start doing it again. The problem didn't start for me until last September when T-Mobile upgraded their towers in my area to LTE.

That could be just that. A tower "upgrade". They have been pretty aggressive in deploying more coverage and with that, they could have neglected other less important services.
 

gguy81

macrumors newbie
Mar 11, 2015
5
0
That could be just that. A tower "upgrade". They have been pretty aggressive in deploying more coverage and with that, they could have neglected other less important services.

Why even offer a half-baked feature? I'd rather them formally announce that it doesn't work properly so if it is important to me (it is), I could choose another carrier. Instead, we are left in some BS limbo about them 'fixing' it for months on end.
 

Caesars

macrumors 6502
May 16, 2013
306
123
Someone on the t-mobile subreddit claimed it was related to the spam filters used to block those annoying text messages. Supposedly t-mobile has to disable the filters.
 

xealo

macrumors 6502
Original poster
Sep 17, 2014
273
9
Someone on the t-mobile subreddit claimed it was related to the spam filters used to block those annoying text messages. Supposedly t-mobile has to disable the filters.

That might explain why all of my texts have been coming in for last several days. Maybe it has something to do with the whole spam issue they had back in early January, because that's when I first noticed the problem (just wasn't as bad back then).

http://www.tmonews.com/2015/01/spam-tmomail-sms-messages-affecting-a-number-of-t-mobile-customers/
 

JackieInCo

Suspended
Jul 18, 2013
5,178
1,599
Colorado
That might explain why all of my texts have been coming in for last several days. Maybe it has something to do with the whole spam issue they had back in early January, because that's when I first noticed the problem (just wasn't as bad back then).

http://www.tmonews.com/2015/01/spam-tmomail-sms-messages-affecting-a-number-of-t-mobile-customers/

I had many many texts coming in late, as late as the next day or a few days later for the last week or so. The problem seems to be fixed now.
 
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