Carrier T-Mobile iPhone 7 Trade-in Promo Calculation

Discussion in 'iPhone' started by dmk1974, Sep 9, 2016.

  1. dmk1974, Sep 9, 2016
    Last edited: Sep 9, 2016

    dmk1974 macrumors 68020


    Sep 16, 2008

    Allright, I am still a bit confused by the trade-in process. Placing the order online and selecting the EIP for the iPhone 7 was the easy part. But I want to make sure I am following the process correctly and have the proper expectation for my monthly billing over the next 24 months.

    In my case, I am trading in a Verizon iPhone 6 64gb device. I ordered an iPhone 7 128gb device which was $750 + $60 tax. Paid the $160 up front when I placed the order and am on the hook for the remaining $650 over 24 months (averages to about $27.08/mo).

    Per the T-Mobile site, the trade-in value for the iPhone 6 comes up as $165. My understanding is, once I receive the 7, I will receive info to send in the 6. I will then in the next statement receive a lump credit of $165 for the trade-in.

    On top of that, for the next 24 months, I will receive a $20.21 credit (basically $485/24) each month. So, instead of paying $27.08/mo, I will have to pay $6.87 (basically the $165/24) per month for 24 months.

    Bottom line:
    1.) I'll get a lump credit for $165 applied to my next bill.
    2.) I'll have to pay and extra $165/24 per month over the next 24 bills.

    It all comes out accurate so in the end the iPhone 6 was effectively traded in for $650 (which is great). But I wanted to see if this calculation is what everyone else is understanding as well. I do not think it is just a zero payment for the next 24 months on top of my service. Thanks.
  2. SWAT macrumors member

    Feb 25, 2007
    Did anyone figure how to trade in process work? I went to store and call cs a couple time. Everyone gave me different answer.
  3. dmk1974 thread starter macrumors 68020


    Sep 16, 2008
    Now that many of us have received our pre-ordered iPhone 7/7s devices, has anyone actually taken their old phones to a T-Mobile store to initiate the trade-in yet? I plan to later today or tomorrow and just wanted to see if it went smooth or if there were any issues.

    I see that as of the 15th, they changed the trade-in terms that you have to convert to T-Mobile One to take advantage of the promo. But of course that was not a stipulation a week ago and I do not intend to move to that One plan.
  4. bamyo macrumors newbie


    Sep 17, 2016
    Okay so I talked to a rep for T-Mobile and got information that I couldn't find elsewhere. So when you pull up say, the phone I have, a iPhone 6 64GB, into T-Mobile's trade in value calculator, it comes up as $165 which is actually correct. The offer actually consists of two different credits as one. So $165 comes from T-Mobile for the device, and exactly $484.99 comes as the rest of the trade in offer, totally a value of $649.99, meaning my new iPhone 7 128GB will only cost me $100 over the 24 month period, $0 if it was an iPhone 7 32GB.

    The rep referred to this second amount as the "Apple credit offer" strangely, either implying its coming from Apple or something, which I'm not sure about. But he said that trading in on the $165 valuation price is correct because if the phone and plan is qualifying, the remaining $484.99 will be applied within a few billing cycles. Hope this is new info that helps.
  5. ahostmadsen macrumors 6502a

    Dec 28, 2009
    I went to a store and tried to return the trade-in. They said you have to mail it if you bought online. I don't really like that: it adds a deal of uncertainty. What if they don't accept it? Then they keep the trade-in, and you have to pay full price for the iPhone 7. I only bought the iPhone 7 because of the Promo.
  6. Schism213 macrumors member

    Nov 11, 2012
    $165 lump sum bill credit

    $650 - $165 = $485

    $650/24 mo. = $27.08 monthly installment
    $485/24 mo. = $20.21 bill credit monthly

    They gave me the option to apply the trade value to the EIP. If you do that then the monthly charge and bill credit zero each other out.
  7. dmk1974 thread starter macrumors 68020


    Sep 16, 2008
    Well, I went to my local T-Mobile store to trade in my phones. Took about 45 min, but in the end, I know it was done properly.

    In my case, when I ordered early morning that Friday 9/9, my browser timed out both times when I finally got to the trade in portion after placing each order for my 2 iPhone 7's. Concerned, I contacted T-Mobile customer support and they said not to worry and that I could trade them at a store within 30 days.

    At the store, it was a little difficult because I did not have a trade-in authorization tied to my orders. The reps there said I should have received an RMA document in my ship box with the iPhone 7, but of course I did not. If you have one, it will be easier.

    Anyhow, they made a few calls, got it straight and added notes to my acct to make sure and printed a couple of UPS labels right there. They took my 2 iPhone 6's that I was trading in and indicated that they will mail them out (both are shipping to a facility in Texas).

    Even before I left, I saw the trade-in shipping details added within my T-Mobile iPhone app so I believe all is good. They did also confirm the credit structure exactly as I and Schism213 detailed.

    I guess I'll know for sure when my next bill comes.
  8. Applejuiced macrumors Westmere


    Apr 16, 2008
    At the iPhone hacks section.
    That's what I'd like to do also. Apply everything to the EIP.
    This way my bill stays the same correct?
  9. ahostmadsen macrumors 6502a

    Dec 28, 2009
    Really? I went to a T-mobile store, and they said because I ordered it online, I cannot return in-store. I have to mail it in.

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