Carrier T-Mobile Jump On Demand online pre-orders?

Discussion in 'iPhone' started by Anthony T, Sep 6, 2016.

  1. Anthony T macrumors 6502a

    Joined:
    Jul 10, 2008
    #1
    For those of you who are fellow T-Mobile customers with Jump on Demand, any idea if the pre-ordering process online is any different? Is there an option to trade in my existing iPhone when pre-ordering the new one?
     
  2. jamezr macrumors G4

    jamezr

    Joined:
    Aug 7, 2011
    Location:
    US
    #2
    It is best to call when pre-orders open and speak to alive representative. Let them know you are using your JoD to get the new iPhone. This si what I have done in the past and it has worked very well for me. I plan to get the iPhone 7 plus this way.
     
  3. mikeabbz macrumors member

    Joined:
    Jan 17, 2007
    #3
    hopefully it goes smoother than last year with the having to reorder because of system glitches
     
  4. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #4
    An alive representative?:D
     
  5. rob.james.arias macrumors regular

    rob.james.arias

    Joined:
    Apr 20, 2015
    #5
    Call Apple, or Tmobile? I am new to tmobile and would love to know the answer. Do I call at like 2am local time when preorders go live?
     
  6. jamezr macrumors G4

    jamezr

    Joined:
    Aug 7, 2011
    Location:
    US
    #6
    Call TMO as soon as orders go live!
     
  7. tommysm macrumors 6502a

    tommysm

    Joined:
    Dec 19, 2013
    #7
    I'm calling an 30 mins before, just in case. I remember last year... scary times.
     
  8. freepomme Suspended

    Joined:
    Oct 30, 2015
    Location:
    Boston, MA
    #8
    It's gonna be hell. Just like it is every year.
     
  9. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #9
    Can you do the regular jump program via apples website?
     
  10. dominiongamma macrumors 65816

    Joined:
    Oct 19, 2014
    Location:
    Tempe, Arizona
    #10
    They need to fix the website because every year the website crashes
     
  11. Carlos22Dayday macrumors 6502

    Joined:
    Oct 2, 2011
    #11
    In the past few years there has not been an option to buy with T Mobile as the carrier so my guess is no.
    I believe if you want to use jump, pre order's have to be in store or over the phone with a rep.
     
  12. Cnasty macrumors 68020

    Cnasty

    Joined:
    Jul 2, 2008
    #12
    Who wants to talk to people and interact with humans?!!

    Fix this ASAP Apple/TMobile!!!!
     
  13. trife macrumors 6502

    trife

    Joined:
    Apr 16, 2012
    #13
    Back again for another week and a half of shenanigans with TMO and an iPhone pre-order.

    I said last year I wouldn't do this again, but here I am.

    Got my email to Legere's executive team on deck lol.
     
  14. Carlos22Dayday macrumors 6502

    Joined:
    Oct 2, 2011
    #14
    Haha, I just followed him and T-Mobile help on twitter cause i remember how big of a mess it was last year.
     
  15. pgiannini1784 macrumors regular

    Joined:
    Sep 18, 2012
    #15
    Is there anybody using JOD that was not eligible who now is? I used three upgrades this year and last time I checked I was not eligible. Checked again today and it said I am eligible.
     
  16. Cnasty macrumors 68020

    Cnasty

    Joined:
    Jul 2, 2008
    #16
    First time TMobile member for an iPhone launch.

    Quick synopsis of the issues last year?

    ATT was pretty bad hearing it is worse is scary!
     
  17. Carlos22Dayday macrumors 6502

    Joined:
    Oct 2, 2011
    #17
    It was mostly stock. I received one of my phones on release date, the other a few days later. The one i received on release, i never got a confirmation it shipped or anything until a few days after it actually arrived but that could fall on UPS not T Mobile possibly. Also if you have JOD, you could only pre order over the phone and the lines got messy, also with their system going down. You also have the option of going into store to pre order. What i did, i pre ordered mine, and if it didn't ship before release date, i would give the T mobile store a shot on release date, if i found the one i wanted a store, i would cancel my pre order.
     
  18. AppleChic76 macrumors 6502a

    AppleChic76

    Joined:
    Sep 13, 2014
    #18
    Gotta! LOL! I still have my connect there from last year. Email her every month to remind her to adjust my bill as a courtesy from all that crap last year. Lol
     
  19. DavidLynch macrumors 6502a

    Joined:
    Apr 9, 2015
    #19
    Last year I called in right at 3AM EST, waited on hold for 10-15 minutes, put the order through in minutes, and went back to bed. Phone arrived on launch day. Easy peasy.
     
  20. Staindsoul macrumors 6502

    Staindsoul

    Joined:
    Apr 13, 2010
    Location:
    Texas
    #20
    Anyone know what the JoD monthly fee will be? Same as we are paying now? I think I am paying $15/month
     
  21. ziggo macrumors 6502

    ziggo

    Joined:
    Jul 11, 2008
    #21

    Hopefully....
    --- Post Merged, Sep 7, 2016 ---

    Last year was horrid.

    A lot of customers got screwed over (including me) when ordering the 6S. In my case I got up at around 3am EST, placed a preorder for a 6S Plus, went over everything with the guy on the line step by step...only for him to process an order for a 6... Had to call back several hours later, cancel that order and create a new one, which of course means I "lost" my place for the first shipments.

    Hopefully it'll be better this year. Those poor representatives had to deal with everything from the systems shutting down, to not knowing what they had in stock to order, to not knowing what was on back order until AFTER the order was placed. All kinds of crap
     
  22. DavidLynch macrumors 6502a

    Joined:
    Apr 9, 2015
    #22
    I highly doubt it but we'll see. probably the non-promo rate of $27-32.
     
  23. bumodes macrumors member

    bumodes

    Joined:
    May 13, 2015
    #23
    That $15 was a promotion. You will have to pay the full monthly price. Probably between $30-35 a month.
     
  24. edtorious macrumors 65816

    edtorious

    Joined:
    Aug 14, 2007
    Location:
    San Diego, California
    #24
    Just curious to those who had the Jump and you upgraded to iPhone 7? How's your online preorder experience if you're able to? I'm thinking of enrolling in the Jump program for the first time.
     
  25. Bryan Bowler macrumors 68040

    Joined:
    Sep 27, 2008
    #25
    Last year's process was a mess. I had to call T-Mobile at least 15 times over the course of 3 months for them to finally get my monthly bill right with the promotional credit I was supposed to be receiving. But here I am, about to do it again. I think I'm going to pay-off my iPhone 6s Plus lease and take advantage of their $650 upgrade offer in monthly credits.

    BTW, I recognize many of you from last year! Wow what a debacle that was, huh?! :)
     

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