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T-Mobile Launches 'Scam Shield' to Protect Subscribers From Scam Calls and Robocalls

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macrumors bot
Original poster
Apr 12, 2001
50,989
12,514


T-Mobile today unveiled its latest "Un-carrier" initiative, Scam Shield, which is designed to block robocalls and scam calls targeting T-Mobile, Metro, and Sprint customers.


A free service, Scam Shield offers scam identification and blocking for every customer and provides more information about who's calling with enhanced Caller ID. T-Mobile is also offering a free second number so customers can keep their main numbers safe, plus free number changes and free ID monitoring.

T-Mobile competitors Verizon and AT&T have similar services, but charge for some features. Verizon, for example, has a free Call Filter service that IDs spam calls, but charges $2.99 per month for features like caller ID, blocking, and spam look up.

AT&T also has a free service for blocking fraud calls, but charges $3.99 per month for caller ID, reverse number lookup, custom call controls, and more. T-Mobile says that it is challenging other carriers to offer the same free services provided to T-Mobile customers.


"Today, I'm challenging the Carriers to get off their assets, stop profiting from fear and do the right thing, because everyone needs and deserves protection now, more than ever," said T-Mobile CEO Mike Sievert.

T-Mobile and Metro customers can activate scam blocking by dialing #662# on their smartphones as of today, with the Scam Shield app launching on July 24. Sprint customers will be able to download an upgraded Call Screener app from the App Store on July 24 to activate free scam ID and blocking along with caller ID.

Along with the new Scam Shield service, T-Mobile also announced that it will be combining operations with Sprint and unifying under the T-Mobile brand in retail stores nationwide.

Article Link: T-Mobile Launches 'Scam Shield' to Protect Subscribers From Scam Calls and Robocalls
 

centauratlas

macrumors 65816
Jan 29, 2003
1,333
2,156
Florida
I left the dumpster fire that is AT&T years ago for T-Mobile, and I've never regretted it for a moment.

I went the other way about 10-11 years ago when T-Mobile wanted me to change plans - to an identical plan that cost the same and had everything identical except "it was compatible with the iPhone". The catch was I was going to have to sign up for a 2 year contract - I was off contract because I'd been with them for more than a decade - for doing nothing except staying with T-Mobile. It was stupid and they tried the "if you do it now, we'll give you a $50 statement credit, but that is only good for this call." It was like I was buying a car.

Since Legere took over and turned things around and stopped stupid stuff like that, I've considered going back. Hopefully they continue well without him because I was happy with them until the above.
 
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nutmac

macrumors 601
Mar 30, 2004
4,903
3,726
Only Caller ID is free. T-Mobile will sell reverse number lookup, blocking categories (e.g., political surveys), and managing block list at $3.99/line per month. Granted, caller ID is the most valuable feature of the lot, but let's not compare Caller ID to more feature packed paid add-on from AT&T and Verizon.

As for free proxy phone number, only 1 number is provided per plan, and only for customers on Essentials, Magenta, and Magenta Plus plans. Older customers will have to pay $9.99/month.

On a related note, it's a letdown that iOS 14 does not advance call blocking feature. iOS 13 identified STIR/SHAKEN verified numbers, but they cannot be filtered. "Silence Unknown Callers" feature should optionally allow verified numbers. Furthermore, nothing like Android's Call Screen feature.
Tried #662# from my iPhone 11 Pro. Got a Please Wait spinner for about 30 seconds then got an error message.
Try turning off Wi-Fi. It sometimes require cellular connection to enable/disable.
 
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icanhazmac

macrumors 6502
Apr 11, 2018
488
1,332
I've heard good things but another damn subscription.... :mad: Furthermore the carriers should provide this functionality.

Edit: I was referring to Nomorobo
 
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oneMadRssn

macrumors 603
Sep 8, 2011
5,408
12,487
Europe
I use the AT&T Call Protect app and can verify that it doesn't work at all and is completely and utterly worthless. It's powered by Hiya, so that is also totally ineffective.

It's actually kind of driving me crazy. I get a 3+ robo calls per day most days. I've actually considered porting my number to a VOIP such as Google Voice to be able to have an automated screening system, and using a data-enabled iPad Mini as my primary comm device instead of an iPhone.

This is an area where I think Apple should step up and try to find a solution. Getting too many spam calls with drive down iPhone sales, so they have a vested interest in this.
 
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PilotC150

macrumors regular
Apr 24, 2015
160
252
I've had a free service on AT&T for a few years now that does this stuff. I downloaded an app called Call Protect, and now I'll get some calls marked as "Spam Risk" or "Telemarketer" so I know to avoid them. I don't pay anything for it.

I guess I don't answer most calls that aren't known numbers anyway, so I don't know if it's blocking anything, but I've never had a "Spam" or "Telemarketer" call leave me a voice mail and have me find out it's actually a legit call.
 
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stevet

macrumors 6502
Apr 16, 2009
368
693
Getting an with #662# on or off wifi.
[automerge]1594921237[/automerge]
I use the AT&T Call Protect app and can verify that it doesn't work at all and is completely and utterly worthless. It's powered by Hiya, so that is also totally ineffective.

It's actually kind of driving me crazy. I get a 3+ robo calls per day most days. I've actually considered porting my number to a VOIP such as Google Voice to be able to have an automated screening system, and using a data-enabled iPad Mini as my primary comm device instead of an iPhone.

This is an area where I think Apple should step up and try to find a solution. Getting too many spam calls with drive down iPhone sales, so they have a vested interest in this.


How will getting spam calls drive down iPhone sales?
 
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V_Man

Cancelled
Aug 1, 2013
654
1,122
Tried #662# from my iPhone 11 Pro. Got a Please Wait spinner for about 30 seconds then got an error message.
Worked fine for me. Hmmm
[automerge]1594922759[/automerge]
American carriers are ridiculous. Imagine paying to be able to receive calls, and then also paying to block them. What a joke.
It’s free. Did you not read the article
 
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jarman92

macrumors 6502a
Nov 13, 2014
731
1,653
Only Caller ID is free. T-Mobile will sell reverse number lookup, blocking categories (e.g., political surveys), and managing block list at $3.99/line per month. Granted, caller ID is the most valuable feature of the lot, but let's not compare Caller ID to more feature packed paid add-on from AT&T and Verizon.

As for free proxy phone number, only 1 number is provided per plan, and only for customers on Essentials, Magenta, and Magenta Plus plans. Older customers will have to pay $9.99/month.

On a related note, it's a letdown that iOS 14 does not advance call blocking feature. iOS 13 identified STIR/SHAKEN verified numbers, but they cannot be filtered. "Silence Unknown Callers" feature should optionally allow verified numbers. Furthermore, nothing like Android's Call Screen feature.

Try turning off Wi-Fi. It sometimes require cellular connection to enable/disable.

Not only can they not be filtered, you can’t even see the “verified” label until after the call, if you look at your Recents. Completely useless.
 
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boss.king

macrumors 68040
Apr 8, 2009
3,804
1,176
It’s free. Did you not read the article

T-Mobile is only one major carrier, and by far the smallest. The other two charge for any meaningful call filtering. See:
Verizon, for example, has a free Call Filter service that IDs spam calls, but charges $2.99 per month for features like caller ID, blocking, and spam look up.

AT&T also has a free service for blocking fraud calls, but charges $3.99 per month for caller ID, reverse number lookup, custom call controls, and more.
----
The reason why spam calls are so prevalent in the US is because our carriers don't charge people who call us 20 cents per minute like they do in Europe.

Not sure how things work in Europe, but spam calls like those I've experienced in the US are worse than anything I've experienced anywhere else in the world.
 
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konqerror

macrumors 68020
Dec 31, 2013
2,298
3,693
On a related note, it's a letdown that iOS 14 does not advance call blocking feature. iOS 13 identified STIR/SHAKEN verified numbers, but they cannot be filtered.

It's useless to filter because STIR/SHAKEN implementation and function is completely inconsistent. It seems to come and go outside my carrier, and I've never seen it work at all from non-mobile carriers.
[automerge]1594923176[/automerge]
T-Mobile is only one major carrier, and by far the smallest. The other two charge for any meaningful call filtering.

Wrong. Call filtering is provided free on all major carriers. Read what you just posted.
 
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