So within weeks of the iphone 14 having come on the market, T-Mobile is no longer allowing SIM swaps online. This used to be a quick and painless method. Now you have to either go to a T-Mobile store to have it done, or wait on hold when you call customer service.
I wanted to put a line from a physical SIM that I have onto an eSIM in my phone and cannot do so until I am able to get to the store or have enough time to do it with them over the phone.
Really great decision Apple! I am SO glad I went to a non physical SIM phone!! (NOT)
I genuinely feel for you. Over here in the EU, they are still physical SIMs and I'm incredibly grateful after the absolute poo-show from Vodafone in Spain.
I had my old iPhone 12 Pro on an eSIM and thinking it would be quick and painless to move it to my iPhone 14 Pro (which incidentally I bought from Vodafone), I was very much mistaken.
First off, you cannot do the switch at home. It must be done in-store. So even though Vodafone sold me a phone for this line, I was unable to use the line on the phone. The change can't even be done over the phone. (All they have to do is generate a QR code).
I get to a store and they are "out of eSIM QR codes". What the heck? Surely they can simply be printed out? Dumb beyond belief but ok. So I go to another store. Same story.
Third time lucky. I go to a shopping mall and enter the store. They ask me for ID which I show to them and they tell me I am not the contract holder. They are right. My wife is. I have a letter from her with her ID to give permission. The Vodafone ape rep tells me it isn't possible without my wife being present to swap the line. Even though my name is on the contract (with the line AND the phone, AND the old phone as a user, but not the primary account holder). I argue with him and ask him how is it possible to not be able to change an eSIM from one phone to another, but it's possible to purchase a brand new iPhone 14 Pro over the phone (without ID), which will be billed to the account.
He then accuses me of fraud and tells me he's going to call the police as what I did was "not legal". At this point, I am at a loss for words....he refuses to return my new phone, at which point I am calling the police on my old phone (see where this is going), and there is an almighty brawl in the shop where I'm demanding he returns my property.
He stupidly gestures towards me with my 14 Pro in his hand and I took the opportunity to snatch it out of his hands, at which point he's screaming "thief" at me...and the police turn up.
Luckily I had all the receipts and proof of purchase on my old phone, (plus my wife is now on the line too), and I'm currently awaiting the outcome of a legal case against Vodafone and the individual (who is now suspended). The police obviously let me go.
The short of the long. eSIMs are a royal pain in the derriere.
If I'd had a physical SIM, none of this would have happened and I wouldn't have to deal with idiots in phone shops.
There is no way I'm going to an eSIM again!