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T-Mobile Offering Three Months of Free Service for Prospective Customers

alexandr said:
Well T-Mo's customer service has gone downhill in the last few years, it's next to impossible to speak to someone who both speaks and understands English well...
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I recently opened a business account and seems like every time I call I get transferred 5-6 times. Felt like I was getting pranked. Reps there seem to want to pass things off to the next guy rather than take ownership and help. Verizon and AT&T support usually no better, but neither one transfers as much as T-Mobile. Hands down worst service.
 
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jha said:
I recently opened a business account and seems like every time I call I get transferred 5-6 times. Felt like I was getting pranked. Reps there seem to want to pass things off to the next guy rather than take ownership and help. Verizon and AT&T support usually no better, but neither one transfers as much as T-Mobile. Hands down worst service.
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Yup, business account here too. Although we had switched back to personal for a while and it wasn't any better :)
 
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alexandr said:
Yup, business account here too. Although we had switched back to personal for a while and it wasn't any better :)
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I'm a long time T-Mobile customer and I can't honestly recall when their customer service was ever "good"?

I stick with them for the pricing/value and that's about it.

I will say, if you walk into their stores in person, vs trying to do things online or by phone, you *can* get a much better experience. Even that is a toss-up, but some employees at some locations are really good. (I mean, at least English won't usually be a language barrier then, and sometimes they're just far more helpful when they can physically see and touch the phone handset, when you're talking about problems with it or what-not.)
 
babalougots said:
I had T-Mobile and loved it. Five lines! Then, one of my kids moved to Madison, Wis for school. No Service near UW campus and capital. Might be the worst metro area for T-Mobile. Left for Verizon which has been solid everywhere -- I pay a little more but no issues. Still think T-Mobile is solid...
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Wow... yeah. I had T-Mobile when I lived in the Frederick, MD area. When I first moved out there, service was spotty. I'd say it worked just fine in at least half of the city, but other parts were really poor. If you had a usable signal, it tended to drop out as soon as you walked into any restaurant, retail store or gas station. The really dead area was over in West Virginia, near Ranson and Harpers Ferry. No service out there, or at best just voice/SMS but no other data.

In rural Western Maryland, I could see big improvements in coverage w/T-Mobile within the first 2 years or so I lived there. That plus ability to do wi-fi calling made it very usable, overall - and a lot cheaper than Verizon.

Now that I'm back in the St. Louis metro area, T-Mobile is serving me just fine. Really no problem areas I've encountered any of the places I go on either side of the Mississippi river here.
 
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kingtj1971 said:
I'm a long time T-Mobile customer and I can't honestly recall when their customer service was ever "good"?

I stick with them for the pricing/value and that's about it.

I will say, if you walk into their stores in person, vs trying to do things online or by phone, you *can* get a much better experience. Even that is a toss-up, but some employees at some locations are really good. (I mean, at least English won't usually be a language barrier then, and sometimes they're just far more helpful when they can physically see and touch the phone handset, when you're talking about problems with it or what-not.)
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I don’t step foot into a T-Mobile store for my daughter because they charge a fee if you upgrade over the phone or in the store. I do everything online or on the app.
 
jntdroid said:
That's funny. In my area, Verizon is one of the ones that consistently works in difficult places like stores, while AT&T/T-Mobile struggle in some of them.
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I went up to Home Depot just to run a test - T-Mobile did 138 down / 2.56 up where Verizon I couldn't run speedtest.net app.

This is not some rural location; I'm in a suburb of Cleveland - a close enough suburb that it shares a border with Cleveland.

Now I'm curious if I can get a cheap AT&T SIM card and see what that network is like around here.
 
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Does one bar always mean no data from 4g lte and 5g so only phone calls and text ? Or only sometimes ?
 
kingtj1971 said:
I'm a long time T-Mobile customer and I can't honestly recall when their customer service was ever "good"?

I stick with them for the pricing/value and that's about it.

I will say, if you walk into their stores in person, vs trying to do things online or by phone, you *can* get a much better experience. Even that is a toss-up, but some employees at some locations are really good. (I mean, at least English won't usually be a language barrier then, and sometimes they're just far more helpful when they can physically see and touch the phone handset, when you're talking about problems with it or what-not.)
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I was with T-M between 2003 and 2007, during which time their c.s was awesome and their phone support was 24/7, which I'm pretty sure wasn't the case with at&t. Then I came back in 2013, and it wasn't nearly as good. Now it's much worse than in 2013...
 
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Everyone's experience with any any carrier will vary widely. What I can say is my experience with both T-Mobiles service and customer service has been phenomenal. Back in the US in my office my coworkers have Verizon, ATT, etc and can barely send a text. Two of us have T-Mobile and we can stream/download stuff with ease. Additionally, I've been overseas for 3-4 months already and I must say...phenomenal coverage over here as well...and this is before their satellite partnership kicks in!

Can't recommend them enough. Take advantage of this deal and see if it works for you.
 
JM said:
I hate Verizon so much right now, that I may be driven to try this.
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I feel the same. I left T Mo for Verizon because I thought coverage would be better. It generally was but then they introduced 5G. Now I’m lucky if I get usable data near the major shopping hub in my town - which is a large suburb outside of Austin TX.

Sometimes I can’t even get a message through. Plus, on occasion, when on UW, our phones just stop working altogether.
 
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dominiongamma said:
Your mistake was to even use them, T-Mobile or Verizon are better choices
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Years ago t-moble didn’t work at all where I use to live and where I use to vacation, it was zero bars. Verizon and at&t did, but Verizon was $$70-$80 more a month. I hope with the Sprint merger (or buy out) things improved.
 
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djc6 said:
I went up to Home Depot just to run a test - T-Mobile did 138 down / 2.56 up where Verizon I couldn't run speedtest.net app.

This is not some rural location; I'm in a suburb of Cleveland - a close enough suburb that it shares a border with Cleveland.

Now I'm curious if I can get a cheap AT&T SIM card and see what that network is like around here.
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I live in the Cleveland 'Burbs. I've tested all of the providers quite recently (due to my work travel nearly ending due to covid and reevaluating my priorities).

I've found T-Mobile to be excellent all around town and in the "downtown" of all the burbs. Heck, I regularly get speed tests of 500mbps - 980mbps download speed on T-Mo's 5G UC. Unfortunately, my house seems to be in a cellular dead zone where neither verizon or T-mo have good service. AT&T surprisingly works fairly decently at my house, but I left AT&T because they are just too expensive and layer on so many taxes and fees.

While at home, I'm on wifi and have wifi calling... but it would be nice to have a backup for when my spectrum service goes down.
 
How will this work with iMessage? Isn’t iMessage tied into your phone number and Apple ID? So will the 2nd number from T-Mobile cause an issue and want to try the T-Mobile number into iMessage?
 
kalafalas said:
I’m 3 weeks into my t-mobile test drive. Currently I’m with Verizon, and my partner is with AT&T but we are looking to merge. Just came back from a camping trip in rural California, was testing all three along the way in hopes to find the best one for the two of us and hopefully save some money.

I was very impressed with T-Mobiles 2.5ghz midband 5G. It seems if I had service, it was 5G UC all the way up 5 and various other highways and into the little town before the national park, pushing 100-300 mbps the whole time. It was very fast, although there were a few dead zones of just nothing here and there and once we started climbing mountains it was completely dead in the water, hopefully their partnership with Space X fills in this gap. In the city it works great with no real coverage problems.

Verizon still had the best coverage of the three, although it was mostly LTE, not even “nationwide 5G” but plenty fast, usually around 20-50mbps. I get C-Band in the Bay Area with 300-800mbps down, but once we left and got on the highway I didn’t see it again at all. Maybe that will change this December when they add more spectrum. The main win with Verizon is I didn’t see any dead spots along the way and even in the mountains almost all the way to the campsite maintained at least 1 bar of useable LTE for maps and texting/calling while the other two were dead. This is probably what’s going to keep me on Verizon despite the price, as we were able to find a bar here and there to check in with our cat sitter during the trip while the other two were no signal.

AT&T was the worst by a long shot. I was surprised because I knew my partners service was worse than mine in the city (slow speeds, many dead zones. Doesn’t even get signal on our street), but I expected it to be better than T-Mobile. The most dead spots of the three, both on the high ways and in the mountains. They don’t offer midband 5G at all right now, even in the city. Half the time on 5 it would show one bar of LTE or “5Ge” but would be unusable, couldn’t even load google, while the other two were happy. It did have a couple spots of useable service in the mountains where T-Mobile didn’t, but Verizon was always holding strongest.

All in all I’m very impressed with T-Mobile and how far they’ve come, especially with 5G speeds and surpassing AT&T’s coverage, at least in urban and rural Northern California. But I will be sticking with Verizon for the two of us due to best overall coverage despite the higher costs, but I do hope they can catch up with T-Mobile’s urban and suburban midband which is blazing fast and top of the 5G game right now.
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Thank you for your thorough and thoughtful analysis of the Test Drive and available options. I am pretty much in the same boat as you. I was previously an AT&T Wireless, T-Mobile, and Consumer Cellular customer. I switched to Verizon for the $85 individual unlimited plan that comes with Disney+ included plus an affinity discount for also being a Verizon FIOS customer. I am making a note to go try the test drive on January 1, 2023, just to see the state of the industry at that point. It's posts like yours that keep me coming back to the forums time and time again. Thanks.
 
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StaceyMJ86 said:
I don’t step foot into a T-Mobile store for my daughter because they charge a fee if you upgrade over the phone or in the store. I do everything online or on the app.
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Fair enough. But as one example where going in to the store was a great experience? I needed to get my elderly mother and my younger brother off of a way overpriced AT&T cell plan they were both on together. With as non tech-savvy as both of them are, they really needed the in-person assistance to help them select new phones that they liked best and to walk them through the phone number porting process and expectations. Plus, the salesperson explaining the plans, options, and monthly cost vs what they paid previously was a big help. (They wouldn't just take my word for it that "switching carriers will save you almost 1/2 what you're paying now".)
 
kingtj1971 said:
Fair enough. But as one example where going in to the store was a great experience? I needed to get my elderly mother and my younger brother off of a way overpriced AT&T cell plan they were both on together. With as non tech-savvy as both of them are, they really needed the in-person assistance to help them select new phones that they liked best and to walk them through the phone number porting process and expectations. Plus, the salesperson explaining the plans, options, and monthly cost vs what they paid previously was a big help. (They wouldn't just take my word for it that "switching carriers will save you almost 1/2 what you're paying now".)
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Now that is an exception. That’s the only reason I would step into a T-Mobile store.
 
I signed up last night and tested it on a layover in Chicago and had no connection whatsoever in Munich Germany today. International access might not be included. iPhone 11 esim.
 
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