agreement, contract, whatever. If someone can't afford to pay off their device or have no desire to in order to change companies, they are stuck with that phone and company until the agreement is fulfilled. Yes, it is easy to pay off the phone, sell to recoup costs, and repeat at another cell company. My point was that the phone installment plans are still effectively a contract. Very different than the 2-year contracts of years past but still bind someone to a cell company until fulfilled.
T-Mobile does allow you to cancel your service and still make monthly payments on your phone but for use on another carrier. https://support.t-mobile.com/docs/DOC-23903
T-Mobile's coverage may not be the best for you but they are certainly the most flexible carrier and give you so many opportunities to go elsewhere if you aren't happy. It's pretty hilarious that people still find ways to jump all over them. Sorry they are asking you to actually pay for the equipment you got from them.
Other alternative is to take advantage of Verizon/Sprint/ATT's offers to switch services. Good luck.
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The person I was replying to can certainly do better with AT&T than $120 for 6 GB on two lines. As I told them, I'm on a 6 GB plan now that AT&T's retention department put me on the other week and I'm paying $90 for 6 GB on two lines before any discounts.
For me, T-Mobile's lower cost simply isn't worth it yet. Even with their enhancements to coverage, they're still far behind AT&T and Verizon in my area (Metro Atlanta) in terms of consistent, reliable coverage. T-Mobile's coverage only gets worse according to their own map if I hit the road and travel virtually any direction from Atlanta unless I'm staying within 10-15 miles of an interstate or major U.S. highway. They're improving, certainly, but they're not where they need to be yet for me to consider switching, personally.
This was where I was with them 2 years ago. Tempting but not yet ready in my area. I hope they get better coverage to your area soon. Tweet John and tell him to hurry up! lol