First off I have always, well for some years, of T-Mobile. We typically use it when we go to the us which lately has not been to often. Anyway. I got a couple of sims for our impending trip to the us. I activated online and everything went good up to adding my credit card. The website gave an apache/tomcat server error. I could not create an account as the code sent to my phone was no good. I called and I think I got service in india (nothing against indians) after holding about 30 minutes (nothing against indians). The guy switched me elsewhere and after I held a long time I got a busy signal and got cut. I called again, held another 30 minutes and got an indian female (nothing against indians) and she after a while said she would switch me to someone else. I held for a long time and then got a recording that said "hang up now, hang up now" over and over till it shut off the line. I called again, held another 30 minutes and got another indian female (nothing against indians) and by this time I was very irritated. I told her I was not mad at her though, she was very nice. She switched me to a higher tech and held so there was 3 on the line. The higher tech told me that my complaint was normal (funny way to put it) and they have problems with the website. She said she would have to escalate it to someone else and would be right back. I kept holding as the 1st young lady kept saying please hold, she will be back and after about an hour (yes, dumb to hold that long but I kept hoping) we decide she had died or something. She was holding with me and tried to get another higher tech. It was nice of her to do that and not switch me and go away as the others did, but alas after holding a long time it made the busy sound again. She said she would try again. I had been doing this for hours and was sick of it so I told her "thank you, you are very nice but I no longer care" and hung up. I'm thinking this is not normal or have they gotten this bad? We get very good coverage where we go, a town of about 5000, and in fact better than att.