T-Mobile problems

[Toltepeceno]

First off I have always, well for some years, of T-Mobile. We typically use it when we go to the us which lately has not been to often. Anyway.

I got a couple of sims for our impending trip to the us. I activated online and everything went good up to adding my credit card. The website gave an apache/tomcat server error. I could not create an account as the code sent to my phone was no good.

I called and I think I got service in india (nothing against indians) after holding about 30 minutes (nothing against indians). The guy switched me elsewhere and after I held a long time I got a busy signal and got cut.

I called again, held another 30 minutes and got an indian female (nothing against indians) and she after a while said she would switch me to someone else. I held for a long time and then got a recording that said "hang up now, hang up now" over and over till it shut off the line.

I called again, held another 30 minutes and got another indian female (nothing against indians) and by this time I was very irritated. I told her I was not mad at her though, she was very nice. She switched me to a higher tech and held so there was 3 on the line. The higher tech told me that my complaint was normal (funny way to put it) and they have problems with the website. She said she would have to escalate it to someone else and would be right back. I kept holding as the 1st young lady kept saying please hold, she will be back and after about an hour (yes, dumb to hold that long but I kept hoping) we decide she had died or something.

She was holding with me and tried to get another higher tech. It was nice of her to do that and not switch me and go away as the others did, but alas after holding a long time it made the busy sound again.

She said she would try again. I had been doing this for hours and was sick of it so I told her "thank you, you are very nice but I no longer care" and hung up.

I'm thinking this is not normal or have they gotten this bad?

We get very good coverage where we go, a town of about 5000, and in fact better than att.

 

[lordofthereef]

What does speaking with Indains have to do with anything? I only ask because you made it a point to mention it and each time say you had nothing against them. If I read the entire post omitting everything you say about Indians it still reads the same, I still understand you were on hold a stupid long time, and you don't have to apologize for mentioning anything.

Anyway, what number are you calling? This is a prepaid service I assume? I have T-Mobile and have honestly never been on hold longer than 2 minutes. Unfortunately I HAVE had to make dozens of calls since we started service last August due to mess ups. In any case, it sounds like you're calling a different branch than we do because I just called and had no issues.

Have you tried calling their post paid line? They may end up transferring you, I don't know, or they may just help you out anyway.

 

[Applejuiced]

Are they native Indians with the feathers?
Or the ones with the dot on the forehead?
Every time I call tmobile customer service its American speaking folks.
Unless they have other phone numbers or seperate tech support people for prepaid sims?

 

[maxsix]

First off I have always, well for some years, of T-Mobile. We typically use it when we go to the us which lately has not been to often. Anyway.

I got a couple of sims for our impending trip to the us. I activated online and everything went good up to adding my credit card. The website gave an apache/tomcat server error. I could not create an account as the code sent to my phone was no good.

I called and I think I got service in india (nothing against indians) after holding about 30 minutes (nothing against indians). The guy switched me elsewhere and after I held a long time I got a busy signal and got cut.

I called again, held another 30 minutes and got an indian female (nothing against indians) and she after a while said she would switch me to someone else. I held for a long time and then got a recording that said "hang up now, hang up now" over and over till it shut off the line.

I called again, held another 30 minutes and got another indian female (nothing against indians) and by this time I was very irritated. I told her I was not mad at her though, she was very nice. She switched me to a higher tech and held so there was 3 on the line. The higher tech told me that my complaint was normal (funny way to put it) and they have problems with the website. She said she would have to escalate it to someone else and would be right back. I kept holding as the 1st young lady kept saying please hold, she will be back and after about an hour (yes, dumb to hold that long but I kept hoping) we decide she had died or something.

She was holding with me and tried to get another higher tech. It was nice of her to do that and not switch me and go away as the others did, but alas after holding a long time it made the busy sound again.

She said she would try again. I had been doing this for hours and was sick of it so I told her "thank you, you are very nice but I no longer care" and hung up.

I'm thinking this is not normal or have they gotten this bad?

We get very good coverage where we go, a town of about 5000, and in fact better than att.

Remember this is an Apple forum populated with highly sensitive emotional people who love to judge and launch personal attacks. Ignore the hate.

To your experience, I have come to the conclusion that call centers in general can be a bit challenging to deal with. Minimum wage entry level workers who may not have received the quality training and support they require to do well with the task at hand.

I use Verizon, AT&Tand T-Mobile. My experiences have been a bit mixed. If I get a rep that's not able to handle the situation I called about, I gracefully say thanks and immediately call back. Sometimes I have to repeat that process a few times, but thats an effective solution.

 

[lordofthereef]

Did I miss something? Who's hating?

 

[Toltepeceno]

What does speaking with Indains have to do with anything? I only ask because you made it a point to mention it and each time say you had nothing against them. If I read the entire post omitting everything you say about Indians it still reads the same, I still understand you were on hold a stupid long time, and you don't have to apologize for mentioning anything.

My god, I was making a joke like the seignfeld episode mentioning gay people. Maybe you should go sit in a safe room after reading my post.

It was India, I asked several I spoke to. Have a nice life.
[doublepost=1463716657][/doublepost]

Did I miss something? Who's hating?

Bye.

[doublepost=1463716856][/doublepost]

Remember this is an Apple forum populated with highly sensitive emotional people who love to judge and launch personal attacks. Ignore the hate.

To your experience, I have come to the conclusion that call centers in general can be a bit challenging to deal with. Minimum wage entry level workers who may not have received the quality training and support they require to do well with the task at hand.

I use Verizon, AT&Tand T-Mobile. My experiences have been a bit mixed. If I get a rep that's not able to handle the situation I called about, I gracefully say thanks and immediately call back. Sometimes I have to repeat that process a few times, but thats an effective solution.

Thank you.

i thought some would get the seignfeld reference but you are right, I have learned not to start threads on this forum. No more.

My fault I guess, people still have a sense of humor here and I forgot that everyone has lost theirs north of us.

It was india, I asked several. No idea why but it was a nightmare. Thanks for the serious post though.

[doublepost=1463716951][/doublepost]

Are they native Indians with the feathers?
Or the ones with the dot on the forehead?
Every time I call tmobile customer service its American speaking folks.
Unless they have other phone numbers or seperate tech support people for prepaid sims?

Dots, they said so. I called the number on the prepaid sims. Maybe it IS different for those. I only did the 3.00 a day thing until we actually leave.

 

[RadioGaGa1984]

I just want to know what a sims is? Are we talking the game?

 

[lordofthereef]

My god, I was making a joke like the seignfeld episode mentioning gay people. Maybe you should go sit in a safe room after reading my post.

It was India, I asked several I spoke to. Have a nice life.
[doublepost=1463716657][/doublepost]

Bye.

[doublepost=1463716856][/doublepost]

Thank you.

i thought some would get the seignfeld reference but you are right, I have learned not to start threads on this forum. No more.

My fault I guess, people still have a sense of humor here and I forgot that everyone has lost theirs north of us.

It was india, I asked several. No idea why but it was a nightmare. Thanks for the serious post though.

[doublepost=1463716951][/doublepost]

Dots, they said so. I called the number on the prepaid sims. Maybe it IS different for those. I only did the 3.00 a day thing until we actually leave.

I wasn't offended or upset. Your joke obviously went over my head. I simply didn't understand why you felt the need to point out multiple times that you spoke with Indian folks and then again clarify you had nothing against them. Unfortunately sometimes text isn't the best format to get a punchline across, and it doesn't help that I've seen maybe half a dozen episodes of Seinfeld, if that. If that translates into lacking a sense of humor, I concede, happily.

Regardless, I tried to answer your question to the best of my ability, but you chose to focus entirely on the first part of my response, which I thought was a simple question and an attempt to clarify what I considered an obvious confusion. Anyway, Hope your issues get resolved and you're able to speak with someone who can help you in a more timely manner.

 

[JackieInCo]

Usually if I call T-Mobile in the mornings at around 7AM, I get people from America. If I call at 10PM or 2AM, I get people in India. It all depends on when you call.

Regardless of who answers, MOST of the time my call gets handled correctly. Once or twice over the years I've had to call back because they said they would do something and didn't. I have five lines on T-Mobile, none of them prepaid.

Also, not everyone has seen Seinfeld. I never watched the show when it was on and have never seen an episode.

 

[Toltepeceno]

I just want to know what a sims is? Are we talking the game?

The Sims not a sims and it's more than one sim. Speaking more than one language, which you would know nothing about, I sometimes forget the apostrophe as it is not there in my language. Want to try speaking in my native language? Quite funny. Forum hall monitor. eh? Feel better now? Have a good life.

[doublepost=1463757666][/doublepost]

Also, not everyone has seen Seinfeld. I never watched the show when it was on and have never seen an episode.

So what? There was still nothing wrong with my post except what people like you want to make of it.

Not a total loss, plenty of ignore material.