So, I decided to get out of my Verizon contract - I don't get service in my home nor at my office, and I know I can probably sell my 5S for more than T-Mobile was offering. I went and purchased an iPhone 6 at the T-Mobile store after trading in an iPhone 4. I told the sales person that I wanted the ETF promotion but I also asked for a new number, he told me, "No problem." So I actually called to cancel my account instead of porting my number. I haven't received the final Verizon bill yet, but I asked a chat rep if I can simply snap a picture of it when it arrives, or do I have to scan it? They told me that they were going to check my number first for eligibility, then told me my number was ineligible for this program. I also went back to the T-Mobile store, but that sales person wasn't working. I spoke with a manager and he said there is nothing they can do about the ETF because of the number associated with my account is not eligible and the system wouldn't allow it He suggested that I return my iPhone 6, reactivate my Verizon account, port my number, purchase a new iPhone 6, then request a new number... WTF?! What would you do, how can I escalate this up the ladder?