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T-Mobile sim not working?

Appl3FTW

Appl3FTW

macrumors 603
Original poster
Nov 15, 2012
5,577
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is there something I'm missing here? I tried my coworkers T-Mobile sim on my Att iPhone and it says "activation required". Huh? I thought the full priced Apple Store phones are unlocked? Or do I have to restore first and I should get that message "congratulations your iPhone has been unlocked".
 
From Apple store it should be unlocked, actualy not should, it must be unlocked. Contact them and tell us what they said to you.
 
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And Wasteland we go!

Guess reading/searching is a thing of the past

Here’s the quick guide of unlocking the new iPhone, if you purchase it directly from Apple:

  • Turn ON your new iPhone 6s or 6s Plus.
  • Plug it into your computer and launch iTunes.
  • Follow the carrier activation prompts with the SIM that came with the new iPhone installed.
  • You will see an unlocked message confirming that your device is unlocked.
 
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Appl3FTW said:
is there something I'm missing here? I tried my coworkers T-Mobile sim on my Att iPhone and it says "activation required". Huh? I thought the full priced Apple Store phones are unlocked? Or do I have to restore first and I should get that message "congratulations your iPhone has been unlocked".
Click to expand...

Did you try going ahead and following the on screen setup or the iTunes setup? Sometimes, when you get a new sim in the phone, you have to connect to iTunes, it like verifies it's an unlocked phone.
 
Appl3FTW said:
is there something I'm missing here? I tried my coworkers T-Mobile sim on my Att iPhone and it says "activation required". Huh? I thought the full priced Apple Store phones are unlocked? Or do I have to restore first and I should get that message "congratulations your iPhone has been unlocked".
Click to expand...

@Appl3FTW Looks like you "really showed" Apple after your delayed Watch delivery.

Hang on, breaking news...

Tim Just heard about your issue...

 
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So the phone is locked. Apple confirmed it was saying locked in their database. WTF. they said it doesn't matter if you paid full price for it because it could still be locked and they don't sell unlocked phones at this time. Apple said ATT phones are locked to ATT. BULLCRAP.
 
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Appl3FTW said:
So the phone is locked. Apple confirmed it was saying locked in their database. WTF. they said it doesn't matter if you paid full price for it because it could still be locked and they don't sell unlocked phones at this time. Apple said ATT phones are locked to ATT. BULLCRAP.
Click to expand...

try for a free iPad Pro now...might as well shoot for the stars, right?
 
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Appl3FTW said:
So the phone is locked. Apple confirmed it was saying locked in their database. WTF. they said it doesn't matter if you paid full price for it because it could still be locked and they don't sell unlocked phones at this time. Apple said ATT phones are locked to ATT. BULLCRAP.
Click to expand...
I originally ordered the AT&T 6S+ at full retail from Apple.com. It came on launch day and it was definitely unlocked out of the box. I got the confirmation message on iTunes and it worked perfectly with my T-Mobile prepaid SIM card.
 
Eileen89 said:
I originally ordered the AT&T 6S+ at full retail from Apple.com. It came on launch day and it was definitely unlocked out of the box. I got the confirmation message on iTunes and it worked perfectly with my T-Mobile prepaid SIM card.
Click to expand...

Bingo have to hook to itunes, clearly reading isn't a strong suit around here. It took me all but 10 seconds to Google the answer posted in post #9 here.
 
Depending on the phone, iPhones are locked to T-Mobile. They sell phones on plans now, as a result they lock them to their service.

If you go into an apple store you have to ask for an unlocked phone now (then use it with a t-mobile sim).

This has been the case for a while. I just got my 5s unlocked by calling t-mobile (going to ebay it), and my 6s that I bought on the Jump on Demand program is locked to t-mobile, until I pay it off, and have it unlocked.

I think they limit each line to two phone unlocks per year.

CEmajr said:
Well that means your phone isn't unlocked. Why didn't you just buy the T-Mobile version to make sure it was unlocked?
Click to expand...
 
nostaws said:
Depending on the phone, iPhones are locked to T-Mobile. They sell phones on plans now, as a result they lock them to their service.

If you go into an apple store you have to ask for an unlocked phone now (then take it to t-mobile).

This has been the case for a while. I just got my 5s unlocked by calling t-mobile (going to ebay it), and my 6s that I bought on the Jump on Demand program is locked to t-mobile, until I pay it off, and have it unlocked.

I think they limit each line to two phone unlocks per year.
Click to expand...
Not from Apple. All of the T-Mobile iPhones sold at the Apple Store are unlocked even if you buy them with T-Mobile financing. I purchased my 6+ last year and 6S+ this year using T-Mobile EIP in the Apple Store and they were both unlocked out of the box.

T-Mobile iPhones bought from T-Mobile stores or their website are locked to T-Mobile.
 
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stulaw11 said:
Bingo have to hook to itunes, clearly reading isn't a strong suit around here. It took me all but 10 seconds to Google the answer posted in post #9 here.
Click to expand...
that's great, read post #13.
 
Appl3FTW said:
that's great, read post #13.
Click to expand...

LOL so because Apple said it's true (which it's not) so you shouldn't even bother to try the method? So you want to start threads for help but ignore all suggestions to fix it. Makes perfect sense....:rolleyes:

Just called Apple and complain for an iPad Pro now bud or threaten to return it as all of your other Apple products. Another thread to the Wasteland it goes.
 
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CEmajr said:
Well you should still be in your 14 day return window. Go exchange it for the unlocked one.
Click to expand...
Apple said: Apple gave me an unlocked phone but ATT locked the phone as soon as I set it up.
ATT: Apple gave me a locked phone and they cannot lock the phone.

so WHO THE F is lying here.
 
powerbook911 said:
Did you try going ahead and following the on screen setup or the iTunes setup? Sometimes, when you get a new sim in the phone, you have to connect to iTunes, it like verifies it's an unlocked phone.
Click to expand...
I hooked it up in ITunes and did restore from backup.
 
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